Lisa Campbell
Business Manager
Kings Park
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
25+ years experience working with Government bodies, Acts, Legislation and Industry Standards. Holistic approach to developing customised solutions designed with your business in mind, to a scope that you define and specify.
Xero Advisor qualification is in my repertoire, and I am doubly interested in making life easier for small businesses in every way I can.
Work smarter, not harder.
Working with your organisation, I would also be investing in my business. This means you will get my very best efforts, without the on-costs and payroll expenses of an employee.
I am very passionate about the health sector, community, person-centred planning, infection control, continuous quality improvement, treating colleagues as VIP's and clients as Rockstars. S
ystems I design and implement are both user-friendly and effective. Making staff work processes non-repetitive, streamlined and efficient. This, in turn, enables and encourages staff compliance and superior customer service.
Overview
28
28
years of professional experience
5
5
Certifications
2
2
years of post-secondary education
Work History
Business Manager
Complete Landscape, Electrical & Data Pty. Ltd.
05.2023 - Current
- Via my business, I contract to cLED where I wear all the hats and am directly involved in all aspects of the business. My role includes but is not limited to: bookkeeping, payroll, office management, quality assurance, risk management, people & culture, accounts payable & receivable, marketing and more.
- I am loving it and looking to grow in concert with other small businesses or busy Tradies.
Managing Executive (Founder)
Safety and Compliance Management Solutions
05.2019 - Current
- I am exceptional in translating complex technical/health/IT etc. instructions to simple language that is easily understood by targeted (eg. People Living With Intellectual Disabilities/ Aged Care Recipients) or generic audiences alike.
- I have broad experience dealing with corporate, government, NGO and Quality Assurance, particularly focused on communications, legislation, health, government funding and of course, safety and compliance.
- Using my uniquely specialised training and experience (expanded to include electrical testing and tagging), I am offering complete safety and compliance solutions, customised to each Client’s individual business requirements.
- Building affordable and comprehensive, customisable database tools to assist my Client base.
- Development of simple templates and eForms, spreadsheets and such, aligned with Clients’ existing branding and graphic standard.
- At SCMS I take a holistic approach to your business and build you a customised solution for all your reporting and compliance requirements.
Quality Assurance Specialist
JewishCare Sydney
11.2022 - 05.2023
- Beautiful office with all the mod-cons but I was disappointed with the role. Senior management were more focused on incident report quality and compliance while ignoring continuous quality improvement and supporting/educating Staff.
Quality Coordinator (Contract)
Link-Up (NSW) Aboriginal Corporation via Complete Recruitment Solutions
07.2021 - 12.2021
- Successfully delivered Link-Up ISO Surveillance Audit conducted by SAI Global, after a period of turmoil in the company, resulting in Quality Assurance routines being abandoned.
- Provided Link-Up with a complete Quality Assurance Operational Plan on contract exit, outlining clear ongoing requirements for appropriate addressing of company non-conformances prior to their next scheduled external ISO audit.
Project Administrator (Contract)
UAM - A Spotless Company
07.2016 - 07.2017
- Project administration and reporting of rollout of upgraded modems to smart electricity meters. Organised remote trips and accommodation for tech’s, site access, safety inductions. Daily communication and reporting to AUSGRID. Updated administration systems to automate processes and reporting.
- Maintained a very complex and formulated Excel spreadsheet.
Quality Assurance Officer
CatholicCare Sydney
04.2007 - 09.2015
- Utilised high attention to detail, research and, planning skills to develop and maintain the Quality Management System (QMS) for Agency wide, ISO Accreditation.
- Intrinsically involved in the ISO 9001 and 48001 accreditations and provided innovative and intuitive (that I call future proofing) solutions to maintain ISO accreditation and drive continuous improvement, in collaboration with the CEO, Directors and Agency Quality Manager.
- Interpreted Funding Body and legislative requirements to develop and review procedures and related documentation, develop customised databases and systems to meet diverse program requirements such as HCP, ComPacks, TACP, ACHA, EACH/EACH-D, Carer Support, Dementia Carer Support, Flexible Respite and Supported Accommodation.
- Introduced and drove the change from paper to digital records via customised databases that mimicked the paper forms and archaic systems still used by other Agency Directorates who were resistant to change and innovation. This was a major change for the ADDC Directorate, so I supplemented it with Staff training and mentoring, skills updates and such. I set a benchmark for the rest of the Agency to catch up with.
- Closely trained, supervised and mentored the Internal Auditor.
- Worked closely and in consultation with relevant Staff members and teams, including the Risk Management Officer and the Management team, with a focus on Person Centered Planning.
Estimator/Scheduler
Letter Graphics/Sign Supply Corp. (W/sale)
09.2006 - 12.2006
- Employed by a Sub-Contractor of Claude Group’s to bring the company up to speed on automated processes including management of production.
- Oversaw the transition to a new database and operating system, adapting factory scheduling processes from manual to computerised.
Project Administrator
Claude Group (formerly Claude Neon, Ensite Claude & Enspire Rosebery)
08.2002 - 09.2006
- Occasionally helping as Reception while on Maternity leave and was requested to return to work one day a week to manage a new maintenance contract Centrelink had engaged Jones Lang LaSalle to oversee and represent Centrelink Area Property Managers.
- Upon hearing of my return from leave, the Centrelink Property Managers immediately increased demand resulting in the extension of the hours I was required to two days a week, due to the established relationships and quality of service that I had previously developed with them.
- Assisted another project team with customised spreadsheets and other tools (developed for the ongoing Centrelink project) to manage the Stockland national rollout
- After the Stockland contract was won, my hours were upped again to 4 days a week to provide specialised support to the Project Managers as well as continuing to run the Centrelink project.
- During this time, I wrote and assumed control/maintenance of a database designed to track sub- contractor agreements, insurance expiry details and mail-outs.
- Continued sales and project team support for tenders, pilot sites and R&D, continually seeking and implementing new methods, products and solutions that I presented to Centrelink’s Head Office and stakeholders in Canberra.
- Being a multi-site directional situation, I engaged in various specialised messages requiring additional CAD/CAM artwork.
Director
Zip Zap Tree Services
09.1999 - 03.2003
- Assisted ex-husband to set up his Contracting business
- Wrote a customised database which managed all data entry, reporting and invoicing.
- Managed all associated accounts, payroll, tax/BAS, traineeship monitoring, enrolling and upgrading training courses, inductions and licenses.
- I also sub-contracted to Claude Group, writing databases for signage rollouts, including a national rollout for Coca-Cola in New Zealand, and for the Livingwell rollout in Australia.
Production Assistant/Supervisor
Claude Neon
01.1998 - 09.2000
- Originally employed as Production Assistant working with the Production Supervisor and Manager, after a few months my systems were so efficient that when my Supervisor suddenly resigned, I was granted the opportunity to continue the combined roles until after the merger process commenced with Execon in July 1998.
- I did data entry, setup of new projects and rental contracts, raising, receipting and processing purchase orders, all tracking of Identilite processes from sale to signoff, as well as maintenance and reporting associated with the Quote Management database including design and labour costs to projects.
- From 1999 onwards, Execon moved in, and the merger was completed. Identilites (my primary focus) had grown and was now an established business in its own right. I had developed the systems and processes associated and with increasing sales, a full-time administrator was assigned to take over the role.
- After training with the new Administrator, I transitioned up and over to the “new” Projects Division, namely Execon.
- My initial tasks were project team support and to assist the transition and training of Execon Staff to Claude computer systems/programs.
- Duties were much the same as before, data entry of all project functions, cost allocations and forecasting, assistance with tenders and project management duties at times.
- These projects were a lot bigger and more varied than anything I had worked on previously and broadened my scope and knowledge.
- I then successfully did a stocktake for the Centrelink Internal Rollout, upgrading ordering, QA and tracking systems for large, multi-site “catalogue” projects.
- I can proudly say these systems are still in place and successfully tracked many rollouts including
- - Job Network, Forms Lodgement Boxes, New Reception Desktop Signs, Upgrade/replace obsolete directories, Poster Display Units, FAO and the Life Events Carousels.
- The Family Assistance Office was a major rollout to work on with limited time, worth around $3M. The rollout was in the final stages of completion/signoff when I went on maternity leave in September 2000.
- During the 4-month process of the FAO rollout, I had a temp processing day-to-day Centrelink maintenance and new orders, I also commissioned a web enabled database for tracking the project in real time.
Skills
Xero Advisor
Certification
HSC
Community Service
Padstow Hornets Football Club, General Manager (Board of Directors), 2008, 2017, I have held numerous and simultaneous positions for PHFC including Coach, Referee, Committee Member, Member Protection Information Officer, Canteen Manager, Assistant Treasurer, Recorder, Appointed to the Board of Directors as General Manager for the 2016 and 2017 seasons but resigned from my post as of 2018 because I moved away from the area.
Extra-Curricular Activities/Vocational Training
Young Achievement Australia “Venture” Program 1993 Groups of local region year 12 students participating in the Program were sponsored by/partnering with local innovative industry leaders such as Kirby Engineering (my group’s), Hawker de Havilland Aerospace etc. We developed a product concept, Kirby’s made and donated a custom tool, sourced materials and supervised those of the group responsible for production to use that and other tools safely. The group were all responsible for sales. My role was quality control, branding/marketing, packaging, and all operational administration.
JSST (Joint Secondary School TAFE) Animal Care, Housing, Hygiene and Breeding 1993 As an animal lover this was an enjoyable subject for me, balancing the other 10 units that were very academic. It was fun, I had an interest in the subject and learned more about animals and their behaviours.
Quote
Work smarter, not harder...
There is no such thing as 'bad' feedback, it is a golden opportunity for improvement.
Lisa C
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkEducation
Bachelor of Science - Chemistry, Geology
Sydney University
Sydney, Australia 02.1994 - 11.1995
Timeline
Business Manager
Complete Landscape, Electrical & Data Pty. Ltd.
05.2023 - Current
Quality Assurance Specialist
JewishCare Sydney
11.2022 - 05.2023
Quality Coordinator (Contract)
Link-Up (NSW) Aboriginal Corporation via Complete Recruitment Solutions
07.2021 - 12.2021
Managing Executive (Founder)
Safety and Compliance Management Solutions
05.2019 - Current
Project Administrator (Contract)
UAM - A Spotless Company
07.2016 - 07.2017
Quality Assurance Officer
CatholicCare Sydney
04.2007 - 09.2015
Estimator/Scheduler
Letter Graphics/Sign Supply Corp. (W/sale)
09.2006 - 12.2006
Project Administrator
Claude Group (formerly Claude Neon, Ensite Claude & Enspire Rosebery)
08.2002 - 09.2006
Director
Zip Zap Tree Services
09.1999 - 03.2003
Production Assistant/Supervisor
Claude Neon
01.1998 - 09.2000
Bachelor of Science - Chemistry, Geology
Sydney University
02.1994 - 11.1995
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