Lisa Cartridge

• Performed detailed needs assessments for clients to identify suitable vehicles based on preferences, budget, and requirements.
• Facilitated successful transactions through negotiation and follow-up.
• Answered telephone and email inquiries from potential customers.
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
• Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
• Worked closely with the sales team to develop strategies for increasing market share and reaching broader demographics.

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Developed strategic partnerships with key industry players, increasing access to diverse lending sources for customers.
• Provided ongoing training and support to sales staff on updated financing programs and offerings.
• Negotiated favorable interest rates and terms with lending institutions, benefiting both dealership and clients.
• Continuously sought out opportunities for professional growth, attending industry conferences and workshops to stay current on trends in automotive finance.
• Enhanced overall efficiency by implementing new processes and technology within the finance department.
• Collaborated with sales team to ensure seamless integration of financing options into the sales process.
• Maintained compliance with all state and federal regulations governing automotive financing practices.
• Streamlined financing procedures for faster approval and processing times.
• Increased customer satisfaction by providing exceptional service throughout the auto finance process.
• Educated customers on various loan products, ensuring they fully understood their financial commitments.
• Prioritized transparency in communication with clients, building trust through clear explanations of financial obligations.

Provided friendly reception to guests.

Handled incoming phone inquiries with accuracy and efficiency.

Maintained accurate records for streamlined documentation.

Reviewed and ensured compliance within Deal Packs.

Facilitated management of vehicle registration processes for both new and pre-owned vehicles.

Exhibited meticulous attention to detail.

Streamlined daily banking operations by managing systematic reconciliation procedures.

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.