Lisa Chandler
Onkaparinga Hills,SA
Summary
I am an experienced medical receptionist; I am an honest and hard working individual and a strong team player. I am reliable and trustworthy and able to communicate effectively with people on all levels, with exceptional people skills, and an approachable yet professional personality.
I am successful at multitasking and remaining calm and productive in high-demand positions, and I am always happy to help my colleagues and other team members.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist/Medical Receptionist
Oasis And University Health Service
04.2013 - Current
- Worked a busy reception desk, both in Oasis and the university Health Service, as the first point of contact for university staff and students
- Maintain calendar for student and staff room bookings
- Work closely with International student groups to enable access to Prayer facilities on all campus's at Flinders university.
- Working in a fast paced environment while maintaining strict confidentiality
- Maintained accurate, confidential files and accounts
- Processed payments for vaccinations and consultations
- Resolved customer complaints, and problem solving both face to face and by telephone and email
- Dealt with inbound and outbound calls
- Data entry of a computerized data base of student/patient records
- Maintained Excel spreadsheets for various accounts and admin information
- Managed petty cash and banking.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and students through regular communication and assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Monitored office supplies by checking inventory and placing orders.
Receptionist/Data Entry Operator
International Office Flinders University, 5042
09.2012 - 04.2013
- Data entry of student personal details to create University student files on Student two
- Excellent attention to detail
- Greeting students and staff at Reception and directing enquiries to the appropriate staff member.
- Maintaining the staff annual leave diary
Medical Reception Southern Specialist
Gp Solutions
01.2008 - 01.2012
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing, and use of HICAPS.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, wiping surfaces and watering plants.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Invoiced patients accurately in line with charging guidelines.
Medical Reception GP Health
01.2007 - 01.2008
Skills
- Qualifications and Experience
- Accurate Data Entry Skills
- Student Two
- Access
- Patient Relations
- Knowledge of Office Equipment
- Call Forwarding
- Mail Sorting
- Sensitive Information Handling
- Critical Thinking
- Insurance Verification
- Office Organization
- Greeting Visitors
- Customer Service
- Reminder Calls
- Filing Understanding
- Maintaining Office Records
- Medical Office Support
- Information Protection
- Office Reception
- Database Maintenance
- Appointment Confirmation
- Customer Inquiries
- Handling Complaints
- Office Supply Ordering
- Administrative Duties
- Meeting Scheduling
- Excel Spreadsheets
- Microsoft Word
- Microsoft Outlook
- Medical Director
- Pracsoft
- Excel
- HIC online (paperless clinic)
- Zed Med Medical Software
Accomplishments
- GP Solutions Southern After Hours Clinic, Morphett Vale (2007 – 2012)
- Medical Audio-Typist Dr P Anderson, Southern Specialist Centre, Morphett Vale (2007)
- Care Assistant Lifecare, Reynella, SA (2007 – 2008)
- A&E Reception Queen Alexandra Hospital, Cosham, Hants, UK
Certification
- NVQ 2 Aged Care (Certificate 3 equivalent)
- Cert 1V Health Administration (in progress)
- CPR
- Health and Safety in the Workplace
- Phishing Email Cyber Security online courses (various)
- Customer Care Refresher Course
- Accidental Counsellor
- First Aid Certificate
- Fire Warden
Timeline
Receptionist/Medical Receptionist
Oasis And University Health Service
04.2013 - Current
Receptionist/Data Entry Operator
International Office Flinders University, 5042
09.2012 - 04.2013
Medical Reception Southern Specialist
Gp Solutions
01.2008 - 01.2012
Medical Reception GP Health
01.2007 - 01.2008
- NVQ 2 Aged Care (Certificate 3 equivalent)
- Cert 1V Health Administration (in progress)
- CPR
- Health and Safety in the Workplace
- Phishing Email Cyber Security online courses (various)
- Customer Care Refresher Course
- Accidental Counsellor
- First Aid Certificate
- Fire Warden
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