Lisa Cloutman
Perth
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact organisation success.
Overview
13
13
years of professional experience
Work History
ASSISTANT MANAGER, CLEANING SERVICES G4
sir charles gairdner hospital
05.2014
- Co-ordinate and facilitate the rehabilitation of injured workers in collaboration with Injury Management personnel
- Investigation and documentation of incidents and hazards within the workplace; providing strategies to minimize risk
- Coordinating and conducting audits to ensure Infection Control standards are upheld and KPIs are met, addressing issues as required
- Contributing to continuous Quality Improvement
- Contemporary human resource management theory and practices including Staff support and performance development
- Recruitment & Establishment
- Coaching, mentoring, training & development of staff
- Customer service
- Analytical, problem solving & conflict management
- Design/Delivery of PSS staff education & training in collaboration with Learning and Development
- Well developed communication and interpersonal skills
- Computer Literacy & experience using Microsoft applications i.e
- Word, Excel, Power Point, Outlook, Access, Teams at an advanced level.
ACTING MANAGER, QUALITY AND TRAINING G7
sir charles gairdner hospital
08.2023 - 10.2024
- Demonstrated knowledge and experience of Training and Quality Assurance principles, bodies and governing standards, and their practical application
- Demonstrated high level of computer literacy with experience in the use of a wide range of computer software packages including databases
- Well-developed interpersonal, verbal, and written communication skills including the ability to clarify requests and liaise effectively with individual clients and staff of all levels
- Demonstrated ability to use initiative, work independently and contribute as part of a team
- Current knowledge of legislative obligations for Equal Opportunity, Disability Services and Occupational Safety and Health, and how these impact on employment and service delivery
- Undertake the role of change agent to develop and implement strategies.
ACTING MANAGER, CLEANING & LINEN SERVICES G7
sir charles gairdner hospital
01.2022 - 08.2023
- Undertake the role of change agent to develop and implement strategies to ensure best practice and continuous improvement
- This includes systematically evaluating customer needs & expectations, suggesting improvements and undertaking Quality Improvement activities
- Develop and implement business and operational plans to ensure efficient and effective disposition and utilization of the human, financial and physical resources of the department
- Formulate and implement policies and standard operating procedures for the department
- Ensure relevant and practicable OSH practices and standards are implemented and maintained
- Compliance monitoring of EEO legislation and hospital policies
- Attending and contributing to departmental and hospital meetings & working groups
- Analytical, problem solving & conflict management, including handling/investigating & resolving customer complaints
- Design/Delivery of staff education & training for entry level staff.
ASSISTANT MANAGER, CATERING SERVICES G4
sir charles gairdner hospital
06.2012 - 05.2014
- As per Assistant Manager, Cleaning Services; and Managing food safety programs with certification and knowledge of relevant legal requirements i.e
- Knowledge & use of HACCP (Hazard Analysis & Critical Control Points)
- Monitoring and addressing staff performance to achieve compliance
- Ensuring food production and procurement was standardized
- Coordinating and assigning staff in emergency situations
- Coordinating the planning, monitoring, control & review of the food preparation process & ensuring compliance with the Food Safety Program.
ADMINISTRATION ASSISTANT G3
sir charles gairdner hospital
11.2011 - 05.2012
- Provided effective administrative support to the PSS Manager and all Patient Support Services Managers
- Maintained PSS files and records
- Coordinated appointments & departmental meetings
- Updated/maintained PSS policies & procedures, staff duty lists & emergency manuals
- Updated departmental databases inc
- Complaints & compliments
- Proof read & collated request to fill vacancies within PSS establishment for submission to Executive.
Education
Diploma of Leadership & Management (Partial) -
NMHS, Learning & Development
TAE40110 Certificate IV in Training & Assessment -
GLOBAL FOOD SAFETY TRN -
Skills
- Operations Management
- Employee Scheduling
- Recruiting and interviewing
- Product and service knowledge
- Employee Performance Evaluations
- Staff Development
- Recruitment and hiring
- Staff Management
- Orientation and training
- Performance reviewing
- Staff Training and Development
- Employee Development
- Excellent Communication
References
- ROSS MANNING, A/MANAGER, PATIENT SUPPORT SERVICES, SIR CHARLES GAIRDNER OSBORNE PARK HEALTH CARE GROUP, 0416 504 920
- VANESSA HART, A/manager, GENERAL SUPPORT SERVICES, SIR CHARLES GAIRDNER OSBORNE PARK HEALTH CARE GROUP, 0400 505 616
Timeline
ACTING MANAGER, QUALITY AND TRAINING G7
sir charles gairdner hospital
08.2023 - 10.2024
ACTING MANAGER, CLEANING & LINEN SERVICES G7
sir charles gairdner hospital
01.2022 - 08.2023
ASSISTANT MANAGER, CLEANING SERVICES G4
sir charles gairdner hospital
05.2014
ASSISTANT MANAGER, CATERING SERVICES G4
sir charles gairdner hospital
06.2012 - 05.2014
ADMINISTRATION ASSISTANT G3
sir charles gairdner hospital
11.2011 - 05.2012
Diploma of Leadership & Management (Partial) -
NMHS, Learning & Development
TAE40110 Certificate IV in Training & Assessment -
GLOBAL FOOD SAFETY TRN -
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