Lisa Clydesdale

• Receiving and greeting patients, carers and visitors in a caring and patient manner
• Receiving, recording and addressing incoming and outgoing communication via telephone and email. Forwarding appropriate communication to clinical staff
• Ability to work with a team as well as autonomously
• Registering and verifying patient records with most up-to-date information.
• Scheduling appointments and handling patient inquiries
• Contacting hospitals to confirm patient medical histories and prevent inaccurate diagnoses and treatments
• Receiving laboratory results adding to patient file for clinical staff members
• Frequently double-checking patient histories and current information while scheduling
• Carrying out front office duties utilizing data entry skills in framework of medical database
• Maintaining medical records in accordance with organisational guidelines, policies and procedures
• Liaise with medical staff to ensure admission and discharge paperwork is completed in a timely manner
• Scanning documents into patient records
• Undertake receptionist duties
• Liaising with nursing, medical and ancillary staff, hospital departments, patients, carers and the general public
• Welcoming patients, carers and families as the first point of contact into the department
• Phone system, making appointments for internal and external patients according to their medical needs
• Excellent interpersonal and communication skills
• Effective administrative support, contributing to optimum patient care and overall functioning of the service

• Diary Management for Director of Clinical Services & Area Manager
• Responding to emails. Undertaking special projects to support the Area Manager
• Maintaining effective working relationships with all internal and external
• Management of clinical rosters
• Monthly financial reporting
• Accounts payable and accounts receivable
• Assisting with inquiries for internal & external shareholders
• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Attended meetings, took notes and tracked action items.

• Increased business sales utilizing MBS knowledge.
• Listened to customer needs and desires to identify and recommend optimal products.
• Prioritized helping customers over completing other routine tasks in store.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Developed strong rapport with customers and created positive impression of business.
• Managed efficient cash register operations.
• Discussed textbook rental program with customers, outlined restrictions and educated on policies.
• Stocked textbooks, clearly labeling tags, and arranging according to course number.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during rush and other busy periods to alleviate staffing shortages.
• Monitored customers for signs of security concerns and escalated issues to management.
• Contracted with MBS as a textbook buyer, grading condition of books and facilitating the textbook buyback program.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Collecting Progress Notes, Medical Charts, and all correspondence pertaining to consumer, from Community Teams
• Preparing documents to be scanned on to ECM
• Indexing and QA all documents in ECM
• Filing Medical Charts daily
• Keeping all consumer files tidy, updating Labels, and archiving paperwork correctly using the current procedures
• Commenced training in Registrations, Transition/Discharges, FMIS/WOMS, Contacts and Reception.
• Undertaking any extra projects as required.
• Covering Annual Leave.

• Ensure timely scanning of medical record documentation across IWAMHS
• Data entry and reconciliation into EMR, CMI & IPM patient administration systems relating to patient registration, admission, transfers and discharges
• Maintain medical records in accordance with organisational guidelines, policies and procedures
• Maintaining medical records
• Compiling and filing reports
• Ensure availability of medical records in the ward/department along with accurate patient identification via Bradma labels
• Check patient details for private insurance and pension card status
• Receptionist duties
• Maintain paper patient records and accurately enter data into two patient administration systems
• The Administrative Support Clerk delivers a professional and caring customer focused service, usually as the first point of contact and communication for patients, their families and visitors.
• Liaising with nursing, medical and ancillary staff, hospital departments, patients and their significant others and the public.
• Cover when required for taking of minutes
• Leave cover for Administration Manager
• Facilitated communication between patients and various departments and staff
• Organized patient records and database to facilitate information storage and retrieval.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Followed document protocols to safeguard confidentiality of patient records.
• Received additional training to be able to lead and support our team as a super-user when Melbourne Health changed to an improved electronic medical record system, Epic.

• Capture historical Third Party Authority information form TPA forms stored in Objective
• Obtain required data from the TPA forms and external website (ASIC)
• Look up on Unisuper's core administration systems (Capital & Acurity), to validate data
• Enter required historical data from administration systems into spreadsheets in Excel
• Working with Excel, accurate data collection and recording from industry software (Acurity & Objective)
• Reporting to superiors and achieving daily/weekly goals
• Demonstrated respect, friendliness and willingness to help wherever needed
• Managed time efficiently in order to complete all tasks within deadlines

• Problem solving within painting & decorating
• Oversaw daily operations on site
• Evaluated and updated safety protocols to reduce risks on construction site
• Developed and maintained positive relationships with clients and other stakeholders
• Sourced suppliers and purchased necessary materials for work keeping accurate records of paint supplies and other materials
• Interacted with clients to report progress for completed work
• Invoicing using Word, Excel, Invoicing software

Working for Barry Bush Painting & Decorating. Running work sites on a day to day basis. Ordering new stock when needed, liaising with Clients

Painting & Decorating Apprenticeship. Learning the application of painting. Special finishes. Problem solving. OH & S. Quoting. Maintaining a business.

• Customer Service
• Transferring calls to various departments
• Teamwork quoting, complaints, filing, and teamwork.
• Responded to customer calls to answer questions about products and services
• Completed data entry to record call notes, suggestions and questions
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• General clerical duties: Banking. Handling incoming and outgoing mail. Daily Filing. Updating and managing client records, dictation, laminating, extra duties from manager
• Processed and recorded new policies and claims.
• Routed business correspondence, documents, and messages to correct departments and staff members
• Answering phones in an efficient and friendly manner
• General clerical duties: Banking. Handling incoming and outgoing mail. Daily Filing. Updating and managing client records, dictation, laminating, extra duties from manager