Lisa Collyer
Port Macquarie,NSW
Summary
Conscientious employee with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in fast-paced environments and one on one client based contact.
Effective in handling direct customer inquiries and building rapport and relationships with both colleagues and clients.
I have empathy, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Customer Service Officer
Hearing Australia
Port Macquarie, NSW
01.2020 - 07.2021
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Prompt follow-ups on pending issues and proactive problem-solving strategies.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Provided exceptional customer service through phone, email, and chat support channels.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Customer Service Officer
Department of Human Services
Port Macquarie, NSW
01.2014 - 09.2019
- Member of a large team to implement and deliver services to the Australian community eg: crisis payments, claim processing, assisting vulnerable applicants.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Senior bar attendant
Tacking Point Tavern
01.2005 - 01.2012
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
Sales assistant
Billabong Surf Store
01.2001 - 01.2003
- Boosted store revenue through upselling and cross-selling techniques.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
National Police Check -
NPC
Working With Children Check -
NSW WWCC
NSW RSA and RCG certificates -
NSW
Certificate 4 Customer Engagement -
Training Services NSW
Certificate 3 in Customer Contact -
TAFE NSW
Skills
- Inbound Call Management
- Call Documentation
- Call Center Operations
- Database Research
- Customer Focus
- Critical Thinking
- Records Maintenance
- Adaptability
- Positive Attitude
- Attention to Detail
- Conflict resolution
- Respectful and compassionate
- Relationship building
- Strong ethics
Contact
0418 509 799
Timeline
Customer Service Officer
Hearing Australia
01.2020 - 07.2021
Customer Service Officer
Department of Human Services
01.2014 - 09.2019
Senior bar attendant
Tacking Point Tavern
01.2005 - 01.2012
Sales assistant
Billabong Surf Store
01.2001 - 01.2003
National Police Check -
NPC
Working With Children Check -
NSW WWCC
NSW RSA and RCG certificates -
NSW
Certificate 4 Customer Engagement -
Training Services NSW
Certificate 3 in Customer Contact -
TAFE NSW