Lisa Connell
Trafalgar,Australia
Summary
Self-motivated brings proven leadership, organisational and customer relations skills. Independently solves problems and keeps the teams on task with excellent communication skills
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salon Owner Hairdresser
Studio Lush & Co
Trafalgar
02.2022 - Current
- Collected, validated and distributed information to employees
- Managed all aspects of salon operations, ensuring a seamless client experience and maintaining high service standards
- Mentored junior stylists, improving their technical skills and customer service abilities
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients' wellbeing
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business
- Increased salon revenue through upselling additional services and retail product sales
- Cutting colouring styling women’s and men’s
- Opening and closing of the salon
Self-employed Office Duties
Acl plumbing & roofing
Trafalgar , Vic
02.2021 - Current
- Responded promptly to customer inquiries via email or phone.
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Processed incoming invoices for payment in a timely manner.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phone calls and directed them to appropriate personnel.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Troubleshot office equipment, computer hardware and software issues.
- Delivered messages and ran errands.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Managed payroll and time and attendance systems.
Pharmacy Assistant
Discount chemist
Trafalgar , Vic
04.2019 - 10.2022
- Operated cash register and other front counter tasks to facilitate daily operations
- Counted and labeled prescriptions with correct item and quantity
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
Barista Waitress
Twenty20
Moe, Vic
05.2022 - 10.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Bussed and reset tables to keep dining room and work areas clean
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Greeted new customers, discussed specials and took drink orders
Pharmacy Assistant
Discount chemist
Moe , Vic
02.2018 - 02.2020
- Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Performed filing, copying, faxing and other clerical tasks.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Prepared medication labels with item name and quantity.
- Greeted customers to determine wants or needs.
- Helped pharmacy staff prepare medications and fill orders.
Qualified Hairdresser
Hair Works Studios
Warragul, VIC
03.2016 - 10.2018
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered
- Colouring/ foiling / perms / cuts / hair up's
Education
Year 10 -
Lavalla Catholic School
01.1999
Certificate 3 in hairdressing -
Gippsland Tafe
Some College (No Degree) - Qualified Hairdresser
Melbourne Hairdressing School of Hair & Beauty
Melbourne Skills
- Verbal and Written Communication
- Contract Processing
- Attention to Detail
- MS Office
- Customer Service
- Recordkeeping and File Management
- Supply Ordering
- Deadline Adherence
- Network Development and Administration
- Time Sheet Processing
- Accounts Payable and Receivable
- Payroll Preparation
- Documentation
- Personable and Approachable
- Employee Supervision
- Cash Register Operations
- Registration Processing
- Compliance Requirements
- Call Forwarding
- Leadership
- Training
Certification
- RSA Training
- RSG Training
- Spray Tanning
- Pre Apprenticeship Gippsland Tafe
- Certificate 3 in Hairdressing
- Certificate in Retail Sales
- Lash Technician
- Short Make Up Course
- Waxing Course
References
- Dana Dawson 0402478 937 Character Reference
- Riarna Wyntjes 0494130308 Hairworks studio Manager
Timeline
Barista Waitress
Twenty20
05.2022 - 10.2022
Salon Owner Hairdresser
Studio Lush & Co
02.2022 - Current
Self-employed Office Duties
Acl plumbing & roofing
02.2021 - Current
Pharmacy Assistant
Discount chemist
04.2019 - 10.2022
Pharmacy Assistant
Discount chemist
02.2018 - 02.2020
Qualified Hairdresser
Hair Works Studios
03.2016 - 10.2018
Year 10 -
Lavalla Catholic School
Certificate 3 in hairdressing -
Gippsland Tafe
Some College (No Degree) - Qualified Hairdresser
Melbourne Hairdressing School of Hair & Beauty