Lisa Cook
Dapto,New South Wales
Summary
Dynamic leader with proven success in team supervision and performance improvement at Allcare. Excelled in fostering teamwork and collaboration, enhancing quality standards, and driving staff training initiatives. Achieved significant morale and retention boosts through effective coaching and mentoring. Skilled in conflict resolution and complex problem-solving, ensuring optimal team productivity and client support.
Overview
3
3
years of professional experience
Work History
Team Leader
Allcare
Wollongong, NSW
02.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Caregiver
Home Instead
Wollongong, NSW
02.2021 - 02.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Education
High School Diploma -
Dapto High School
Dapto, NSWSkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team Supervision
- Staff Training
- Coaching and Mentoring
- Documentation And Reporting
- Complex Problem-Solving
- Goal Setting
- Overseeing Daily Activities
- Quality Improvement
- Conflict Resolution
- Safety
- Staff education and training
- Complaint resolution
- Performance Evaluations
- Team Check-Ins
Timeline
Team Leader
Allcare
02.2023 - Current
Caregiver
Home Instead
02.2021 - 02.2023
High School Diploma -
Dapto High School