Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Lisa Cooper

Yennora

Summary

Dynamic Station Duty Manager at Sydney Trains with a proven track record in enhancing customer satisfaction and team performance. Skilled in training and mentoring staff while ensuring health and safety compliance. Recognized for fostering strong client relationships and maintaining professionalism under pressure, leading to improved operational efficiency.

Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.

Diligent [Desired Position] with solid track record in overseeing daily operations and ensuring exceptional customer service. Successfully managed staff schedules, resolved conflicts, and maintained high standards of efficiency. Demonstrated leadership and problem-solving skills in high-pressure environments.

Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.

Overview

28
28
years of professional experience

Work History

Station Duty Manager

Sydney Trains
12.1996 - Current
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
  • Facilitated open communication among team members by conducting regular meetings and encouraging constructive feedback sharing within the group.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Gilroy College
Castle Hill, NSW

Skills

  • Customer service
  • Customer service focus
  • Time management
  • New employee training
  • Team supervision
  • Customer communication
  • Professionalism and integrity
  • Written and oral communication
  • Delegating work
  • Health and safety compliance
  • Motivational leadership
  • Goal setting

Accomplishments

  • Supervised team of 30 plus staff members.

Interests

  • Regularly practice mindfulness and meditation for overall wellness
  • I like trying new recipes and food trends
  • Avid Reader
  • Personal Development and Self-Improvement
  • Reading
  • Strategy Games

Timeline

Station Duty Manager

Sydney Trains
12.1996 - Current

High School Diploma -

Gilroy College

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Lisa Cooper