Naomi Zorbas
Anna Bay,NSW
Summary
Accomplished Store Manager with a proven track record at KFC Restaurant, enhancing customer satisfaction through expert training in customer service and product knowledge. Excelled in multitasking and organization, leading a team to exceed performance goals. Skilled in retail inventory management and team leadership, demonstrating a commitment to excellence and positive client relations.
Overview
11
11
years of professional experience
Work History
Store Manager
KFC Restaurant
Salamander Bay, NSW
10.2013 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Year 12
Tullawong State High School
QLDHealth And Physical Fitness
NSW TAFE
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Training and mentoring
- Outstanding communication skills
- Store operations
- Team Leadership
- Friendly and Positive
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
Accomplishments
Nominated food services awards. Winner of the KFC People award.
Played both local and State Representive soccer
Timeline
Store Manager
KFC Restaurant
10.2013 - Current
Year 12
Tullawong State High School
Health And Physical Fitness
NSW TAFE