Lisa Crozier
Moree,NSW
Summary
Enthusiastic and well organized administration clerk with solid background in data entry, outstanding telephone manner, and general office skills. Reliable and competent customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Able to learn new tasks quickly and represent any establishment with a friendly, professional manner at all times.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Sales Assistant
Salvation Army Family Store
01.2024 - 02.2025
Call Center Operator
Reynolds & Fogarty Pty Ltd
05.2019 - 09.2023
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences
- Answer calls and document information
- Direct Bus drivers to customer pick ups and drop offs
- Handled customer complaints
- Managed over 50 calls per shift
Receptionist/Waitress
Bourke And Wills Motor Inn
11.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Kept reception area clean and neat to give visitors positive first impression
- Collect payments from clients and updated account balances
Accounts Payable Clerk
Harvey Norman Mildura
08.2018 - 09.2018
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Operate office equipment, such as fax machines, copiers, or phone systems
Administrative Assistant Sales Assistant
Michael Hill Jewellers
09.2017 - 08.2018
- Coordinated office inventory by restocking supplies and placing purchase orders
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered telephone inquiries from clients, vendors and the public
- Provided clerical support to company employees, including copying, faxing and file management
- Prepared packages for shipment, pickup or courier delivery to customers
- Compiled company information and related material and distributed it to candidates
- Opened and properly distributed incoming mail
Administration Clerk
WJ Matthews Holdings
10.2010 - 12.2016
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Operate office equipment, such as fax machines, copiers, or phone systems
- Greet customers and handle their inquiries
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Provide services to customers, such as order placement or account information Mail newsletters, promotional material, or other information
- Maintained computer and physical filing systems
- Prepared vendor invoices and processed incoming payments
- Answered and managed incoming and outgoing calls while recording accurate messages
Console Operator
Shell RoadHouse Moree
09.2009 - 10.2010
- Listen to and resolve customer complaints regarding services, products, or personnel
- Food handling and stock rotation
- Cleaning of store and driveway
- Handing of cash and till balance at end of shift
Manager
Telstra Shop Moree
02.2008 - 09.2009
- Use computers for various applications
- Listen to and resolve customer complaints regarding services, products, or personnel
- Provide staff with assistance in performing difficult or complicated duties
- Monitor sales staff performance to ensure that goals are met
- Keep records pertaining to purchases, sales, and requisitions
- Inventory stock and reorder when inventories drop to specified levels
- Prepared vendor invoices and processed incoming payments
- Maintained computer and physical filing systems
Administration Clerk
Countrywide Communications Moree
01.2006 - 01.2008
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Operate office equipment, such as fax machines, copiers, or phone systems
- Prepared vendor invoices and processed incoming payments
- Maintained computer and physical filing systems
- Greeted customers in a timely fashion, while quickly determining their needs
- Handled incoming phone calls and answered questions from callers
Waitress/ Head housemaid
Sundowner Motor Inn Moree
01.2001 - 01.2006
- Collect payments from customers
- Take orders from patrons for food or beverages
- Assign duties to other staff and give instructions regarding work methods and routines
- Clean rooms, lobbies, lounges, restrooms
Education
Telstra - Moree, NSW -
Telstra Seibel Training
MoreeHigh School Certificate -
Moree Secondary College
Moree NSW1988
Skills
- Clear oral/written communication
- Clerical support
- Excellent multi-tasking ability
- Organizational skills
- Excellent work ethic
- Customer service
- Accounts payable
- Cash handling and management
- Positive and friendly
Additional Information
SKILLS
Clear oral/written communication
Customer service Clerical support
Excellent multi-tasking ability
Excellent work ethic
Positive and friendly.
Certification
RSA NSW (5th November 2018).
RCG NSW (10th May 2019)
Name
VIC,lisa_crozier@msn.com,0447159774,0447 159 774,3500,Mildura,1Hydro Court
Work History
Manager
Reference
Greg Reynolds.
0419 440 269.
Wayne Fogerty.
0408 736 616.
Jan Jones.
0408 300 100.
Donna Madden.
0417 523 239
Timeline
Sales Assistant
Salvation Army Family Store
01.2024 - 02.2025
Call Center Operator
Reynolds & Fogarty Pty Ltd
05.2019 - 09.2023
Receptionist/Waitress
Bourke And Wills Motor Inn
11.2018 - 05.2019
Accounts Payable Clerk
Harvey Norman Mildura
08.2018 - 09.2018
Administrative Assistant Sales Assistant
Michael Hill Jewellers
09.2017 - 08.2018
Administration Clerk
WJ Matthews Holdings
10.2010 - 12.2016
Console Operator
Shell RoadHouse Moree
09.2009 - 10.2010
Manager
Telstra Shop Moree
02.2008 - 09.2009
Administration Clerk
Countrywide Communications Moree
01.2006 - 01.2008
Waitress/ Head housemaid
Sundowner Motor Inn Moree
01.2001 - 01.2006
Telstra - Moree, NSW -
Telstra Seibel Training
High School Certificate -
Moree Secondary College
RSA NSW (5th November 2018).
RCG NSW (10th May 2019)
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