Lisa Cui
Summary
Dedicated Customer Service Professional with proven track record of providing exceptional service. Excellent communication skills with strong ability liaise with internal and external stakeholders, pro-actively resolve problems and make decisions. High attention to detail ability to plan and coordinate multiple competing priorities with a positive approach.
Overview
10
10
years of professional experience
Work History
Customer Service Team Officer
Matrix Education
01.2022 - Current
- Assists high volumes (70-100) of customers daily, focusing on high customer satisfaction via telephone, email, face to face (walk-ins) and intercom across a lifecycle of enrolments.
- Liaising across all levels of the organisation including academic, management, dispatch and IT teams in relation to any issues with shipment, resources and trouble shooting IT issues to ensure campus is able to run smoothly
- Day to day oversight and managing weekly operations for the Hurstville campus, also manage task flow and assist casual team members across all campuses
- Use of technologies and systems to manage customer profiles, enrolments and billing on CRM
Customer Service Representative
Woolworths
10.2019 - 06.2022
- Addressing customer needs and resolving their concerns whilst maintaining customer satisfaction
- Liaising with internal and external teams to ensure orders are picked, packed and dispatched ready for drivers to deliver for online orders
- Successfully assisted customers both in-store and over phone regarding ranges of issues and problems
- Maintained good relationships with customers and teams
Team Member
North Sydney Metro
02.2018 - 10.2019
- Supervised 7-8 hour long shifts, supporting floor and team
- Trained and mentored junior team members on protocols and procedures of each station to maximize contributions
- Monitored cash flow of registers; counted tills at the beginning and end of every shift.
- Worked across multiple departments including customer service and cafe
Customer Service Sales
City Home
12.2016 - 02.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
Crew Member
McDonald's Lakemba
03.2014 - 11.2014
- Collaborated with team members to complete efficient work and bring in top hauls
- Successfully communicated with all team members to navigate job duties and complete daily tasks
- Settled crew member disputes by addressing problems quickly and providing successful mediation
Education
Bachelor of Business - Finance
University of Technology Sydney
Ultimo, NSW09.2021
High School Certificate -
Canterbury Girls High School
Canterbury12.2016
Vocational Educational Training (VET Course) - Certificate II in Business
Board of Studies
12.2016
Skills
- Ability to prioritise and time manage multiple priorities
- Excellent verbal and written communication skills
- High attention to detail
- Proficient Computer literacy & Analytical skills(using various software's' such as MYOB and Microsoft Office
- Superb interpersonal skills - proven ability to deal with internal and external stakeholders with tact and professionalism
- Ability to negotiate, problem solve and influence(if needed to reach) mutual agreements
Work Experience and Placements (Unpaid)
Marrickville Council (2015)
- Data Entry (used computer software, created spreadsheets)
- General Administrative Duties on behalf of staff
Macquarie Lawyers (2015)
- Attended administration duties (sorted files, printed, photocopied, sorted through mails)
Accomplishments
- ST GEORGE VET Workplace Learning Award for Business Services (2016)
- Sydney Chinese Language Spectacular Award (2014)
References
Available upon request.
Timeline
Customer Service Team Officer
Matrix Education
01.2022 - Current
Customer Service Representative
Woolworths
10.2019 - 06.2022
Team Member
North Sydney Metro
02.2018 - 10.2019
Customer Service Sales
City Home
12.2016 - 02.2018
Crew Member
McDonald's Lakemba
03.2014 - 11.2014
Bachelor of Business - Finance
University of Technology Sydney
High School Certificate -
Canterbury Girls High School
Vocational Educational Training (VET Course) - Certificate II in Business
Board of Studies
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