Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Lisa Curnow

Adelaide,SA

Summary

Experienced Corporate Account Manager/CSR skilled in delivering high-quality support and resolving customer inquiries with efficiency. Oversees a portfolio of 200+ stores in SA/NT, leveraging strong communication and problem-solving abilities. Successfully increased customer satisfaction and loyalty through effective service and resolution strategies. Focused on driving team performance improvements by implementing best practices in customer service.

Overview

4
4
years of professional experience

Work History

Corporate Account Manager/CSR

PFD Food Services
Torrensville, South Australia
02.2022 - Current
  • Corporate Account Manager for 200+ stores in South Australia/Northern Territory.
  • Answered customer inquiries via phone and email, delivering high-quality support.
  • Developed strong relationships with customers through personalized assistance.
  • Tracked orders from initiation to completion, ensuring timely delivery of products.
  • Create or update databases with new and modified customer data.
  • Coordinated with internal teams to ensure timely and successful delivery.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Resolved customer complaints promptly while maintaining professionalism in challenging situations.
  • Identified improvement areas in customer service processes and recommended strategic changes.
  • Performed administrative tasks, including filing, database updates, and report generation.
  • Assisted customers with product selection, billing, returns, and technical support.
  • Maintained detailed records of interactions for future reference.

Event Planner

GOGO Events
Adelaide, SA
10.2021 - 02.2022
  • Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
  • Handled customer service inquiries related to specific events or venues.
  • Conducted onsite inspections prior to events to identify any potential issues or risks.
  • Maintained accurate records related to attendance, budgeting, contracts.
  • Assisted in the preparation of budgets and monitored expenses throughout the duration of an event.
  • Developed relationships with vendors in order to secure discounts or special offers when possible.
  • Developed detailed event plans and timelines to ensure successful execution of events.
  • Ensured that all fire safety regulations were followed during the event.
  • Created floor plans, seating arrangements, and other visuals as needed for each event.
  • Collaborated with leadership and colleagues to coordinate staffing for each event.
  • Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
  • Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
  • Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.

Education

High School Diploma -

Wirreanda High School
Morphett Vale
11-1994

Skills

  • Customer service and support
  • Database management
  • Relationship management
  • Problem solving
  • Process optimization
  • Team collaboration
  • Attention to detail
  • Multitasking using multiple screens
  • Order processing and refunds
  • Microsoft Outlook/Excel Spreadsheet proficiency
  • Administrative support
  • Scheduling expertise
  • Multi-line telephone operation
  • Typing speed of 50 wpm

Affiliations

I play golf in my spare time with my partner and son, Oscar

Watching AFL games with the family

Attending Oscar's football matches for both school and club footy

Timeline

Corporate Account Manager/CSR

PFD Food Services
02.2022 - Current

Event Planner

GOGO Events
10.2021 - 02.2022

High School Diploma -

Wirreanda High School

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Lisa Curnow