Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lisa Currien

Coburg,VIC

Summary

Dedicated professional with a strong emphasis on collaboration and enablement, thriving in team environments focused on delivering impactful outcomes. Passionate about engaging with stakeholders to ensure optimal experiences at every interaction. Eager to leverage skills and knowledge gained from roles at the Australian Medical Council, particularly in the successful delivery of AMC Clinical Examinations. Committed to driving excellence and fostering a culture of teamwork in all endeavours.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Lead Program Coordinator

Australian Medical Council
01.2025 - Current
  • Assist with the running of day-to-day operations of the AMC’s Test Centre, the operation of the examinations held at the Test Centre as well as AMC meetings and examinations held by external organisations.
  • Focus on the quality delivery of examination coordination and operational requirements
  • Supervise and standardise the treatment of the casual employee cohort by working closely with the cohorts and the Test Centre Management Team, to guide and support the implementation of the employee changes and initiatives
  • Supervise and lead the effective coordination and conduct of examination logistics, including planning and team coordination, exam participants, suppliers, service providers, building management and associated bookings.
  • Provide a first step point of escalation throughout the exam delivery to troubleshoot risks, operational matters or conflicts as they arise on-site
  • Work collaboratively with exam and assessment team members and support processes to ensure decisions and direction from committee and senior staff are implemented effectively
  • Support and supervise others to achieve objectives, which includes coaching and mentoring and identifying training needs for direct reports
  • Provide systematic reporting, including daily logs of exam matters or encounters involving casual employees’ employment and workplace obligations
  • Provide recommendations to make changes to existing processes or procedures to foster a workplace culture reflective of the AMC values while enabling efficacy and compliance
  • Maintain high levels of engagement with internal and external stakeholders to complete activities and tasks across the (Test Centre and Assessment Team) program of work
  • Establish and maintain effective working relations with business units, focus or advisory groups, clients, suppliers and service providers
  • Support the processes undertaken to ascertain and maintain client requirements based on their exam format and work collaboratively to achieve the optimal use of the Test Centre, while supporting the client goals and objectives.
  • Take responsibility for driving and demonstrating cultural safety accountability with all stakeholders in the AMC

Program Coordinator

Australian Medical Council
01.2022 - Current
  • Coordinating Invigilator and Marshal Programs
  • Training development and delivery
  • Liaise with Assessment Management Team and HR regarding recruitment requirement.
  • Recruitment coordination - interview design, selection criteria and interview process
  • Event Coordination – external clients and AMC in person exams
  • Contributing to Exam Portal Development
  • Exam preparation – In person and online – specifically for Marshals and Invigilators
  • Coordinate, invigilate and marshal as required.
  • Casual cohort standardisation and management

Client Services Officer

Spectra Training/Skills Training
01.2020 - 01.2022
  • Worked closely with BDM’s and Trainers to ensure the smooth running of courses.
  • Managed compliance of all aspects of enrolment and training.
  • Student enrolments
  • Confirmed course completion and issue certification.

Student Services Advisor

Pinnacle Financial Services Academy
03.2018 - 06.2019
  • Managed day-to-day operation of the RTO, in particular Student Services.
  • Student enrolments.
  • Managed course payments.
  • Confirmed course completion and issued certification.
  • Redundancy due to RTO closure

Consulting Services Coordinator

Terra Firma Consulting Pty Ltd
02.2017 - 10.2017
  • Worked with Industry Team to assist businesses by providing resources.
  • Organised engagements, prepared contracts and coordinated submission of tender responses.
  • Communication with various internal and external stakeholders.
  • Managed a team of Business Analysts and Project Managers awaiting new assignments.
  • Conducted daily morning meeting, allocated and monitored progress of tasks and reported to Executive.
  • Short Term Contract

Team Leader Student Services

Australian Institute of Management, Education and Training
10.2014 - 12.2016
  • Acting Student Services Manager Nov-Dec 2016
  • Leading Student Services Team in Melbourne and offshore team in Manila.
  • Ensuring success of the Student Services Team through fortnightly one on ones, on-going training, performance management and creation of professional development plans.
  • Managing Team’s workload to ensure that tasks are completed in accordance with SLA’s.
  • Creating processes to support Post Graduate students through the course of their online and on campus study with AIM.
  • Designing and developing training documents and templates.
  • Training new team members and training existing team on any new processes or policies.
  • Building strong relationships with Faculty, Campus Managers, internal teams and students to provide a seamless and supportive environment.
  • Management of post graduate textbooks for all Campuses.
  • Working closely with AIM Compliance Team to ensure processes are in line with Government requirements.
  • Maintaining up-to-date product knowledge and compliance standards to ensure the safeguarding of AIM’s RTO and Higher Education Status.
  • Point of contact for escalations both internally and externally.
  • Creating regular reports for various stakeholders, both internal and external.
  • On project teams for creation of new Learning Management System, Data Governance and Audits.
  • Scheduling of courses for the MBA program and allocation of Faculty.
  • Redundancy due to Company Restructure

Professional Client Support Agent

Australian Institute of Management, Education and Training
07.2014 - 10.2014
  • Focal point for Professional Client Support Team in relation to products and processes.
  • Lead Trainer for all new PCS staff.
  • Trainer for offshore team.
  • Created and reviewed training documents.
  • Consultations with existing and potential students regarding tailored learning pathways in person, phone or via email.

Office Manager

Princes Hill Secondary College
01.2009 - 06.2014
  • Day to Day running of General Office
  • Responding to queries from staff, parents, students, and other external contacts.
  • Maintaining records
  • Payroll, accounts receivable, bank reconciliation and other administration tasks as required

Entertainment Consultant

Foxtel
10.2007 - 01.2009
  • Customer service role responding to a high volume of incoming calls.
  • Assisting with varied enquiries from existing customers
  • Trouble shooting and problem solving to resolve issues in a timely manner.

Home Duties
03.2007 - 10.2007
  • Redundancy from Shell in March 2007 after 10+ years, I had 6-7 months at home.

Team Leader- Customer Service Centre

Shell Company of Australia
05.2006 - 03.2007
  • Successful team building through quality candidate selection as demonstrated through retention of staff and consistent team achievements of KPI’s.
  • Global Customer Service Vice President Award for operational excellence in delivering exceptional performance of the Orders Team.
  • Successful facilitation and eventual realisation of the migration of the Orders, Shell Card and General Team’s operations to Manila.
  • Performance management of staff that included many motivational challenges during the transition period.
  • Report writing and analysis that increased individual team members’ accountability and productivity.
  • ACHIEVEMENTS

TRAINING FOCAL POINT- Customer Service Centre

Shell Company of Australia
09.2005 - 05.2006
  • Created and updated training manuals for use by Shell Card staff and streamlined processes to maintain consistency across team.
  • Focal point for all process changes within the Shell Card area.
  • Provided on-going support to team members through additional one on one training and call monitoring.
  • Responsible for writing many of the training manuals, cheat sheets and evaluation checks for the training of staff in the new call centre in Manila.
  • Travelled to Manila for the first two weeks of “Go Live” to support the new Shell Card Team. Provided training through one-on-one support and classroom sessions.
  • Global Customer Service Vice President Award for operational excellence in Australia/Manila CSC Migration.
  • ACHIEVEMENTS

CSC SPECIAL PROJECTS- Customer Service Centre

Shell Company of Australia
11.2001 - 09.2005
  • During this period, I worked in a variety of roles within the Customer Service Centre (CSC) and assisted other areas in projects relating to the CSC.
  • Maternity Leave taken from October 2000 – October 2001, and May 2003 – May 2004.

TEAM LEADER – SHELL CARD

Shell Company of Australia
02.2000 - 10.2000
  • Consistently met and exceeded KPI’s relating to service levels and turnaround times.
  • Performance management of staff and regular assessment of staff through the Shell Appraisal system.
  • Team building through selection of new staff and creation of training and focal point responsibilities within the team.
  • ACHIEVEMENTS

CUSTOMER SERVICE PROFESSIONAL - SHELL CARD

Shell Company of Australia
02.1999 - 02.2000
  • As a Customer Service Professional in the Shell Card Team with a high call volume and high volume of written correspondence to address. Dealing with a diverse group of customers from all business sectors. This role also entailed problem solving, conflict resolution, time management and the application of quality service skills all delivered within agreed service levels.
  • ACHIEVEMENTS

SHELL CARD BUSINESS CONSULTANT - SHELL CARD

Shell Company of Australia
05.1996 - 02.1999
  • Generated new business for Shell Card via the tailoring of business proposals to prospective Shell Card customers. Contact with prospective customers through both inbound and outbound campaigns. Full understanding of the Shell Card product, credit qualification process and account opening process.
  • ACHIEVEMENTS

Education

Successfully Completed Year 12 -

Geoghegan College

Bachelor of Arts - Australian Cultural Studies

Footscray Institute of Technology (Victoria University)

Skills

  • Team leadership and development
  • Enhancing customer satisfaction
  • Internal and external relationship building
  • Program Coordination
  • Organizational change management
  • Strong written and verbal communication
  • Initiative-driven approach
  • Long-term planning

Accomplishments

  • AIM Spirit of Service Award- ‘In recognition of living up to the AIM Values and Spirit’- Feb 2015
  • AIM Customer Excellence Award- ‘Commitment to ensuring an outstanding customer experience every time’- August 2016
  • Assisted in creating a new team to support our Post Graduate Students

Certification

  • Certificate III in Business - William Angliss Institute
  • Introduction to MYOB (including Payroll) - Kangan Batman TAFE
  • Train the Trainer - Shell Company of Australia
  • Shell Australia Team Leadership Training - Shell Company of Australia

Timeline

Lead Program Coordinator

Australian Medical Council
01.2025 - Current

Program Coordinator

Australian Medical Council
01.2022 - Current

Client Services Officer

Spectra Training/Skills Training
01.2020 - 01.2022

Student Services Advisor

Pinnacle Financial Services Academy
03.2018 - 06.2019

Consulting Services Coordinator

Terra Firma Consulting Pty Ltd
02.2017 - 10.2017

Team Leader Student Services

Australian Institute of Management, Education and Training
10.2014 - 12.2016

Professional Client Support Agent

Australian Institute of Management, Education and Training
07.2014 - 10.2014

Office Manager

Princes Hill Secondary College
01.2009 - 06.2014

Entertainment Consultant

Foxtel
10.2007 - 01.2009

Home Duties
03.2007 - 10.2007

Team Leader- Customer Service Centre

Shell Company of Australia
05.2006 - 03.2007

TRAINING FOCAL POINT- Customer Service Centre

Shell Company of Australia
09.2005 - 05.2006

CSC SPECIAL PROJECTS- Customer Service Centre

Shell Company of Australia
11.2001 - 09.2005

TEAM LEADER – SHELL CARD

Shell Company of Australia
02.2000 - 10.2000

CUSTOMER SERVICE PROFESSIONAL - SHELL CARD

Shell Company of Australia
02.1999 - 02.2000

SHELL CARD BUSINESS CONSULTANT - SHELL CARD

Shell Company of Australia
05.1996 - 02.1999

Bachelor of Arts - Australian Cultural Studies

Footscray Institute of Technology (Victoria University)

Successfully Completed Year 12 -

Geoghegan College

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