Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Lisa Daniels

Buxton,NSW

Summary

Seasoned Support Coordinator with significant experience in customer service, problem-solving and process optimization. Known for strong leadership skills, adept at training teams and streamlining operations for improved productivity. Proven track record of managing support services to ensure client satisfaction and company success. Possess solid communication abilities that foster positive relationships with clients and colleagues.

Overview

32
32
years of professional experience

Work History

Support Coordinator

Unique Support Solutions/Next Steps Solutions /Personal Support Solutions
07.2021 - Current
  • Coordinated access to NDIS services for clients and families.
  • Engaged with NDIS services to meet client needs effectively.
  • Liaised with NDIA to facilitate service provision.
  • Assisted clients in tracking progress towards NDIS goals.
  • Provided guidance on accessing community and mainstream services.
  • Supported clients in obtaining disability-specific services.
  • Collaborated with allied health specialists to ensure comprehensive care.
  • Prepared monthly budget overviews and reports as needed.

Support Worker (Accommodation)

Pasific Care
01.2020 - 11.2022
  • Personal Care to 5 Residents
  • Following Resident Care plans
  • Following BISS Plans
  • Medication to 5 Residents
  • Meal Preparation and cooking for 5 residents
  • Community Access on weekends
  • Assisting them to Doctor appointments
  • Petty cash
  • Helping maintain family relationships with Resident

Programmer/Service Coordinator

Macarthur Disability Services
05.2009 - 07.2021
  • Building rapport with participants
  • Working with a person centred approach
  • Managing 2 day program sites - total of 47 participants
  • Managing total of 12 permanent support workers and numerous casual support workers
  • Managing staff performance issues, conducting performance meetings
  • Completing Performance appraisals and Performance Development meetings
  • Completing staff site orientations
  • Conducting staff training
  • Conducting team meetings
  • Resolving day to day issues within the day programs
  • Updating and reviewing relevant individualised management plans eg. Risk management plans, Manual handling plans
  • Regular communication with Group home staff, carers and families of participants and completing communication notes in Procura
  • Participant file audits
  • Organising term planners and activities for the programs
  • Organising staff allocation for each day and activity depending on Participant support ratio’s
  • Tracking participant’s attendance and completing claim sheets weekly
  • Obtaining current individualised health management plans from families and carers
  • Maintaining fleet of vehicles ensuring monthly safety checks and servicing is completed
  • Replacing staff when needed
  • Scheduling staff into HR Database
  • Creating staff rosters and approving staff leave within HR Database
  • Checking and approving staff timecards
  • Maintaining and completing sites petty cash weekly
  • Reporting any site maintenance issues so these can be rectified
  • Assisting with facilitation of group recruitment
  • Completing incidents reports through HR Database and escalating incidents through to Regional or General Management
  • Collect data and documentation for Restrictive Practice purposes
  • Attend Restrictive Practice Panel to have Restrictive Practices approved for specific participants
  • Attending and participating in monthly Service Coordinator meetings and passing on any relevant information through to my teams
  • Attending and participating within internal training
  • Attend and participate within working parties and work on the development of procedures.
  • Work with staff on developing strategies to assist and support participants with reaching their NDIS goals
  • Networking and building rapport with external organisations
  • Conflict resolution
  • Working with staff to develop strategies to engage participants within the programs.
  • Completing Plan review reports
  • Working with and liaising with multidisciplinary teams to ensure best possible service for Participants
  • Planned and running MDS End of Year Concert for over 70 participants
  • Planning all activities that over 300 participants participate in daily
  • Facilitating Dancing / Drumming and Musical theatre for over 50 participants each week
  • Overseeing 6 contractors daily (Dancing, Zumba, Yoga, Gym, cooking, Gardening)

Leisure Access Coordinator

Northcott
09.2006 - 05.2019
  • Managing Leisure Access Program 30 + customers
  • Recruiting of staff and conducting staff inductions
  • Managing a team of casuals
  • Rostering staff shifts
  • Conducting both Formal and Informal meetings with staff
  • Implementing innovative ideas from both staff and customers into the program.
  • Attending monthly Coordinating programs and reporting on the Leisure Access program
  • Building rapport with clients, their families and caregivers.
  • Working with a wide range of Cultures and disadvantage clients, including mental health, behavioural and physical disabilities.
  • Working alongside other departments within Northcott to assist the Customer in moving forward and achieving their goals eg. Behaviour Support, Therapy.
  • Working with a Person Centred Approach.
  • Assisting clients with disabilities developing strategies on how to reach their goals
  • Networking and building rapport with external organisations
  • Connecting with Internal Programs within Northcott
  • Participating and contributing in planning meetings
  • Taking minutes throughout team meetings
  • Conflict Resolution
  • Obtaining Current Medication Lists, mental health, diabetes, epilepsy and asthma plans from clients
  • Completing Individual Program plans, Client Risk Profiles and Community Access Supervision Assessments and transferring them into Carelink.
  • Assisting clients gain necessary skills to be able to access the community.
  • Supervising clients whilst out in the community and assisting with providing road safety education.
  • Working in accordance with NDIS guidelines and being familiar with Policies and Procedures
  • Conducting Staff training
  • Conducting staff supervision meetings
  • Conducting staff disciplinary meetings both formal and informal
  • Conducting Staff performance appraisal meetings
  • Participating within In-house training at Northcott
  • Building rapport with clients, their families and caregivers.
  • Working with a wide range of Cultures and disadvantage clients, including mental health, behavioural and physical disabilities.
  • Obtaining Current Medication Lists, mental health, diabetes.

Support Worker (Accommodation)

Cerebral Palsy Alliance
02.2002 - 09.2006
  • Personal Care to 5 Residents
  • Following Resident Care plans
  • Peg feeding to 2 Residents
  • Medication to 5 Residents
  • Meal Preparation and cooking for 5 residents
  • Community Access on weekends
  • Assisting them to Doctor appointments
  • Petty cash
  • Helping maintain family relationships with Resident

Support Worker (Day program)

Wesley Mission
11.1999 - 09.2006
  • Keyworker to 4 participants
  • Following ISP’s for all 15 participants
  • Community access
  • Travel training
  • Money skills/ Literacy skills
  • ISP meeting with Family’s every 3 months

Crew Trainer

Narellan McDonalds
08.1993 - 01.1999

Education

Diploma -

Leadership and Management
01.2021

Certificate 4 -

Training and Assessment
01.2010

Certificate 4 -

Disability’s
01.2009

Skills

  • Managing Staff
  • Supporting clients with disabilities
  • Marketing and Negotiation skills
  • Preparing and delivering of training sessions
  • Customer Service skills
  • Reception skills
  • Report Writing Skills
  • Conducting Assessments
  • Skills Assessment Training
  • Computer Skills (Microsoft word, Excel, Outlook, power point)
  • Carelink Data System
  • Mandatory reporting knowledge
  • Case note writing skills
  • Building rapport with clients
  • Selling Skills
  • Networking skills and experience
  • Administration skills
  • Drivers Licence
  • Client database
  • HR systems
  • Restrictive Practice Knowledge
  • Reportable Incidents knowledge
  • Experience in Staff allocation
  • NDIS Claims database
  • Event planning-Party’s 200 participants / End of year Concert 80 Participants

References

  • Tina Puckeridge, Regional Manager, Macarthur Disability Services- 0410 017 773
  • Cathy Rixon - Director Unique Support Solutions- 0421 791 117

Personal Information

Date of Birth: 08/31/78

Timeline

Support Coordinator

Unique Support Solutions/Next Steps Solutions /Personal Support Solutions
07.2021 - Current

Support Worker (Accommodation)

Pasific Care
01.2020 - 11.2022

Programmer/Service Coordinator

Macarthur Disability Services
05.2009 - 07.2021

Leisure Access Coordinator

Northcott
09.2006 - 05.2019

Support Worker (Accommodation)

Cerebral Palsy Alliance
02.2002 - 09.2006

Support Worker (Day program)

Wesley Mission
11.1999 - 09.2006

Crew Trainer

Narellan McDonalds
08.1993 - 01.1999

Diploma -

Leadership and Management

Certificate 4 -

Training and Assessment

Certificate 4 -

Disability’s

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Lisa Daniels