Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Lisa Donald

Swan Reach,SA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Attendant

Barossa Fresh
09.2023 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained clean and orderly checkout areas by wiping down surfaces.
  • Performed cash, card and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.

Manager

Big4 Blanchetown Riverside Holiday Park
03.2022 - 08.2023
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while making bookings for our customers through RMS
  • Maintained clean and safe work environment.
  • Created, prepared, and delivered reports to various departments.
  • Drafted and distributed invoices for outstanding payments.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
  • Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
  • Collected payments, processed transactions and updated relevant records.

Automotive Service Advisor

Murray Mitsubishi And Hyundai
07.2016 - 02.2017
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Developed estimates by costing materials, supplies, and labor.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Documented problems and corrective actions to maintain records.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Suggested add-on services that would be helpful to customers and improve bottom line.

Accounts Payable Clerk

Tristar Medical Group
03.2011 - 04.2012
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Updated accounting ledgers and journals to balance statements and maintain consistent records.
  • Evaluated financial records to detect errors and discrepancies.
  • Prepared vendor invoices and processed incoming payments.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Maintained good working relationships with vendors and resolved disputes.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Matched purchase orders with invoices and recorded necessary information.

Purchasing Officer

Tristar Medical Group
03.2011 - 04.2012
  • Ordering of office supplies, medical supplies and stationery for 40 medical clinics across Victoria and NSW
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Sourced vendors, built relationships, and negotiated prices.
  • Purchased new products and oversaw inventory stocking and availability.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records.
  • Maintained documentation for all purchases.
  • Accepted and processed supply requests from staff, and placed orders per procedures.

Education

High School Diploma -

Victor Harbor High School
Victor Harbor, SA
11.1999

Skills

  • Appointment Scheduling
  • Relationship Building, communication and Interpersonal Skills
  • Product Knowledge
  • Paperwork Processing
  • Data Entry
  • Active Listening
  • Customer Service
  • Money Handling Abilities
  • Computer Proficiency
  • Microsoft Office Suite
  • Administrative and Office Support
  • Problem Solving Skills
  • Organisation and Time Management
  • Empathic, Friendly, Positive Attitude
  • Task Prioritisation
  • Attention to Detail
  • Punctual and Dependable
  • Strong Work Ethic and quick learner

References

Maria Francesca Maiolo

Noels Caravans, 

Personal assistant/bookkeeper

Maria.francesca@bigpond.com

0407 826 480 


Helen Hersom

Big4 

Business Development manager

Helen.hersom@big4.com.au

0428 947 090

Certification

  • Working with Children check
  • National Police Check
  • Responding to Risks of harm, abuse and neglect - Fundamentals and masterclass
  • RSA Certificate (responsible service of alcohol), knowledge of beer, wine, cocktail and spirits and Barista Basics

Timeline

Customer Service Attendant

Barossa Fresh
09.2023 - Current

Manager

Big4 Blanchetown Riverside Holiday Park
03.2022 - 08.2023

Automotive Service Advisor

Murray Mitsubishi And Hyundai
07.2016 - 02.2017

Accounts Payable Clerk

Tristar Medical Group
03.2011 - 04.2012

Purchasing Officer

Tristar Medical Group
03.2011 - 04.2012

High School Diploma -

Victor Harbor High School

Similar Profiles

CREATE PROFILE
Lisa Donald