Lisa Drew
Summary
Organized and dedicated person with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Barista /Assistant Cafe Manager
Rocky Valley Bikes & Snowsports
10.2018 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Property Manager & Sales Executive
Alpine Valley Real Estate
02.2011 - 09.2017
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Negotiated favourable contract terms for clients, resulting in successful closings and increased client satisfaction.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
Education
High School Diploma -
Melton High School
Melton, VICSkills
Sales expertise
Service Upselling
Promotional support
Building rapport
Customer Relations
Customer Service
Administrative Support
Effective negotiation
Regulatory Compliance
Interpersonal and written communication
Timeline
Barista /Assistant Cafe Manager
Rocky Valley Bikes & Snowsports
10.2018 - Current
Property Manager & Sales Executive
Alpine Valley Real Estate
02.2011 - 09.2017
High School Diploma -
Melton High School
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