Lisa Duong
Summary
Driven Dental Assistant successful at building relationships with patients and colleagues. Offers expertise in patient care and education to support optimal oral health outcomes. Attentive and prepared professional dedicated to practice growth and stability.
Overview
15
15
years of professional experience
Work History
Dental Assistant
Fix Dental
Upper Mount Gravatt
04.2025 - Current
- Assisted with patient intake and updated dental records efficiently.
- Prepared treatment rooms and sterilized instruments according to safety standards.
- Supported dentists during procedures by efficiently passing tools and materials, ensuring seamless workflow.
- Built strong relationships with patients to enhance their overall experience at the practice.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained cleanliness and organization throughout the office to promote a safe and welcoming environment for patients and staff.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Arranged dental instruments and equipment systematically prior to procedures.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures by accurately mixing impression materials and pouring casts from impressions, contributing to successful treatment outcomes.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Documented patient records with procedures performed and added notes taken to charts.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Area Manager Trainee
Bird's Nest Restaurant
Brisbane
12.2018 - 03.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Assisted in training new staff on restaurant procedures and customer service standards.
- Implemented staff schedules to ensure optimal coverage during peak hours.
- Collaborated with management to develop promotional menus and seasonal offerings.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Maintained cleanliness and organization of dining area and kitchen spaces.
- Participated in staff performance evaluations to identify training needs and opportunities.
- Maintained effective relationships with vendors and suppliers by negotiating contracts for better pricing terms.
- Analyzed customer service issues and developed solutions to improve customer satisfaction levels.
- Led weekly conference calls with store managers to review goals, discuss issues, share best practices.
- Implemented new systems for tracking inventory levels, ordering supplies, managing payrolls.
- Created a positive work environment by motivating staff members through recognition programs.
- Assisted in the recruitment process by conducting interviews, making hiring decisions.
- Resolved escalated customer complaints through active listening techniques and providing appropriate solutions.
- Provided leadership during times of transition or change initiatives while ensuring smooth workflow operations.
- Provided guidance and support to team members on daily operations and problem resolution.
- Supported staff training, development and evaluation.
Supervising Manager
The Normanby Hotel
01.2011 - 12.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
RMVL - Hospitality Management
Online Live Course
Skills
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Team leadership
- Training and coaching
- Staff management
- Relationship building
- Customer relationship management
- Employee scheduling
- Motivation
Languages
- English
- Vietnamese
Timeline
Dental Assistant
Fix Dental
04.2025 - Current
Area Manager Trainee
Bird's Nest Restaurant
12.2018 - 03.2025
Supervising Manager
The Normanby Hotel
01.2011 - 12.2015
RMVL - Hospitality Management
Online Live Course