Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Lisa Endycott

GOROKAN,NSW

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Exceed Care
08.2019 - 12.2022
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Adhered to company requirements for patient interactions and care standards.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Checked medication schedules and patient needs to enforce medication administration standards team-wide.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.

Housekeeper

Lutanda Services
05.2012 - 08.2016
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Rotated linens in storerooms and replenished when supplies ran low.

Customer Service Officer

Commonwealth Bank Loan Processing Centre
05.1995 - 02.1999
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Set up service appointments to handle advanced technical concerns at customer locations.
  • Updated account information to maintain customer records.

Skills

  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Data Entry
  • Active Listening
  • Call center experience
  • Microsoft Excel
  • Professional telephone demeanor
  • Stock management

Certification

  • Call Centre Customer Service Training - [Timeframe]
  • Sales Essentials Certificate

Timeline

Disability Support Worker

Exceed Care
08.2019 - 12.2022

Housekeeper

Lutanda Services
05.2012 - 08.2016

Customer Service Officer

Commonwealth Bank Loan Processing Centre
05.1995 - 02.1999

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Lisa Endycott