Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Turner

Tarneit,Australia

Summary

Methodical Administrative professional with expertise in records management. Solid critical thinking, multitasking and problem-solving skills with advanced abilities in data entry, business administration,document control and customer service. Dedicated and driven bringing top strengths in balancing multiple responsibilities, communication and organizing workflows. Customer-focused and results-oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Online Customer Service Representative

The Just Group - Peter Alexander
10.2022 - Current
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Assisted clients with product questions to facilitate online ordering process.
  • Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
  • Followed-up with online price queries via email to answer questions relating to products.
  • Collaborated closely with cross-functional departments to deliver high customer satisfaction.
  • Documented and updated customer records in Accelerator & Zendesk to record interactions and facilitate follow-up.
  • Responded to website and email inquiries to maintain customer satisfaction and generate positive reviews.
  • Monitored customer feedback and performance indicators to identify areas for improvement.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.

Company Secretary

JNL Mobile Diesel Mechanic Pty Ltd
01.2018 - Current
  • Maintained organized filing system of paper and electronic documents
  • Coordinated communications, including calls, responding to emails & interfacing with clients
  • Completed supply orders and maintained appropriate levels of office supplies
  • Prepared packages for shipment & collected parts as required
  • Assisted with answering phones, filing paperwork, entering data into accounting system & management of website and marketing
  • Reviewed purchase documents and company receipts for reconciliation with statements
  • Prepared accurate financial reports quarterly & annually in collaboration with our accountant for ATO, budget administration and year-end closing requirements
  • Processed invoices and phone payments and maintained records of payments
  • Entered invoice data into company database, including customer contacts
  • Updated website & social media profiles to update business activities & engage customers
  • Modified ads to align with target demographics and increase click rates.

Project Officer

Wiseman Institute Of Applied Learning
01.2013 - 01.2017
  • Managed project performance from initiation through to completion
  • Managed case load of 1400+ students and multiple clients
  • Ensuring clients & students meet government regulations and meet eligibility criteria ensuring quality of student enrolments and supporting documentation
  • Input client information & set up learners and student records in Vettrack database, lodgment of SVTS and Nat Files
  • Kept project and team on schedule by monitoring deadlines, milestones and performance through reporting tools & data management system
  • Maintained close connection with internal team to quickly identify and resolve problems
  • Liaised with internal teams and external customers to facilitate smooth communication and handle requests
  • Identified, corrected and reported data entry errors
  • Communicated with coworkers regarding deadlines and project milestones
  • Reviewed database entries to verify regulatory compliance
  • Answered and directed incoming calls using multi-line telephone system
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Senior Site Administrator

Cove Training - CTI Internal Transfer
01.2015 - 01.2016
  • Utilized leadership and administrative abilities to maintain smooth office operations of the site whilst setting up location
  • Checked accuracy and maintained compliance with standard requirements for all documents received to be processed
  • Quality checking & processing of student's enrolments and unit completions and auditing students' files
  • Responded to issues from internal staff, outside departments and clients in order to implement successful problem resolutions
  • Managed office inventory and stocked necessary supplies to maintain access to necessary resources
  • Maintained daily calendars, scheduling classes and making bookings
  • Answered phone calls, provided information to callers and connected callers to appropriate people
  • Managed office paperwork, including scanning documents and routing business correspondence
  • Maintained front office cleanliness and organized supplies
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals
  • Managed office duties and basic administrative tasks, including organizing and cleaning workspace, ordering materials and answering phone calls
  • Assisted in different areas of the company as requested from management.

Data & Quality Officer

VIA Network / CTI
01.2015 - 11.2015
  • Data Entry for multiple RTO's for VTG & VFH
  • Identified, corrected and reported enrolment errors & quality issues to ensure we meet with compliance standards
  • Completed accurate and efficient data entry into Wisenet of all student information and records of unit completion
  • Management of quality department & of all documentation for all Vet Fee Help enrolments, working directly with client relationship managers
  • Training new staff members
  • Communicated with multiple departments including data, client relationship management, and call center to ensure documents were moving & being processed accordingly and rectifying any issues
  • Maintained quality levels to support team productivity
  • Assisting in internal & external audit.

Education

Fundamentals of Skin Science -

Cosmetic Institute of Australia
Melbourne, VIC
2020

Diploma of Project Management -

Swinburne University of Technology
Melbourne, VIC
2019

Certificate IV Training and Assessment -

NMIT
Melbourne, VIC
2016

Cert II Hairdressing -

Gordon Tafe
Geelong, VIC
2012

Skills

  • Database entry & data integrity
  • Records management systems
  • Recordkeeping and bookkeeping
  • Technologically savvy
  • Invoicing and billing
  • Verifying data accuracy
  • Administrative support specialist
  • Meticulous attention to detail
  • Pleasant demeanor
  • Customer Service
  • Order Processing
  • Administrative and Office Support
  • Quality Assurance

References

JNL Mobile Diesel Mechanic Pty Ltd - Family Run Business 

Community Training Initiatives Cove CEO - Helen, 0459-159-533 

Wiseman Institute of Applied Learning 'Business Analyst' Maria, 0401-385-731

Timeline

Online Customer Service Representative

The Just Group - Peter Alexander
10.2022 - Current

Company Secretary

JNL Mobile Diesel Mechanic Pty Ltd
01.2018 - Current

Senior Site Administrator

Cove Training - CTI Internal Transfer
01.2015 - 01.2016

Data & Quality Officer

VIA Network / CTI
01.2015 - 11.2015

Project Officer

Wiseman Institute Of Applied Learning
01.2013 - 01.2017

Fundamentals of Skin Science -

Cosmetic Institute of Australia

Diploma of Project Management -

Swinburne University of Technology

Certificate IV Training and Assessment -

NMIT

Cert II Hairdressing -

Gordon Tafe

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