Lisa Farrugia
Daisy Hill
Summary
Dispute assessment officer/ Dispute Resolution Officer , Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispute Resolution Officer
Domestic Building Disputes Resolution Victoria
03.2024 - Current
- Maintained strict adherence to legislation and the Act, minimizing risk exposure for the organization.
- Case Management of up to 25 file per week
- eLomid files management 60 plus files per week
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Sought Early Resolution and conciliation with parties
- Resolved files in a timely manner
- Adaptable to change of process and new areas of learning
- Able to move to different skillsets effectively
- Ensured compliance with state regulations by maintaining thorough documentation of all assessments conducted.
Dispute Assessment Officer
Dispute Settlement Centre of Victoria
01.2021 - 03.2024
- Accredited Mediator
- NMAS Accredited
- Awarded Service and Recognition award 2022
- Worked as part of a Dispute Guideline Team for Abusive Clients 2021
- 2022 Head Chair of OHS committee 2022-2024 current
- Excellent Time management
- Efficient Case Management
- Conducts Mentorship for new colleagues in the team environment
- Training new mediators into their mediation roles and co mediating with them
- Able to move between different roles confidently and effectively
- Have proven ability in settlement and assisted settlement
- Excellent communication skills both written and orally
- Able to work independently and efficiently
- Assists 'in back of house' administration
- Able to work within the team environment contributing to problem-solving issues
- Working collaboratively with work colleagues and management
- Mentoring and coaching
- Active contributor to team Meetings/Training Environment
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Program Co Ordinator
Macedon Ranges Shire Council
01.2017 - 01.2021
- Co Ordination and Supervision of the Netball Programs and Kid Active Programs
- Compiling players, teams, umpires, and fixtures and all aspects of running the programs
- Dispute Resolution
- Effective communication, active listening
- Implementation of Program, and fixture creation
- Time Management
- Money Handling
- Closing and Opening Lockup of Recreation Centre
- Incident report Writing Safety and Hazard awareness
- Liasing with Internal and External stakeholders reporting
- Budget compliance
- Locking up Premises in evenings.
Swimming Instructor/lifeguard
Macedon Ranges Shire Council
01.2017 - 01.2021
- Assist the learning and development of skills for children from 6 months to Adults, in teaching them swimming under the AUSTSWIM models
- Communication skills and demonstration of water skills
- Able to control the environment, due to water hazards and children
- Effective supervision of Patrons and monitoring of the environment
- Clear and concise instruction relating to the safety and wellbeing of all under my supervision
- Patrons have clear direction
- Patrons are made safe and comfortable
- Time Management
- Hazard and safety awareness.
President
Welshman’s Reef Water Sports Club
01.2015 - 01.2020
- Committee Member of Welshman’s Reef Water Sports Club
- Managed 150 internal stakeholders
- Chaired and led committee meetings
- Delegation of Works
- Dealt with External stakeholders such as compliance with Consumer Affairs Victoria, and Goulburn Murray Water Authority
- Worked collaboratively with site holders to implement outcomes
- Worked collaboratively with External parties such as tradespeople to formulate works in and around the park to meet compliance regulations.
Motor Claims, Total loss, Underwriter
AAMI, AAI LTD PTY LTD
01.2008 - 01.2018
- Insurance Underwriter Car, Motor, CTP 2018-2015
- Total Loss consultant 2015-2018
- Claims Consultant 2015-2018
- Dispute Resolution
- Complaints Handling
- Time Management
- Effective Communication skills and Active listening
- Excellent under pressure
- Compliance Training
- Team mentoring and training
- 2015 employee Promise award for encouraging and promoting success within the department.
Skills
Data Collection
Training delivery
Survey Design
Evaluation Techniques
Scheduling
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Excellent Communication
Organizational Skills
Active Listening
Certification
- Certified Mediator , Mediation Institute- 2020- current
Renewed accreditation from 6/10/2024- 6/10/2026
- 22550VIC Course in Public Sector Policy and Project Work 2023.
Referees
- Mark Reid
DBDRV Lead Officer
0403 211 438
mark.reid@dbdrv.vic.gov.au
- Glenn Barnfield
DSCV Manager
0429 798 244
glenn.barnfield@disputes.vic.gov.au
glenn.barnfield@dgs.vic.gov.au
Andrew Howard
DBDRV Lead Officer
andrew.howard@dgs.vic.gov.au
Timeline
Dispute Resolution Officer
Domestic Building Disputes Resolution Victoria
03.2024 - Current
Dispute Assessment Officer
Dispute Settlement Centre of Victoria
01.2021 - 03.2024
Program Co Ordinator
Macedon Ranges Shire Council
01.2017 - 01.2021
Swimming Instructor/lifeguard
Macedon Ranges Shire Council
01.2017 - 01.2021
President
Welshman’s Reef Water Sports Club
01.2015 - 01.2020
Motor Claims, Total loss, Underwriter
AAMI, AAI LTD PTY LTD
01.2008 - 01.2018
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