Lisa Ferguson
RAYMOND TERRACE;NSW,NSW
Summary
Dynamic professional with a proven track record in client relations and customer service, exemplified during my tenure at Telstra. Experienced in rostering, I increased volunteer staff coverage by 12.5% at Beanstalk Organic Co-Op. Recognized for exceptional teamwork and a professional demeanor, I consistently deliver results that exceed employers' expectations.
Overview
31
31
years of professional experience
Work History
Community Aged Care Worker / Support Worker
Australian Unity / Ability Living My Way
East Maitland / Warners Bay, NSW
06.2018 - 02.2022
- Maintain accurate records of services provided, medications administered and changes in client health and behaviour.
- Assist elderly clients with their daily activities and personal care.
- Monitor and evaluate client progress compared to measurable treatment and care plan.
- Chosen by management to assist with client complaints.
Staff Coordinator
Beanstalk Organic Co-op
Wickham, NSW
01.2006 - 01.2007
- Create and maintain a volunteer database and rosters.
- Liaise with the produce department to forecast staffing needs.
- Manage staffing coverage for absences, holidays, and special events.
- Scheduling deficits were reduced by 12.5% through improved planning.
Managing Owner
Hunter Organic Foods
Merewether, NSW
01.2002 - 01.2004
- Manage weekly schedules for six casual employees.
- Optimize staff coverage based on business demands and labor costs.
- Ensure compliance with labor laws and union agreements.
- Develop a fair rotation system for premium shifts and holiday coverage.
- Accounts payable/receivable processing, invoicing.
- Decreased labor costs by 5% through scheduling improvements.
Customer Support Assistant
Telstra Business/Telstra Residential
Hobart/Newcastle, TAS/NSW
01.1991 - 02.1999
- Answer incoming calls, providing frontline customer support.
- Perform administrative tasks: updating databases, maintaining current file notes within customer complaint legal parameters.
- Manage tasks to ensure that timeframes are met.
- Member of the Hobart highest-performing business team in Australia.
- Chosen as best overall performer in Newcastle.
Education
Cert IV - Disabilities
Essential Skills
Warabrook, NSW01-2019
Certificate III - Individual Support
Essential Skills
Warabrook, NSW01-2018
Skills
- Client Relations
- Excellent communication
- Escalation management
- Dependable and responsible
- Flexible and adaptable
- Resourceful
- Teamwork and collaboration
- Elderly care
- Rostering
- Call answering and routing
- Record and document management
- Time management
- Microsoft
- Account management
Timeline
Community Aged Care Worker / Support Worker
Australian Unity / Ability Living My Way
06.2018 - 02.2022
Staff Coordinator
Beanstalk Organic Co-op
01.2006 - 01.2007
Managing Owner
Hunter Organic Foods
01.2002 - 01.2004
Customer Support Assistant
Telstra Business/Telstra Residential
01.1991 - 02.1999
Cert IV - Disabilities
Essential Skills
Certificate III - Individual Support
Essential Skills
Similar Profiles
Hariet BinwagHariet Binwag
Food Service Assistant at Australian Unity Better LivingFood Service Assistant at Australian Unity Better Living
Ali AziziAli Azizi
Endorsed Enrolled Nurse at Australian UnityEndorsed Enrolled Nurse at Australian Unity
Tyson KayeTyson Kaye
Customer Service Consultant at Australian UnityCustomer Service Consultant at Australian Unity