Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Finnigan

Mount Louisa

Summary

Personable Office Administrator with over 10 years of experience prioritising multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Customer focused and experienced Call Centre Operator with a proven track record in maintaining account information and identifying customer requirements. Recognised by peers for effective interpersonal and problem-solving skills.


Overview

11
11
years of professional experience

Work History

Office Administrator

Tropical North Air-Conditioning, Refrigeration and Electrical
03.2025 - Current
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Organized spaces, materials and catering support for internal and client-focused meetings.

Customer Service Operator

Telstra
07.2023 - 02.2025
  • - Engage with customers with interest and empathy, effectively communicating to identify their needs and resolve concerns, ensuring a seamless customer experience.
  • - Apply knowledge of Telstra's products and services to confidently solve problems and create value for customers through personalised solutions.
  • - Assist customers with billing, product inquiries, payments, and fault resolutions.
  • - De-escalate customer complaints, working towards appropriate resolutions in adherence to Telstra's standards.
  • - Demonstrate cultural awareness while interacting with a diverse team and customer base.
  • - Take ownership of customer issues and manage end-to-end delivery of Telstra's products and services within designated timeframes.
  • - Champion the adoption of agile principles within the team for continuous customer experience improvement.
  • - Available to meet operating hours based on customer demand.

Personal Carer

Carinity Care
02.2023 - 07.2023
  • - Provided domestic duties and general assistance around the home.
  • - Assisted with dressing and personal care.
  • - Managed food shopping and meal preparation.
  • - Helped clients access social and wellbeing programs.
  • - Supported clients in attending appointments and participating in community activities.

Office Manager

D & F Automotive
07.2014 - 07.2023
  • - Scheduled meetings and appointments.
  • - Organised the office layout and ordered stationery and equipment.
  • - Maintained office condition and arranged necessary repairs.
  • - Partnered with HR to update and maintain office policies as necessary.
  • - Organised office operations and procedures.
  • - Ensured timely invoicing and payment of all items.
  • - Managed office budget, ensuring accurate and timely reporting.
  • - Provided general support to visitors and addressed employee inquiries regarding office management issues (e.g., stationery, hardware, and travel arrangements).

Education

Certificate of Higher Education -

James Cook University
Townsville, QLD
01.2019

Certificate - Aged Care

TAFE
Brisbane North
01.2011

Skills

  • Effective Time Management
  • Leadership
  • Customer Service
  • Ability to Work Under Pressure
  • Strong Communication Skills
  • Team Collaboration
  • Scheduling
  • Inbound phone call handling
  • Schedule and calendar management
  • Time management
  • Word processing
  • Document management
  • Business administration
  • Office administration
  • Customer engagement
  • Administrative support
  • Scheduling appointments

Timeline

Office Administrator

Tropical North Air-Conditioning, Refrigeration and Electrical
03.2025 - Current

Customer Service Operator

Telstra
07.2023 - 02.2025

Personal Carer

Carinity Care
02.2023 - 07.2023

Office Manager

D & F Automotive
07.2014 - 07.2023

Certificate of Higher Education -

James Cook University

Certificate - Aged Care

TAFE

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Lisa Finnigan