Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in handling cash registers, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, friendly and honest with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Denn's BioMarkt GmbH
03.2022 - 09.2024
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Greeted customers and helped with product questions, selections, and purchases.
Resolved customer complaints with empathy and professionalism, improving store reputation.
Responded promptly to requests for assistance, spills and customer inquiries.
Assisted in training new cashiers, improving team performance and consistency in customer service.
Operated cash register to record transactions accurately and efficiently.
Handled high volume transactions during peak periods without compromising service quality or accuracy.
Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cinema Crew Member
CinemaxX Entertainment GmbH & Co. KG
08.2018 - 03.2022
Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
Maintained cleanliness and organization of theater facilities, ensuring a safe and enjoyable experience for guests.
Assisted in the efficient operation of concession stands, contributing to increased sales and profitability.
Provided support during special events such as film premieres or festivals, leading to successful outcomes and repeat business from event organizers.
Addressed technical issues promptly, reducing downtime for screenings and maintaining positive customer experiences.
Assisted patrons by giving directions to areas inside or outside venue.
Handled cash transactions with accuracy and efficiency, ensuring proper accounting procedures were followed at all times.
Ensured compliance with local regulations by monitoring age restrictions for certain films, protecting the cinema from potential fines or penalties.
Checked IDs for age-restricted shows in compliance with regulations.
Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Actively participated in child's activities by painting, coloring and playing games.
Film Crew Member
Rt1tv Production GmbH
10.2016 - 02.2017
Gained hands-on experience with various filmmaking equipment, increasing technical proficiency for future projects.
Conducted film editing and post-processing actions for class assignments.
Enhanced film production quality by assisting in the setup and breakdown of sets and equipment.
Helped set up sound, lighting and camera angles.
Collaborated with editors to create seamless transitions between scenes, elevating overall film quality.
Performed diverse administrative tasks in support of production team.
Observed professional filmmakers at work, acquiring valuable insights into industry practices and techniques for personal growth as an aspiring filmmaker.
Facilitated communication between departments, ensuring timely completion of tasks and smooth operations on set.
Edited highlight packages and segments for broadcasts.
Cinema Crew Member
ARB Kino GmbH
05.2016 - 09.2017
Hospitality Worker
Tilly Burger Rain
03.2016 - 05.2016
Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Reduced risks by maintaining clean and organised work environment.
Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Processed payments with focus on accuracy and correct cash-handling procedures.
Greeted guests with friendly and professional acknowledgment to build rapport.
Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Apprentice Confectioner
Cafe Eber
10.2014 - 03.2016
Maintained a clean and organized workspace to ensure compliance with health and safety regulations.
Supported head baker with daily tasks for smooth operations and timely product completion.
Gained proficiency in various dough preparation methods, improving overall production capabilities.
Ensured consistency in product quality through careful attention to detail and adherence to recipes.
Trained new employees on proper baking techniques, ensuring a well-equipped workforce for continued success.
Demonstrated reliability by consistently arriving punctually at work each day ready for duty.
Increased bakery efficiency by mastering various baking techniques and equipment.
Operated and maintained bakery equipment, including ovens and mixers.
Complied with health and safety codes to protect staff and customers.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Education
No Degree - Communication Design
Hochschule Augsburg
Augsburg
No Degree - Game And Interactive Media Design
Hochschule Augsburg
Augsburg
Advanced Technical College Entrance Qualification - Arts
Fachoberschule Augsburg
Augsburg
07-2018
Secondary School Leaving Certificate -
Ruperti-Gymnasium
Muehldorf Am Inn
07-2014
Skills
Operate cash registers
Mathematical Accuracy
Display building
Fluent in English and German
Reliability and punctuality
Positive and professional
Problem-solving abilities
Cleanliness and hygiene
Flexible Schedule
Team building
Customer service excellence
Languages
English
Full Professional
German
Native or Bilingual
Interests
DIY and Home Improvement
Participating in cultural exchange programs and homestays
Cooking and baking
Exploring various forms of art, such as photography, drawing, and crafts, to nurture creativity and personal growth
Backpacking and Hiking
Animal Care
Fashion and Style
Video Gaming
Language Learning (Japanese, Korean)
Timeline
Retail Sales Associate
Denn's BioMarkt GmbH
03.2022 - 09.2024
Cinema Crew Member
CinemaxX Entertainment GmbH & Co. KG
08.2018 - 03.2022
Film Crew Member
Rt1tv Production GmbH
10.2016 - 02.2017
Cinema Crew Member
ARB Kino GmbH
05.2016 - 09.2017
Hospitality Worker
Tilly Burger Rain
03.2016 - 05.2016
Apprentice Confectioner
Cafe Eber
10.2014 - 03.2016
No Degree - Communication Design
Hochschule Augsburg
No Degree - Game And Interactive Media Design
Hochschule Augsburg
Advanced Technical College Entrance Qualification - Arts