Lisa Gallaher
Tweed Heads,NSW
Summary
Since leaving school in 1983 have been lucky enough to have a many and varied work life.
- - 3 years
- Hairdressing
- -10 years
travelled the world performing as an acrobat and dancer
- - still going.
married bought up 3 beautiful now successful humans
- - 6 years.
Ran the home and office which included 3 properties, while husband worked away touring Australia for extended periods of time
- - 10 years.
volunteered at Somerset Collage became
F&B manager
front of house manager
- - 3years
"Mockingbird Cafe"
- during Covid 19,
I casually helped out a number of local businesses
keep trading in these troubled times.
- -1 year
. Australian tour of AKM productions supervisor merchandise department
2 tours. "Van Gogh Alive Experience"
and "Monet in Paris"
Overview
29
29
years of professional experience
Work History
Merchandise Supervisor
Andrew Kay Management Pty Ltd
02.2022 - 03.2024
- Trained, mentored and oversaw team members to drive performance and sales excellence.
- Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.
- Handle high-traffic periods successfully while maintaining operational excellence throughout the store.
- Coordinated cross-functional teams to execute seasonal resets and new product launches in a timely manner.
Head of Front of House
Mockingbird Cafe
01.2020 - 02.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele .
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations through the complex times of Covid 19 restrictions and ever changing regulations.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Volunteer Food and Beverage Manager
Somerset College
02.1995 - 04.2005
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Implemented creative solutions for space optimization during peak hours or busy seasons.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Managed budgeting and financial reporting for food and beverage department, identifying areas for cost savings without compromising on quality.
- Oversaw daily operations, ensuring compliance with health and safety regulations, and maintaining clean and welcoming environment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
No Degree -
Tuart Hill Senior High School
Tuart Hill, Perth, Western Australia1983
Skills
- good communication with staff, customers and clients
- Teamwork and Collaboration
- problem solving a situation
- lead by example
- motivating sales teams to always produce their best
The skills I have learned and
take most pride in are;
- Strong abilities in business operations
- Customer satisfaction
- Quality Assurance
- Work Planning and Prioritization
- Money Handling
- Anticipating Problems
Additional Information
My Attributes;
Diligent
reliable
self motivated
caring
fun
helpful
Personal Joys and Hobbies;
My growing family
My puppy dog
Photography
Pottery
Gardening
Great circle of friends
Timeline
Merchandise Supervisor
Andrew Kay Management Pty Ltd
02.2022 - 03.2024
Head of Front of House
Mockingbird Cafe
01.2020 - 02.2023
Volunteer Food and Beverage Manager
Somerset College
02.1995 - 04.2005
No Degree -
Tuart Hill Senior High School
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