Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Gallichan

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Overview

31
31
years of professional experience

Work History

Motel Manager

Great Eastern Motor Inn
03.2022 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Increased customer service ratings through personable service.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Prepared monthly resort audits for review.
  • Provided services efficiently and with high level of accuracy.
  • Developed and implemented marketing strategies to promote hotel services.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Negotiated with vendors to obtain favourable rates for goods and services while maintaining good working relationships.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Planned and executed marketing activities to improve property brand and increase revenue.

Customer Service

Garry Horne
11.2018 - 03.2022
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Supervised large teams with guidance, support and direction for high-quality customer care.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Led customer service projects to address and achieve key business objectives.
  • Managed customer service budgets for cost-effective staff and resource allocation.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

LisaKImages and Lisa's Great Dane Care

Self-employed
01.2013 - 03.2022
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Established and maintained relationships with key stakeholders.
  • Analyzed trends and data to inform decision-making and program development.
  • Maintain Client records.
  • Photography
  • Responsible for B & B, AirB&B, 10 Room Guest House, Farms, Gardens and pool care.
  • Work with clients, their children and pets.

Caretaker/Live-In Nanny

Kelly Johnston
01.2012 - 01.2013
  • Prepared meals and snacks for children based on dietary guidelines.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Engaged with children on age-appropriate level.
  • Assisted with light housekeeping duties as well as running errands.
  • Assisted children with homework assignments and special projects across different subjects.
  • Administered basic first-aid and medication in emergency situations.
  • Developed and implemented behaviour management strategies to minimize indiscipline and guide children in attaining positive behaviour.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Taught children basic life skills, manners and personal hygiene.
  • Encouraged children to be understanding and patient with others.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Animal Groomer

Aclipz Groomers
01.2003 - 01.2011
  • Monitored animals for behavioural problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Educated visitors and staff on proper animal care and handling.
  • Trained animals in behavioural compliance or other special routines or commands.
  • GST and BAS Lodgements.

Varies Jobs

Private And Government
01.1993 - 01.2003
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
  • Managed and maintained purchase orders and invoices.
  • Support to Management.
  • Court support to Magistrates and Judges.
  • Law/Court administration.
  • Support to mining Registrar and Inspector.
  • Function Management, planning and overseeing for up to 300 guests

Education

No Degree - Certificate IV in Hospitality

Canterbury Technical Institute
Brisbane, QLD
08.2022

No Degree - Responsible Management of Licensed Venues

ITS Bar Skills
Brisbane, QLD
06.2022

High School Diploma -

Hawera High
Hawera, NZ
11.1984

Skills

  • VIP Services
  • Reading Comprehension
  • Employee Performance Management System
  • Social Perceptiveness
  • Employee Development
  • Cash Handling
  • Staff Supervision
  • Employee Scheduling
  • Employee Performance Reviews
  • Guest Experiences
  • Strategic Planning
  • Hotel Reservations
  • Critical Thinking
  • Guest Accommodations
  • Office Streamlining
  • Telephone Etiquette
  • Social Media Networking
  • Accounts Payable and Accounts Receivable
  • Travel Coordination
  • Customer Experience Improvement
  • Safety Procedures
  • Complex Problem-Solving
  • Quality Assurance
  • Brand Management
  • Account Administration
  • Customer Inquiries
  • Reservation Management
  • Interpersonal Communications
  • Community Relations
  • Hotel Room Cleaning
  • Rooms Division
  • Disciplinary Action and Termination
  • Guest Complaint Resolution
  • Regulatory Compliance
  • Staff Training
  • Revenue Generation
  • Night Auditing
  • Front Office Staff
  • Office Meetings
  • Hotel Signage
  • Project Oversight
  • Operational Improvements
  • Maintenance Services
  • Health Code Requirements
  • Childcare Settings
  • Human Resources Department Processes
  • Detailed Meeting Minutes
  • Group Bookings
  • Mobile Devices
  • Security Protocols
  • Compliance Requirements
  • Event Planning and Assistance
  • Policies and Procedures
  • Customer Relationship Management
  • Cash Register Operations
  • Daily Logs
  • Food Service Operations
  • Mentoring

References

Suzanne Clark Nash

Lawyer, Sydney

Ph 0407 232 409


Patricia McCormack-Lee

Health Sector, Coes Creek

Ph 0405 145 683


Ann-Maree Gilby

Receptionist, Gympie

Ph 0458 445 955

Timeline

Motel Manager

Great Eastern Motor Inn
03.2022 - Current

Customer Service

Garry Horne
11.2018 - 03.2022

LisaKImages and Lisa's Great Dane Care

Self-employed
01.2013 - 03.2022

Caretaker/Live-In Nanny

Kelly Johnston
01.2012 - 01.2013

Animal Groomer

Aclipz Groomers
01.2003 - 01.2011

Varies Jobs

Private And Government
01.1993 - 01.2003

No Degree - Certificate IV in Hospitality

Canterbury Technical Institute

No Degree - Responsible Management of Licensed Venues

ITS Bar Skills

High School Diploma -

Hawera High

Similar Profiles

CREATE PROFILE
Lisa Gallichan