Summary
Overview
Work History
Education
Skills
Certification
references
Timeline
Generic

Lisa Gobbee

Cooloongup,Australia

Summary

Highly proactive manager with 30 plus years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Hungry Jack's
07.2003 - Current
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents
  • Actively participated in ongoing customer service programs to build sales and rapport in the community
  • Correctly calculated inventory and ordered appropriate supplies
  • Led and directed team members on effective methods, operations and procedures
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
  • Oversaw rostering of staff personnel to maintain adequate staffing and minimize overtime
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
  • Generated financial statements and facilitated account closing procedures each day
  • Prepared and presented clear and concise financial reports and documentation of outlets takings and banking to manager
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.

Supervisor

McDonald's
09.1995 - 01.1999
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Assisted numerous customers in an average shift by answering questions, responding to inquiries and handling requests by phone
  • Maintained cleanliness and presentation of work space and production floor
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Maintained composure and work quality while under stress
  • Organized, arranged, and re-stocked service stations
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Maintained high standards of cleanliness and sanitation

Restaurant Hostess

Sizzler
03.1995 - 09.1995
  • Maintained food safety standards at all times
  • Prepared batches of food according to standard recipes
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlists for busy times, ensuring efficient seating of guests.
  • Responded to customer requests via telephone and email
  • Stocked and maintained cleanliness of stations
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Quickly set up and cleared tables and stocked all service stations
  • Ensured that food was served to guests at the proper temperature.

Assistant Manager

Chit Chat coffee shop
09.1991 - 03.1995
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Interacted with customers as they entered the store to determine what their needs were
  • Handled scheduling duties to ensure that the restaurant was properly staffed at all times
  • Managed multiple priorities in a fast-paced environment
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Followed merchandising guidelines to present visually appealing displays
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Stocked and replenished merchandise according to store merchandising layouts
  • Communicated clear expectations and goals to each team member
  • Responded to customer questions and requests in a prompt and efficient manner
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register
  • Assigned work to team members based on company needs, personal strengths and job knowledge
  • Worked with the management team to implement the proper division of responsibilities.

Childcare Assistant

Sunshine Daycare
02.1990 - 09.1991
  • Enhanced children''s social skills by organizing group activities and fostering positive interactions.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Implemented creative learning strategies to engage children and promote their intellectual growth.
  • Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.

Education

High School Diploma -

Northam Senior High School

High School Diploma -

Mandurah Senior School

Diploma of Business - Accounting And Book Keeping

South Metropolitan TAFE Rockingham Campus

Skills

  • Food service
  • Staff scheduling
  • Results-oriented
  • Business operations expertise
  • Natural leader
  • Passion for customer satisfaction
  • Point of Sale system operation
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Dynamic, friendly hostess
  • Record Profit maker

Certification

  • OSHA certification: Food Handling
  • Basic management training course
  • Level 1 Fire warden and Extinguisher Course
  • Cert 4 Retail and business
  • Chubb fire warden course
  • Immediate Management Training Course
  • First Aid

references

Gina Feast - Galati Group - 0412 418 331

Kym Wayne - Hungry Jacks - 0411 101 384

Joyce Griffins - Australia Post - 0408 921 736

Maxine Glover - Accountant - 0419 854 882

Susan Martin Sayer - Justice of the peace - 0451 661 055


Timeline

Restaurant Manager

Hungry Jack's
07.2003 - Current

Supervisor

McDonald's
09.1995 - 01.1999

Restaurant Hostess

Sizzler
03.1995 - 09.1995

Assistant Manager

Chit Chat coffee shop
09.1991 - 03.1995

Childcare Assistant

Sunshine Daycare
02.1990 - 09.1991

High School Diploma -

Northam Senior High School

High School Diploma -

Mandurah Senior School

Diploma of Business - Accounting And Book Keeping

South Metropolitan TAFE Rockingham Campus

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Lisa Gobbee