Lisa Goodwin
Melbourne,VIC
Summary
Customer-orientated Supervisor and lead driver confident in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
34
34
years of professional experience
Work History
On Road Supervisor
Kinetic Group Services Pty Ltd
North Melbourne, VIC
08.2022 - Current
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Risk assessments
- reporting and working with third parties to ensure the maintenance and work environment are kept free of risks of damage to staff and buses.
- Active involvement in company projects including Warburton, FIFAWWC and other exciting ventures.
- Driver audits and assessments
- First responder to incidents, accidents and emergencies
- Reporting and working with third parties to ensure the maintenance and work environment are kept free of risks of damage to staff and buses
- Current Senior First Aid Certificate and other relevant training
- Continuous Self improvement and motivated to see goals to completion
Driver/ Supervisor/ Operations
Skybus
Tullamarine, VIC
08.2013 - 08.2022
- Investigated collisions and passenger injuries, documenting incidents in reports.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Maintained a very high KPI under very busy and always changing environment.
- Effective and professional communication with drivers, management and stakeholders.
- 2 years night shift operations
- Safe and clear heavy vehicle driving record.
- Team player and driver advocate
- Privacy and confidentiality at all times
- Customer service focused
- Incident reporting and vehicle maintenance
- Advocate of driver and team morale
- Effective two-way and microphone use
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assessed company operations for compliance with safety standards.
Bus Driver
Ventura
North Fitzroy, VIC
06.2007 - 02.2013
- Followed schedules and routes to maintain timely arrivals and departures.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Provided route, schedule and fare information to passengers.
- Helped elderly and disabled passengers board and exit bus.
- Learned and followed school transportation procedures.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
Nurse Assistant
Various
, VIC/SA
04.1992 - 01.2007
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted over 8 residents with daily needs, personal hygiene, dressing and facility transfers.
- High level of OHS, back care and manual handling.
- Wholistic approach to all ADL's.
- Communication and teamwork.
- Regular updates to skills and certificates
Education
Certificate 3 Aged Care - Nursing
TAFE
SA09.2002
High School Diploma -
Parks Communicaty Education Cetre
Adelaide SA12.1991
Skills
- Clean Driving Record
- Incident Reporting
- Strong Safety History
- Verbal and Written Communication
- Team Player
- Time management
- Work Planning and Prioritization
- Mentoring and training
- Strong Problem Solver
- Documentation and Reporting
- Attention to Detail
- Customer Support
- Positive Attitude
- Policy and Procedure Adherence
- Professional and Mature
- Report Writing
- Information Confidentiality
- Friendly
Accomplishments
- Winner of Melbourne Airport Excellence Award in Transport 2019.
- Nominated for Melbourne Airport Excellence Award in Transport 2018
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Improved delivery of Long Term Carpark by ensuring 100% KPI's were met, realizing overall increase in customer satisfaction and continuous team building.
Referees
- Daniel Loughnan Skybus 0477377600
- Alison Davis 0421385484
Timeline
On Road Supervisor
Kinetic Group Services Pty Ltd
08.2022 - Current
Driver/ Supervisor/ Operations
Skybus
08.2013 - 08.2022
Bus Driver
Ventura
06.2007 - 02.2013
Nurse Assistant
Various
04.1992 - 01.2007
Certificate 3 Aged Care - Nursing
TAFE
High School Diploma -
Parks Communicaty Education Cetre