Lisa Granado
4551,QLD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Hotel Front Desk Receptionist
The Mirage Resort
Alexandra Headland, Qld
09.2023 - Current
- Ensured that guests received prompt, courteous attention throughout their stay.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Monitored customer feedback surveys and took appropriate action based on results.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Oversaw reservations received from direct calls and provided room availability information.
- Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Assisted guests at check-in, providing information on various services within hotel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Head of Housekeeping Services
Pandanus Mooloolaba
Sunshine Coast, Qld
06.2015 - 05.2022
Sales Assistant
Gotta Go Camping Caloundra
Sunshine Coast , Qld
07.2006 - 11.2013
Skills
- Front Desk Management
- Customer Assistance And Interaction
- Check-Ins And Check-Outs
- Meticulous And Organized
- Telephone Skills
- Recordkeeping And Bookkeeping
- Professional And Polished Presentation
- Reservations Management
References
References available upon request.
Timeline
Hotel Front Desk Receptionist
The Mirage Resort
09.2023 - Current
Head of Housekeeping Services
Pandanus Mooloolaba
06.2015 - 05.2022
Sales Assistant
Gotta Go Camping Caloundra
07.2006 - 11.2013
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