Lisa Guglielmi
Noosa,QLD
Summary
Professional Summary
I am a dedicated, versatile and ambitious Admin/Accounts and Customer Service Specialist, offering excellent interpersonal communication, relationship management, and customer service skills. With extensive administration/customer service experience and excellent attention to detail, I am committed to hard work and can work in high pressure environments. With a strong work ethic and the ability to learn and adapt quickly. My experience and capabilities will ensure that I am a successful and productive member of your team.
I am seeking a fulltime position, where I can not only contribute my knowledge, skills and experience but am excited to acquire new skills along the way.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Property Manager/Receptionist/Sales Support Specialist
Lydia Kirn Real Estate
03.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Held Opens for Inspection
- Created Agency Agreements for Landlords and Vendors
- Created Tenancy Agreements
- Support Principal in day to day operations
Administration Assistant
Cabramatta Golf Club
08.2022 - 02.2023
- Manage and perform all administrative tasks and client services as follows:
- Daily banking
- Safe balancing
- Reconcile accounts
- Payables and receivables
- Golf memberships
- Payroll
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Administration Manager
Camden RSL
02.2019 - 10.2021
- Manage and perform all administrative tasks and customer service as follows:
- Meet and greet members and visitors and assist with sign in and memberships.
- Creation and entering of invoices for payment.
- Accounts receivable and payable.
- Reconcilliation of accounts.
- Personal Assistant to General Manager.
- Collaborate with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Staff Recruitment.
- Verified salaried and hourly employee time cards to prepare accurate weekly payroll.
- Completed weekly payroll for 17 employees.
- Club Membership Database Management.
- Workers Compensation Claims.
- Liaise with company suppliers.
- Restructured current and outdated systems to improve efficiency in operations.
- Keep accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Interacted with visitors, members and by phone, email or in-person to provide information.
- Preparation of documents for Annual Audit.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
New Home Sales Consultant
Everyday Homes
05.2018 - 02.2019
- Communicated with clients to understand property needs and preferences.
- Developed and maintained relationships with clients, through walk in and telephone enquiries and cold calling.
- Followed up with prospective buyers regarding incentives from the builder and new developments in the surrounding area.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Manage Database.
- Generated leads for sales through cold calls and referrals.
Home Advisor
Masterton Homes
05.2017 - 05.2018
- Acted as the first point of contact to greet and welcome customers in a friendly, courteous manner.
- Provide exceptional customer service by seeking out clients requirements and then qualifying them to the next stage
- Responsible for creating and updating marketing brochures for Home and Land Department and distribution to Sales Team.
- Liaised with real estate agents and developers to acquire blocks of land to package up to offer clients more choice.
- Entered details such as payments, client and purchasing information into the computer system.
- Administration support to Sales Team and Management.
- Produced weekly reports and documents for management.
Sales And Property Management Administrator
Response Real Estate
09.2015 - Current
- Acted as the first point of contact to greet and welcome customers in a friendly, courteous and professional manner.
- Cultivated and deepened relationships with customers by providing exceptional service.
- Managed daily payment processing in Console and produced weekly and monthly financial reports for Principal.
- Managed all transactions and tasks regarding petty cash and purchase orders.
- Created and managed all marketing material.
- Created and distributed weekly reports to vendors regarding enquiries on their property.
- Taking clients through to contract signing.
- Contract Exchanges and Settlements.
- Managed digital databases and physical file systems.
- Sales and Property Management Support.
- Ordered all office supplies including ink cartridges, toner and paper.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Supported timely and accurate administrative task completion.
Administration Officer
Nelmeer Hoteliers
03.2003 - 09.2013
- Reception - Answering telephone calls in a prompt and professional manner.
- Completed timely payroll processing for 130 employees.
- Entered purchase orders, invoices and payments into company accounting system.
- Executed payments to vendor accounts.
- Processing and following through all Workers Compensation claims.
- Provided extensive clerical and administrative support to department staff.
- Managed all documentation pertaining tp traineeships throughout the group.
- Checking 10 hotels weekly petty cash expenditure.
- Checking 10 hotels weekly takings.
Education
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Ashcroft High School
Ashcroft, NSWSkills
- Excellent communication and interpersonal skills, complementing the capacity to build working relationships across social, cultural and professional boundaries
- Outstanding organizational and time management skills, able to juggle competing priorities, while working under pressure and meeting demanding deadlines
- A willing, cooperative and supportive team member, capable of working independently as well as hands on enthusiastic team participation
- Strong problem solving ability, able to provide practical solutions and take initiative
- Ability to make people feel comfortable, listen and provide effective, appropriate assistance when required
- Computer Proficiency in the following:
- Microsoft Word, Excel and Outlook
- Console, Framework, I Design, MYOB and Rosterlive
- A fast learner, willing to take on further training for further development
- Overall a dedicated, adaptable and focused professional, with a commitment to achieving high quality work standards at all times and providing exceptional client service
Certification
- Real Estate Certificate of Registration
- Responsible Service of Alcohol
- Responsible Conduct of Gambling
- Statement of Attainment Outstanding Customer Service
Timeline
Property Manager/Receptionist/Sales Support Specialist
Lydia Kirn Real Estate
03.2023 - Current
Administration Assistant
Cabramatta Golf Club
08.2022 - 02.2023
Administration Manager
Camden RSL
02.2019 - 10.2021
New Home Sales Consultant
Everyday Homes
05.2018 - 02.2019
Home Advisor
Masterton Homes
05.2017 - 05.2018
Sales And Property Management Administrator
Response Real Estate
09.2015 - Current
Administration Officer
Nelmeer Hoteliers
03.2003 - 09.2013
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Ashcroft High School
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