Lisa Gurry
Kennington,VIC
Summary
Professional and experienced sales professional prepared for this role. Strong focus on team collaboration and achieving results. Known for flexibility, reliability, and effective communication. Skills include customer service, inventory management, and sales techniques. Employers value problem-solving abilities and positive attitude.
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
33
33
years of professional experience
Work History
Disability Support Worker
JNB Services
07.2020 - 01.2022
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Sales Assistant
River Australia
06.2018 - 03.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Disability Support Worker
Care Choice
05.2018 - 01.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Family Support Worker Level 4.2
FSS
05.2012 - 02.2017
- Prepare case management plans and provide case management services and support clients in meeting case management plan goals
- Participate in all aspects of family support in line with Case Management Plans: client assessment, support and referral
- Attention to the underlying issues impacting upon families
- Attention to strengthening of parenting skills
- Development of appropriate support networks
- Participate in Case Conference with Recognised entity staff and other relevant Child Protection Units, as required
- Conduct client interviews and provide in-depth assessments of clients’ personal, social and environmental circumstances
- Prepare case management plans and provide case management services and support clients in meeting case management plan goals
- Assist parents to develop practical skills and rebuild their confidence and self-esteem in caring for their children
- Assist parents to access resources to meet their basic needs
- Link children and families to specialist services through referral and, where necessary brokerage including facilitating access to primary health care services such as child and adult health checks
- Provide counselling and support to address past and present trauma (child and parent)
- Provide counselling and support to develop family relationships
- Facilitate family learning by demonstrating and teaching life and parenting skills to family members
- Promote child development and learning
- Assist families to develop social and community networks
- Support children and families in developing their cultural identity and connections
- Coordinate family reunification support processes
- Participate with the Department of Communities (Child Safety Services) in making significant decisions regarding Departmental decisions impacting upon client families e.g
- Family Group Meetings, Case Planning Review Meetings, and Stakeholder Meetings etc
- Engage the community to raise awareness of best practice in child safety and child development and family and community capacity building
- Delivery of community promotions and education programs as required
- Provide the Program Manager and/or Senior Practitioner with all relevant data and information regarding service delivery as required and / or directed
- Maintain accurate and complete client records in accordance with the case management guidelines
- Ensure secure management of all program files and compliance with applicable privacy legislation and policies
- Monthly activity and evaluation reports compiled as required
- Participate in the performance review process
- Contribute to effective team performance and the development and supervision of Family Support workers L3
- Attend relevant training such as workshops case management
- Maintain professional competencies; including sound and current knowledge and understanding of the Child Protection Act 1999 and all other related legislative and regulatory requirements for the provision of child safety services
- Perform work in accordance with organisational policy, process control plans and work instructions
- Contribute to continuous quality improvement, eg identify improvement to policy, work instruction, or the work environment
- Follow all safety procedures and contribute to a safe work environment
- Comply with all legal, ethical, confidentiality and regulatory requirements
- Ensure effective case liaison with Department and designated staff of Child Safety Service Centres
- Work to foster productive working relationships with relevant state government departments, social work organisations and communities
- Develop links with relevant organisations to promote effective working relationships and assist with a coordinated response to client issues in the community
- Foster effective relationships between all TATSICHS Work teams and staff
Assistant Manager
Rivers Australia
07.2006 - 10.2011
- Liaise with customers on site email and telephone
- Resolved problems associated with customer service
- Organised stock
- Organised team members
- Responsible for banking
- Prepared spread sheets for daily figures
- Balancing registers
- Prepare store for stock take
- Prepare paperwork for stock take
- Perform stock take duties
- Liaise with other managers, area managers and CEO’s
- Set store up for change of season and promotions
- Responsible for promotions
- Responsible for training team members
- Conducting employment interviews
Treasurer
Kennington Pre-School
12.2004 - 11.2005
Sales and Administration
McCoys / Gillies
01.2002 - 06.2004
- Liaise with customers to finalise daily orders
- Resolved problems associated with customer orders
- Organisation of Gillies filing system
- Customer Invoicing
- Preparation and communication of daily production quantities required
Party Plan Consultant
Essential Additions
11.1998 - 11.1999
- Prepared and Organised product presentations
- Liaise with customers to promote products and upcoming events
- Responsible for maintaining financial records
- Preparation of daily banking
Front End Manager / Weekend Assistant Manager
Morgan’s Tuckerbag Supermarket
02.1995 - 05.1998
- Taking customer orders for home delivery
- Preparation of orders and packing
- Stocktaking
- Staff training
- Operation of cash registers
- Balancing of registers
- Preparing weekend financial records and banking
- Organising staff roster
- Customer service
Receptionist
Free Legal Service
01.1995 - 12.1995
Customer Services Officer
Manchester Unity Health Insurance
02.1990 - 12.1990
- Liaise with customers and branch managers
- Resolving claim disputes
- Processed applications for new customers
- Data entry
Government Contractor
Community Services & Health
04.1989 - 02.1990
- Liaise with head nurses and doctors
- Data entry
- Answering telephone
- General office duties
Education
Year 11 -
Bendigo Senior Secondary College
Certificate 4 -
Community Services
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Disability awareness
- Documentation and reporting
- Client confidentiality
- Incident reports
- Mobility support
- Health and safety
- Family communication
- Emotional support
- Transportation assistance
- Cash handling
- Goal oriented
- Stock management
- Point of sale operation
- Task prioritization
- Team collaboration
- Customer relationship management
- Customer service
- Strong communication and interpersonal skills
- Reliable and responsible
- Honest and dependable
- Multitasking
- Team leadership
Personal Information
Date of Birth: 07/05/67
Volunteer Experience
- Treasurer, Kennington Pre-School, Kennington, 12/01/04, 11/30/05
- Receptionist, Free Legal Service, Werribee, 01/01/95, 12/1/1996
- Food collection and distdistribution Food Bank Townsville, 2011,2012.
References
Chris Boardman, CEO, JNB Services 0419567618.
Lynn Boardman, JNB Services, 0419155276.
Telephone
(03) 54421838, 0418592595
Timeline
Disability Support Worker
JNB Services
07.2020 - 01.2022
Sales Assistant
River Australia
06.2018 - 03.2020
Disability Support Worker
Care Choice
05.2018 - 01.2020
Family Support Worker Level 4.2
FSS
05.2012 - 02.2017
Assistant Manager
Rivers Australia
07.2006 - 10.2011
Treasurer
Kennington Pre-School
12.2004 - 11.2005
Sales and Administration
McCoys / Gillies
01.2002 - 06.2004
Party Plan Consultant
Essential Additions
11.1998 - 11.1999
Front End Manager / Weekend Assistant Manager
Morgan’s Tuckerbag Supermarket
02.1995 - 05.1998
Receptionist
Free Legal Service
01.1995 - 12.1995
Customer Services Officer
Manchester Unity Health Insurance
02.1990 - 12.1990
Government Contractor
Community Services & Health
04.1989 - 02.1990
Certificate 4 -
Community Services
Year 11 -
Bendigo Senior Secondary College
Similar Profiles
Christain HershmanChristain Hershman
Equipment Operator at JNB ServicesEquipment Operator at JNB Services
Sergio RamirezSergio Ramirez
Direct Marketing Sales Representative at JNB CONSULTANTSDirect Marketing Sales Representative at JNB CONSULTANTS
Adam BloodAdam Blood
Owner at JNB InvestmentsOwner at JNB Investments