Lisa Hadwiger
Banksia Grove,WA, Australia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nursery Hand
Innate Nursery
Bullsbrook, WA
01.2022 - Current
- Contributed to sales growth by creating visually appealing plant displays for customers.
- Enhanced nursery cleanliness by maintaining a well-organized working environment.
- Improved plant growth by implementing optimal watering and fertilization techniques.
- Assisted in the propagation of plants through various methods, including seed sowing, cutting, and grafting.
- Boosted plant health with proper pruning and trimming methods.
- Collaborated with other staff members to plan and execute seasonal planting schedules for maximum productivity.
Barmaid
Brotzeit
Joondalup
01.2021 - 10.2022
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Streamlined drink preparation processes for faster service during peak hours.
- Verified identification before serving customers to comply with state law.
- Enhanced customer experience by providing friendly and attentive service during busy shifts.
- Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
- Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
- Maintained accurate cash drawer of $Amount per shift.
- Supported fellow bar staff in completing closing duties each night quickly without sacrificing cleanliness or safety standards.
- Enhanced guest experiences by creating visually appealing, well-balanced cocktails using fresh ingredients.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared hot coffee and tea according to customer requests.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Escorted customers to seats based on hostess recommendations and completed drink orders.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared garnishes by evenly slicing and pitting fruits.
Front of House Supervisor
Soul Coffee And Tapas Lounge
Wanneroo, WA
01.2020 - 03.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Performed cash handling activities and secured nightly bank deposits.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Created new recipes, outlined steps, and training staff on correct preparation.
Education
Completed Yr 10 -
Craigie Senior High School
Craigie, WA12.1999
Skills
- Greenhouse Maintenance
- Horticultural Equipment
- First Aid Training
- Climate Adaptation
- Garden center knowledge
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Critical Thinking
- Clear Communication
- Decision-Making
- Customer Support
- Flexible Schedule
- Planting and Cultivation
- Order Filling
- Staff Supervision
- Seed planting
- Food Products Handling and Storage
- Customer Assistance
- Plant identification
- Team Player
- Cash Handling
- Opening and closing duties
- Friendly and outgoing
- Cleanliness
- Exceptional customer service
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Safe Food Handling Practices
- POS Systems
- Food Preparation
- Menu Memorization
- Hospitality service expertise
- POS System Operation
- Coffee machinery
- Professional Demeanor
- Inventory Management
- New Hire Training
- Drink customization
- Espresso preparation
- Up-selling
- Food Running
- Ordering Procedures
- Product displays
- Cooking
- Smoothie making
- Table setting knowledge
- Sandwich preparation
- Graphic Design
- Reliable and Dependable
- Problem-Solving
- Cleaning and sanitizing
- Food Serving and Preparation
- Supply Restocking
- Front of House Operations
Certification
RSA
RGS
SENIOR FIRST AID
Timeline
Nursery Hand
Innate Nursery
01.2022 - Current
Barmaid
Brotzeit
01.2021 - 10.2022
Front of House Supervisor
Soul Coffee And Tapas Lounge
01.2020 - 03.2022
Completed Yr 10 -
Craigie Senior High School