Lisa Hickman
Summary
Tertiary qualified natural leader with a proven track record of achievement successfully and safely completing projects. Result-driven with significant experience in administration roles, providing a quality level of customer service and satisfaction. A strong problem solving mind and a drive for continuous improvement providing solutions for every situation.
Overview
19
19
years of professional experience
Work History
AHS Administration & Compliance Coordinator
Hitachi Construction Machinery (Australia) Pty Ltd
09.2019 - Current
- Manage general administration tasks
- Arrange and manage all team members site access and competency compliance
- Co-ordinate NSW Order 43 Medical and Site Induction bookings for all team members
- Manage employee profiles in Pegasus
- Compilation and auditing of completed commissioning
documentation - Prepare all required documentation prior to software upgrades to ensure efficient completeness of records
- Identified gaps in existing compliance processes and recommended updates.
- Develop accurate reports that summarise the
commissioning documentation - Compile and maintain plant safety files
- Recording and tracking of all system changes,
maintenance, calibration, repairs and validations relating to the AHS system and project - Sort and maintain document registers
- Assist with WHS requirements
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Bookkeeper
Robert Mason Cleaning Service
01.2017 - Current
- Invoicing - Payable and Receivable
- Manage banking and account transfers and payments
- Update and ensure all safety accreditations and inductions
- Prepare business and tax reports
- Prepare and communicate tenders and contracts with clients.
Parts Administrator
Hitachi Construction Machinery (Australia) Pty Ltd
02.2019 - 09.2019
- Process internal and external parts orders in a timely manner
- Interpret parts and produce suggested parts sales lists
- Track all stock and sales orders to ensure timely delivery
- Manage open sales orders and warehouse picking schedule
- Compile daily and monthly documentation and reports for management
- Develop and maintain structured filing and document systems
- Communicate with all departments to provide a premium service and adapt to ever changing site requirements and procedures
- Forecast and manage all inventory levels monthly and report to management
- Carry out safety interactions (SWATS)
- General reception and administration tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Administered returns processing efficiently while adhering to company guidelines.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
Customer Service Assistant
Gunnedah Golf Club
01.2009 - 02.2020
- General bar work including responsible service of alcohol
- Gambling service and machine management
- Developed strong relationships with customers, establishing trust and loyalty through attentive service
- Open and close procedures to ensure property security
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Recruited and trained new bartenders to help maintain talented team
Barista & Assistant Manager
Kinfolk Cafe
01.2017 - 01.2019
- Operated espresso machines and commercial coffee brewers to create beverages
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Used POS system to accurately enter orders and process payments
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Cleaned counters, machines, utensils, and seating areas daily
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
Recruitment Coordinator
Workpac Group
01.2012 - 01.2017
- General reception and administration tasks
- Sourcing and screening of candidates for placements
- Conducting interviews and ensuring position compatibility.
- Compile market reports and liaise with customers
- Induction and medical processing and management
- Commencement of employment documentation
- Conduct safety reports on workplace and employees
- Build client and employee relationships to assist in management and placement growth
- Compile daily and monthly documentation and reports for management
- Develop and maintain structured filing and document systems
- Carry out safety observations
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
Dispensary Assistant
Hagley/Osmond Pharmacy Gunnedah
01.2005 - 01.2012
- Answered questions regarding medication instructions and usage.
- Demonstrated flexibility in adapting to changing store policies or procedures as needed.
- Greeted customers at counter and provided excellent customer service.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Adhered to strict compliance guidelines while processing sales transactions, verifying customer identification, and documenting necessary information.
- Assisted in training new employees on store protocols, POS system usage, product knowledge, and other essential tasks.
Education
Statement of Attainment - Executive Assistant And Organisational Skills
TAFE NSW
03.2022
Responsible Conduct of Gambling -
Gunnedah Community College
01.2018
Responsible Service of Alcohol -
Gunnedah Community College
01.2018
Statement of Attainment - Safe Food Handling
FOOD SAFETY F1RST
01.2018
Drug and alcohol Testing -
01.2015
Certificate 4 in Pharmaceutical Dispensary -
Pharmacy Guild of Australia
01.2010
Certificate 2 Pharmacy Assistant -
Pharmacy Guild of Australia
01.2006
High School Diploma -
Gunnedah High School
Gunnedah, NSW12.2005
Skills
- Provide leadership for the safe delivery of project outcomes
- WHS compliance and management
- Advanced skillset with PC and Microsoft Office programs
- Schedule projects into a productive line to increase output
- Document Control
- Implement strategies to increase customer satisfaction
- High level problem solving and outcome skills
- Liaise and coordinate with clients at all levels and relevant departments
Professional Referees
- VICKI MARTIN, AHS TCoE Facility Manager of Hitachi Construction Machinery (Australia) Pty Ltd
Mobile: 0447 424 627, Email vicki.martin@hcm-mining.com
- BRENDON WARD , Superintendent – Mine Systems & Control of Maules Creek Whitehaven Coal Ltd
Mobile: 0429 921 759 , Email: BWard@whitehavencoal.com.au
- KIRSTY BURLEY, Personal Reference
Mobile: 0418675097, Email: Kirstybendall@hotmail.com
Timeline
AHS Administration & Compliance Coordinator
Hitachi Construction Machinery (Australia) Pty Ltd
09.2019 - Current
Parts Administrator
Hitachi Construction Machinery (Australia) Pty Ltd
02.2019 - 09.2019
Bookkeeper
Robert Mason Cleaning Service
01.2017 - Current
Barista & Assistant Manager
Kinfolk Cafe
01.2017 - 01.2019
Recruitment Coordinator
Workpac Group
01.2012 - 01.2017
Customer Service Assistant
Gunnedah Golf Club
01.2009 - 02.2020
Dispensary Assistant
Hagley/Osmond Pharmacy Gunnedah
01.2005 - 01.2012
Statement of Attainment - Executive Assistant And Organisational Skills
TAFE NSW
Responsible Conduct of Gambling -
Gunnedah Community College
Responsible Service of Alcohol -
Gunnedah Community College
Statement of Attainment - Safe Food Handling
FOOD SAFETY F1RST
Drug and alcohol Testing -
Certificate 4 in Pharmaceutical Dispensary -
Pharmacy Guild of Australia
Certificate 2 Pharmacy Assistant -
Pharmacy Guild of Australia
High School Diploma -
Gunnedah High School
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