Lisa Holden
Safety Beach,VIC
Summary
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at managing patient services, providing reports, regular feedback and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling multiple situations.
Overview
19
19
years of professional experience
Work History
Clinical Coordinator
Peninsula Health
02.2005 - Current
- Improved patient outcomes by developing and implementing comprehensive clinical programs and initiatives.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Facilitated the integration of new technologies into clinical workflows to improve patient care quality and efficiency.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
- Identified areas of opportunity for process improvements, leading efforts to implement changes where possible
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Acting Elective Surgery Access Manager
Peninsula Health
01.2017 - 12.2018
- Covered leave as needed and stepped up when required by management
- Improved access management efficiency by streamlining authentication processes and implementing single sign-on solutions.
- Enhanced security protocols for sensitive data by conducting regular audits and enforcing strict access controls.
- Reduced unauthorized access incidents with the implementation of multi-factor authentication systems.
- Collaborated with IT teams to design, develop, and implement access control solutions tailored to organizational needs.
- Ensured compliance with industry regulations by regularly updating and documenting access management policies.
- Streamlined user provisioning processes, reducing time spent on granting or revoking access privileges.
- Worked closely with stakeholders to define role-based access controls that aligned with business objectives and needs.
- Partnered with HR during employee onboarding processes to ensure smooth integration into company-wide access management systems upon hire date completion.
- Effectively managed relationships with third-party vendors, ensuring that their access to company resources was appropriately limited and monitored in accordance with security best practices.
- Supported incident response teams during breach investigations by providing critical information on user access history and potential vulnerabilities within the organization''s access management infrastructure.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Assistant Nurse Manager
Peninsula Health
08.2012 - 03.2014
- Increased patient satisfaction by implementing individualized care plans and coordinating with interdisciplinary teams.
- Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.
- Enhanced staff competency by developing and delivering targeted training programs, resulting in improved patient outcomes.
- Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
- Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
- Developed protocols to optimize discharge planning process, expediting transitions of care while ensuring proper follow-up arrangements were in place.
Nurse
Peninsula Health
02.2005 - 08.2012
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
Education
Bachelor of Arts - Nursing
Monash University
Frankston, VIC12.2004
Skills
- Process Improvements
- Progress Monitoring
- Multidisciplinary Team Collaboration
- Time Management
- Decision-Making
- Clinical Quality Improvement
- Organizational Skills
- Problem Solving
- Resource Allocation
Timeline
Acting Elective Surgery Access Manager
Peninsula Health
01.2017 - 12.2018
Assistant Nurse Manager
Peninsula Health
08.2012 - 03.2014
Clinical Coordinator
Peninsula Health
02.2005 - Current
Nurse
Peninsula Health
02.2005 - 08.2012
Bachelor of Arts - Nursing
Monash University
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