Lisa Jackson
Thornleigh
Summary
Versatile and dynamic, with a proven track record at Bupa, I excel in practice management and fostering team collaboration. Demonstrated ability to enhance workflow efficiency and patient satisfaction, alongside adeptness in budget oversight and staff development. My leadership has significantly improved operational effectiveness, embodying continuous improvement and empathy in professional settings.
Overview
16
16
years of professional experience
Work History
Practice Manager
Bupa
01.2013 - 02.2025
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Created and implemented organizational policies and procedures.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
Hair Dresser
Nicole Hudson
04.2009 - 02.2012
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Education
Certificate III - Hairdressing
TAFE NSW
NSW01.2012
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Employee performance
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Supplies ordering
- Marketing
- Continuous improvement
- Workflow efficiency
Timeline
Practice Manager
Bupa
01.2013 - 02.2025
Hair Dresser
Nicole Hudson
04.2009 - 02.2012
Certificate III - Hairdressing
TAFE NSW
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