Lisa Janke
Wyoming,NSW
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency.
Dedicated to providing highest level of service to customers with strong problem-solving skills while accomplishing strong and trustworthy relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
The Robertson Hotel
09.2022 - 04.2023
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Consulted with customers to determine objectives and requirements for events.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Resolved customer complaints involving food or beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Managed event logistics and operations.
- Developed post-event reports to determine effectiveness of each event.
- Coordinated schedules and timelines for events.
- Reference Monica Aleksander 0411558844
Professional Horse Trainer
Self-employed
04.2016 - 11.2023
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
- Tracked metrics such as overall health, behaviour, and diet to isolate and address concerns.
- Instructed and supervised volunteers and staff on proper animal handling procedures.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
- Collaborated with veterinarians, animal caretakers and other animal experts on how best to train animals.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
Food and Beverage Manager
Gasthof Am Roemer
04.2008 - 08.2013
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Resolved customer complaints involving food or beverage quality and service.
Food Service Supervisor
Baeckerei Hampe
03.2011 - 08.2013
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Increased sales of daily specials by effectively communicating options and recommendations to guests.
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
- Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Food and Beverage Attendant
Ice Cafe Bambi
02.2005 - 09.2010
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for customers.
Event Coordinator
The Robertson Hotel
12.2022 - 04.2023
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Conducted post-event analysis, identifying areas of improvement for future events.
Education
Landgestuet Warendorf
04.2016
Bachelor of Science - Chemistry
Universitaet Siegen
Siegen03.2013
Skills
- CRM Management
- Guest Satisfaction
- Customer Engagement
- Operational Efficiency
- Complex Problem-Solving
- Guided Tours
- Staffing and Sales Reporting
- Investigating Complaints
Languages
English
Full Professional
German
Native or Bilingual
Additional Information
Proficiency and knowledge with tools as 'aisle planner' , 'time tree' and 'deputy'.
Contacts of references can be provided.
Certification
RSA
First Aid certificate
Timeline
Event Coordinator
The Robertson Hotel
12.2022 - 04.2023
Food and Beverage Manager
The Robertson Hotel
09.2022 - 04.2023
Professional Horse Trainer
Self-employed
04.2016 - 11.2023
Food Service Supervisor
Baeckerei Hampe
03.2011 - 08.2013
Food and Beverage Manager
Gasthof Am Roemer
04.2008 - 08.2013
Food and Beverage Attendant
Ice Cafe Bambi
02.2005 - 09.2010
Landgestuet Warendorf
Bachelor of Science - Chemistry
Universitaet Siegen
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