Bright and compassionate individual with a talent for effective communication. Strong values encompassing respect for diverse beliefs and cultures. Adept at sharing knowledge and assisting others in achieving their goals and overcoming challenges. Immensely satisfied by making a positive impact in the lives of those I interact with. Genuine passion for helping others and dedicated to making a difference.
Hi, I’m
LISA-JAYNE FARLEY
Brookdale,WA
Summary
Overview
22
years of professional experience
Work History
Armadale Physiotherapy
Receptionist
12.2023 - 02.2025
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Department for child protection and Family Support
Family Resource Employee
03.2008 - 02.2020
Job overview
- As a FRE I transport and supervised children in care of the Department
- I transported children to supervised visits with myself and family at different locations such as the department office, family homes, out amongst the public, also correctional facilities and Hospitals
- During the visits I would supervise the interaction between the child and parents or family members
- Submit a report to the case manager
- This report was then used to help make the best decisions for the child's welfare
- The reports were used in Family and children's court to gain orders for the Child / Children
- In some cases I gave evidence to support my report and what I witnessed during contact
- Deal with clients who were affected by drugs and Alcohol also mental health
- Deal with aggressive behavior from parents during contact visits
- Cancel contact visits if I felt the visit was not going well and not in the best interest of the child/ children, meaning it was not safe for the child or myself
Dale cottages
Age care assistant
05.2006 - 03.2008
Job overview
- Company Overview: Community nursing and age care of Elderly persons in their own homes
- Bathing clients and help them dress
- Cooking meals or heating up meals
- Dressings / wound care
- Administered medication
- Written report on clients care and health including any new medical conditions they are experiencing or addressing any concerns they may have
- Take clients to shopping centre and medical appointments
- Respite care for clients that live with relatives
- Community nursing and age care of Elderly persons in their own homes
Murdoch hospital
PCA
06.2003 - 05.2006
Job overview
- Assisted nursing staff with daily medical operations.
- Bathing
- Cleaning of rooms, bathrooms on wards and Theater and birthing suites on maternity ward
- Meal delivery
- Written Patient report for next shift
- Respite for patients not to be left alone due to mental illness or medical condition
Education
NEIS learningFremantle, WA
Cert 3 from Business
11.2020
University Overview
J Five learningEast Perth, WA
Cert 3 from age care PCA / assistant in nursing
05.2003
University Overview
Armadale tafeArmadale, WA
Medical receptionist course
08.2002
University Overview
Skills
- Great people skills
- Attention to detail
- Time management
- Report writing
- Problem solving
- Computer literate
- Team player
Accomplishments
Accomplishments
- Recognised by clients and case managers from DCP for expedient and effective service.
- Ensuring the safety of clients and children during contact visits .
Timeline
Receptionist
Armadale Physiotherapy
12.2023 - 02.2025
Family Resource Employee
Department for child protection and Family Support
03.2008 - 02.2020
Age care assistant
Dale cottages
05.2006 - 03.2008
PCA
Murdoch hospital
06.2003 - 05.2006
NEIS learning
Cert 3 from Business
J Five learning
Cert 3 from age care PCA / assistant in nursing
Armadale tafe
Medical receptionist course
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