Lisa Jones
Brisbane,QLD
Summary
Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Internal Audit Manager
TSEG
Brisbane, QLD
12.2020 - Current
- Undertake risk-based audits across the group
- Conduct risk assessments to identify areas of potential non-compliance with internal policies and procedures, and regulatory requirements.
- Review and evaluate company operations, processes, controls, and data accuracy.
- Meet regularly with key business stakeholders to understand business change and impacts on wider teams.
- Assess compliance with applicable laws and regulations.
- Analyze business process flows to identify weaknesses in existing systems or procedures.
- Prepare reports that summarize audit findings and recommend corrective actions.
- Present audit results to management, delivering information in terms for easy understanding.
- Document work performed as part of a continuous quality assurance program.
- Interact with various levels of staff within the organization to obtain information necessary for completion of engagements.
- Ensure all audit engagements are conducted in accordance with professional standards.
- Collaborate with external partners to complete audits
- Provide support to external lawyers in the completion of legal assessments related to the Bell Inquiry.
- Provide an advisory role for the RSA Compliance Committee.
Senior Compliance Specialist
TSEG
Brisbane, GROUP
11.2019 - 11.2020
- Assist the Group Compliance Manager to develop and implement a management framework to achieve compliance with TSEG's principal regulatory and other compliance risk exposures.
- Coordinated and conducted compliance reviews to validate compliance processes are followed.
- Monitor and report relevant compliance breaches and oversee processes to identify causes of breaches and implementation of appropriate remedial actions.
- Reviewed internal documents such as contracts, agreements, reports. for accuracy and compliance with established standards.
- Evaluated current operating practices against applicable laws and regulations to identify deficiencies and recommend corrective actions.
- Collaborated with other departments to ensure effective implementation of corporate compliance initiatives across the organization.
- Analysed audit results and identified opportunities for improvement in operational processes or controls.
- Advised department heads on best practices relating to legislative requirements or industry standards.
- Identified significant non-compliance-related issues resulting in the cessation of China Union Pay (CUP) and changes to the close-out procedures for International Rebate Program Settlements.
Regulatory Affairs Assistant Manager
TSEG
Brisbane, QLD
05.2001 - 11.2019
- Provided regulatory advice in the development of operational strategies to ensure compliance with the CCA 1982 and associated subordinate legislation.
- Developed a system to manage regulatory submissions and communication for the two Queensland properties.
- Set regulatory priorities based on business projects and requirements.
- Provided support to Casino department stakeholders with drafting control changes, including ensuring all affected departments were involved in the change process.
- Managed the end-to-end change process for new product and control change submissions, including liaising with suppliers, the business, and regulatory departments.
- Managed requests for gaming-related records and information in response to formal notices issued by the regulator and state/federal investigative authorities, including meetings to determine requirements, providing assistance in understanding casino documents, collation and handover, and record management.
- Attended Court to explain/interpret gaming records in relation to alleged criminal activity.
- Managed Heritage submissions for the Brisbane property and provided advice to the business on Heritage regulatory requirements when considering building development. This included liaising with the Heritage Architect and regulator on a regular basis.
- Managed regulatory change advice to the business.
- Provided assistance to the Regulator conducting casino audits, including closeout of recommendations and directions.
- Met fortnightly/monthly with regulatory departments to ensure the smooth flow of information between the business and regulator.
- Actively contribute/manage events for the Mature Age diversity group to assist in achieving set goals and strategies for all three properties.
Education
Internal Audit
Certificate Fundamentals of Internal Auditing
12-2021
Compliance & Risk Management
10131 NAT Cert IV Compliance & Risk Management
11-2020
Project Management
Project Management Workshop
Brisbane, QLD05-2019
Project Management
Certificate 4 - Project Management
Gold Coast, QLD01-2016
Skills
- Problem Identification & Solution
- Communication and Writing Skills
- Analytical (ability to work through an issue)
- Critical thinking
- Casino Audit and Compliance specialist
- Internal Controls
- Risk Mitigation strategies
- Meeting Management
Affiliations
- Interior Design and Landscaping
- Walking furry friend
- Exploring Italy
Accomplishments
- Recognition of managing events for Diversity Group - GM P&P nomination for Employee Award
- Managed difficult submission for the then GM Electronic Gaming to achieve business requirements - nominiation for Employee Award
- smiley badges from team mates for being supportive
- Approved for ERP incentive program by Exco and Board as a result of my work in IA
Timeline
Internal Audit Manager
TSEG
12.2020 - Current
Senior Compliance Specialist
TSEG
11.2019 - 11.2020
Regulatory Affairs Assistant Manager
TSEG
05.2001 - 11.2019
Internal Audit
Certificate Fundamentals of Internal Auditing
Compliance & Risk Management
10131 NAT Cert IV Compliance & Risk Management
Project Management
Project Management Workshop
Project Management
Certificate 4 - Project Management
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