Lisa Joseph
Greenbank,QLD
Summary
I'm a highly motivated individual seeking a corrections officer position, bringing a strong sense of integrity, adaptability, and a commitment to maintaining a safe environment. Eager to apply excellent communication and observational skills to contribute effectively as a team while learning and adhering to established procedures.
Overview
10
10
years of professional experience
Work History
Private Carer
Self Employed Services
01.2023 - Current
- Built strong relationships with clients to deliver support
- Engaged clients in meaningful conversation, socialisation, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Accommodation Team Lead
Challenge Community Services
10.2021 - 12.2022
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Directed and supervised 3 teams of 5-6 engaged in day to day support and development of clients.
Support Worker
Challenge Community Services
11.2020 - 10.2021
- Work as a team to provide support to clients who require assistance with personal care and daily tasks.
- Focus on developing skills and achieving client goals.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviours and incidents.
- Maintained safety with tidy, clean and hazard-free home environments.
Freelance Hairstylist/Makeup Artist
Self-employed
12.2014 - 11.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Met all customer call guidelines including service levels, handle time and productivity. Review weekly Inventory charts and recorded facility needs.
- Consistently received positive performance reviews from guests.
- Scheduled onsite and offsite makeup and hair appointments for clientele
Manager
The Revival Lounge
10.2013 - 12.2014
- Led and directed team of 7 members on effective methods, operations and procedures.
- Promoted positive atmosphere for customers and Staff.
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Carefully interviewed, selected, trained and supervised staff.
Education
Diploma of Counselling -
Australian Institute of Professional Counsellors
Brisbane, QLDMental Health First Aid Certificate -
Australian Red Cross
Brisbane, QLD09.2021
HLTAID011 / HLTAID010/ HLTAID009 FIRST AID / CPR -
F.A.S.T First Aid Training
Ipswich, QLD10.2021
Attained -
BLUE CARD
QLD08.2023
Attained -
Yellow Card
QLD08.2023
Certificate IV - Frontline Management
Pro-System Training Services
Herston, QLD 40062014
Skills
- Strong interpersonal and communication skills
- Effective negotiation and Motivation Skills
- Ability to work with different styles and approaches
- Highly organised and Self motivated
- Client focus care
- Computer literate
- Ability to work under pressure
- Goal Setting
- Performance Monitoring
- Team building
- Organisational skills
Hobbie: Bodybuilding Athlete
Passionate about bodybuilding, demonstrating discipline, commitment, and goal-oriented mindset. Consistently strive for personal goals, showcasing dedication and perseverance. Embracing a healthy and active lifestyle, contributing to a well-rounded and disciplined professional profile.
References
Chantel Leggett: 0431 386 804 chantel.leggett@hotmail.com
Laurie Drummond: 0412 886 680 laurie.drummond@hotmail.com
Timeline
Private Carer
Self Employed Services
01.2023 - Current
Accommodation Team Lead
Challenge Community Services
10.2021 - 12.2022
Support Worker
Challenge Community Services
11.2020 - 10.2021
Freelance Hairstylist/Makeup Artist
Self-employed
12.2014 - 11.2020
Manager
The Revival Lounge
10.2013 - 12.2014
Diploma of Counselling -
Australian Institute of Professional Counsellors
Mental Health First Aid Certificate -
Australian Red Cross
HLTAID011 / HLTAID010/ HLTAID009 FIRST AID / CPR -
F.A.S.T First Aid Training
Attained -
BLUE CARD
Attained -
Yellow Card
Certificate IV - Frontline Management
Pro-System Training Services
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