Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Keddie

Smythesdale,VIC

Summary

Dynamic leader with a proven track record at Uniting Vic/Tas, excelling in team motivation and problem-solving. Skilled in fostering collaboration and enhancing operational workflows, I empower teams to achieve goals while ensuring compliance and safety. Committed to a person-centred approach, I drive positive outcomes in youth mental health and housing support.


I am committed to upholding the integrity of the organisation with each of my actions. I will promote and encourage excellence in the work place by prioritising quality, intelligent processes, and continuous innovation. I will be transparent and accountable to my stake holders, and accessible and reliable to my employees and consumers.

Overview

16
16
years of professional experience

Work History

Team Leader Youth Mental Health and AOD

Uniting Vic/Tas
05.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Work collaboratively with Uniting employees and external stake holders in accordance with Uniting values and professional standards of behaviour.
  • Ensure compliance with record keeping as per program and DFFH requirements.
  • Monitor and adhere to program expenditure in line with budgets and Uniting policy.
  • Ensure personal and program compliance with Uniting policy and procedures ensuring all necessary safety protocols are implemented and adhered to.
  • Ensure individual, program and activity risk assessments are considered, and reviewed as required.
  • Ensure work activities are carried out in line with DFFH requirements, and the Mental Health Act.
  • Participate in the after hours on call roster.
  • Establish, Lead, Coach and Inspire an engaged and productive Team.
  • Lead the Team in practices and effective process governance.
  • Provide support, guidance, coaching, Leadership, and empowerment to the team including feedback through performance reviews and regular supervision.
  • Always ensure a safe and inclusive work environment.
  • Ensure all legal, funder and statutory requirements pertaining to the position are met, including serious incidents, reportable conduct, and mandatory reporting (Child safety).
  • Develop regular staff rosters.
  • Foster a culture where risk is identified and managed accordingly.
  • Establish trust and rapport with stakeholders and other external agencies.
  • Provide authentic Team Leadership and the highest level of Professional conduct in alignment with Uniting values.

Acting Manager Therapeutic Children, Family and Yo

Uniting Vic/Tas
07.2025 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Work along side the Senior Manager in assisting with the implementation of recent restructure.
  • Mentoring other managers and Team Leaders.
  • Managing recruitment and onboarding tasks.



Housing Ready Co-Ordinator

Uniting Vic/Tas
12.2019 - 05.2021
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Assisting consumers to navigate the private rental market.
  • Educating consumers on how to be a healthy tenant.
  • Educating consumers on how to present for a rental viewing.
  • Assisting consumers to establish their tenancy.
  • Educating consumers on how to navigate rental arrears and the VCAT process.

Team Leader Homelessness

Centacare Ballarat
06.2009 - 09.2019
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Ensuring funding targets were met.
  • Ensuring budgets were adhered to on a regular basis.
  • Working with consumers to assist in securing long term housing options.
  • Promoting a safe working environment for staff at all times.
  • Responsible for regular staffing rosters.
  • Participating in the on call roster.
  • Regularly participating in community educational sessions.
  • Organising yearly activities for Homelessness Week.

Education

Diploma of Leadership And Management

Swinburne University
Melbourne, VIC
11-2023

Cert IV in Mental Health And AOD

Federation University Australia
VIC
10-2015

Cert IV in Disability

Federation University Australia
VIC
11-2000

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Well developed Interpersonal, written and verbal communication skills
  • Good time management
  • Leadership Skills
  • Person Centred Approach
  • Solid listening skills

Timeline

Acting Manager Therapeutic Children, Family and Yo

Uniting Vic/Tas
07.2025 - 08.2025

Team Leader Youth Mental Health and AOD

Uniting Vic/Tas
05.2021 - Current

Housing Ready Co-Ordinator

Uniting Vic/Tas
12.2019 - 05.2021

Team Leader Homelessness

Centacare Ballarat
06.2009 - 09.2019

Diploma of Leadership And Management

Swinburne University

Cert IV in Mental Health And AOD

Federation University Australia

Cert IV in Disability

Federation University Australia

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Lisa Keddie