Summary
Overview
Work History
Education
Skills
Attributes
Affiliations
Certification
References
Timeline
Generic

Lisa Keech

The Gap,Australia

Summary

Dedicated administrative professional with several years of experience in reception and office management. Skilled in handling phone inquiries, coordinating schedules, and managing office logistics. Focused on providing high-quality support to visitors and staff, contributing to a positive workplace environment. Known for strong organizational abilities and a proactive approach to problem-solving.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Owner / Designer

Polka Polly
Brisbane , Queensland
11.2019 - Current
  • Launched and managed independent fashion accessories brand with full operational oversight.
  • Designed innovative product collections, establishing strong brand identity.
  • Achieved over 500 five-star reviews through exceptional customer service across platforms.
  • Developed strategies to enhance customer satisfaction and loyalty.
  • Attended trade shows and fashion events to showcase brand and engage buyers.
  • Managed supplier relationships, logistics, and inventory to streamline operations.
  • Implemented effective sales strategies and promotional campaigns to achieve business objectives.
  • Oversaw social media management and content creation, increasing brand visibility and engagement.

Divisional Assistant /Front Desk Receptionist

Tatts Group
Albion, Queensland
07.2011 - 02.2018
  • Delivered comprehensive administrative services, including word processing and reception duties.
  • Supported COO and management with various operational tasks.
  • Scheduled divisional meetings, creating PowerPoint presentations and taking minutes.
  • Handled confidential information with utmost discretion.
  • Coordinated travel arrangements and processed expense reports for reimbursement.
  • Managed marketing efforts through social media, AdWords, promotions, and budgeting activities.
  • Maintained inventory of office supplies and placed orders as needed.
  • Developed internal policies to enhance efficiency across departments.

Accounts Manager / Senior Receptionist / Marketing Coordinator

Shine Orthodontics
Brisbane CBD, Queensland
01.2008 - 01.2011
  • Implemented and maintained EziDebit direct debit system for Shine Orthodontics.
  • Managed reception and accounts receivable, including debtor collection in Brisbane CBD.
  • Coordinated schedules for four doctors and four receptionists to optimize patient service delivery.
  • Oversaw scheduling for nine suburban branches and assigned staff rosters.
  • Conducted treatment coordination for new patients and developed ongoing treatment plans.
  • Liaised externally with other practices, EziDebit, and promotional businesses.
  • Utilized Orthotrac software for clinic accounting and financial management.
  • Prepared quotes, set up payment schedules, and reconciled debtor accounts.

Senior Receptionist

Ethos Orthodontics
Mt Gravatt, Queensland
01.2006 - 01.2008
  • Scheduled patient appointments to enhance daily workflow efficiency.
  • Managed accounts on a daily, fortnightly, and monthly basis for financial accuracy.
  • Liaised with technicians, laboratories, and hospitals to optimize operations.
  • Performed general office duties, including cash handling and processing HICAPS and DVA transactions.
  • Welcomed visitors to maintain a professional and friendly atmosphere.
  • Coordinated company events with venues and communicated essential details to staff.
  • Assisted with document filing and various clerical tasks as necessary.
  • Answered incoming phone calls, directing them to appropriate personnel throughout the office.

Dental Nursing / Receptionist /Office Administration Assistant

Wickham Terrace Surgical Centre
Spring Hill, Queensland
01.2002 - 01.2006
  • Performed daily dental assisting duties to support clinical operations.
  • Prepared for procedures, ensuring all necessary materials were available.
  • Executed sterilization protocols to maintain a sterile environment.
  • Conducted laboratory preparations for study models, retainers, and bleach trays.
  • Processed X-rays efficiently to assist in patient diagnostics.
  • Managed appointment scheduling, filing, and processing of patient accounts.
  • Handled HICAPS processing along with Medicare and D.V.A accounts effectively.

Dental Assistant / Dental Receptionist

Mitchelton Dental Surgery
01.2000 - 01.2002

Education

Certificate IV - TAFE

Front Line Management
QLD, Australia
01.2011

Certificate III - ADAQ

Dental Assisting
QLD, Australia
01.2003

Skills

  • Organizational skills
  • Administration and office management
  • Customer service and support
  • Team leadership
  • Negotiation and conflict resolution
  • Problem solving
  • Dependability and trustworthiness
  • Innovation and creativity
  • Proactive teamwork
  • Appointment scheduling
  • Communication skills
  • Data management
  • Time management
  • Collaboration
  • Social media strategy
  • Event planning
  • Critical thinking
  • Adaptability and flexibility

Attributes

  • 15+ years of experience in a professional services environment
  • Strong communication and organizational skills
  • Excellent administration, customer service, and people management skills
  • Effective negotiation and problem-solving skills
  • Loyal and trustworthy
  • Innovative
  • Proactive team member

Affiliations

  • Creative soul – I find joy in creating beautiful things, and expressing ideas through thoughtful design and craft
  • Family-first – A proud mom of three, my greatest inspiration, and the reason I’ve mastered the art of multitasking with love and patience
  • Positive mindset – I believe in kindness, optimism, and staying grounded through life’s ups and downs, and gratitude is my daily ritual
  • Animal lover – A forever soft spot for animals, especially our two rescue cats, Coco, and Chanel
  • Brisbane Broncos supporter – a loyal fan of the Broncos – I love the spirit of game day and the sense of connection it brings
  • Supporter of small and local – I’m passionate about championing local makers and building community through collaboration, not competition.

Certification

  • Blue Card - in progress.
  • First Aid Certificate - renewal in progress.

References

References available upon request.

Timeline

Owner / Designer

Polka Polly
11.2019 - Current

Divisional Assistant /Front Desk Receptionist

Tatts Group
07.2011 - 02.2018

Accounts Manager / Senior Receptionist / Marketing Coordinator

Shine Orthodontics
01.2008 - 01.2011

Senior Receptionist

Ethos Orthodontics
01.2006 - 01.2008

Dental Nursing / Receptionist /Office Administration Assistant

Wickham Terrace Surgical Centre
01.2002 - 01.2006

Dental Assistant / Dental Receptionist

Mitchelton Dental Surgery
01.2000 - 01.2002

Certificate IV - TAFE

Front Line Management

Certificate III - ADAQ

Dental Assisting
Lisa Keech