Lisa Keech
The Gap,Australia
Summary
Dedicated administrative professional with several years of experience in reception and office management. Skilled in handling phone inquiries, coordinating schedules, and managing office logistics. Focused on providing high-quality support to visitors and staff, contributing to a positive workplace environment. Known for strong organizational abilities and a proactive approach to problem-solving.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Owner / Designer
Polka Polly
Brisbane , Queensland
11.2019 - Current
- Launched and managed independent fashion accessories brand with full operational oversight.
- Designed innovative product collections, establishing strong brand identity.
- Achieved over 500 five-star reviews through exceptional customer service across platforms.
- Developed strategies to enhance customer satisfaction and loyalty.
- Attended trade shows and fashion events to showcase brand and engage buyers.
- Managed supplier relationships, logistics, and inventory to streamline operations.
- Implemented effective sales strategies and promotional campaigns to achieve business objectives.
- Oversaw social media management and content creation, increasing brand visibility and engagement.
Divisional Assistant /Front Desk Receptionist
Tatts Group
Albion, Queensland
07.2011 - 02.2018
- Delivered comprehensive administrative services, including word processing and reception duties.
- Supported COO and management with various operational tasks.
- Scheduled divisional meetings, creating PowerPoint presentations and taking minutes.
- Handled confidential information with utmost discretion.
- Coordinated travel arrangements and processed expense reports for reimbursement.
- Managed marketing efforts through social media, AdWords, promotions, and budgeting activities.
- Maintained inventory of office supplies and placed orders as needed.
- Developed internal policies to enhance efficiency across departments.
Accounts Manager / Senior Receptionist / Marketing Coordinator
Shine Orthodontics
Brisbane CBD, Queensland
01.2008 - 01.2011
- Implemented and maintained EziDebit direct debit system for Shine Orthodontics.
- Managed reception and accounts receivable, including debtor collection in Brisbane CBD.
- Coordinated schedules for four doctors and four receptionists to optimize patient service delivery.
- Oversaw scheduling for nine suburban branches and assigned staff rosters.
- Conducted treatment coordination for new patients and developed ongoing treatment plans.
- Liaised externally with other practices, EziDebit, and promotional businesses.
- Utilized Orthotrac software for clinic accounting and financial management.
- Prepared quotes, set up payment schedules, and reconciled debtor accounts.
Senior Receptionist
Ethos Orthodontics
Mt Gravatt, Queensland
01.2006 - 01.2008
- Scheduled patient appointments to enhance daily workflow efficiency.
- Managed accounts on a daily, fortnightly, and monthly basis for financial accuracy.
- Liaised with technicians, laboratories, and hospitals to optimize operations.
- Performed general office duties, including cash handling and processing HICAPS and DVA transactions.
- Welcomed visitors to maintain a professional and friendly atmosphere.
- Coordinated company events with venues and communicated essential details to staff.
- Assisted with document filing and various clerical tasks as necessary.
- Answered incoming phone calls, directing them to appropriate personnel throughout the office.
Dental Nursing / Receptionist /Office Administration Assistant
Wickham Terrace Surgical Centre
Spring Hill, Queensland
01.2002 - 01.2006
- Performed daily dental assisting duties to support clinical operations.
- Prepared for procedures, ensuring all necessary materials were available.
- Executed sterilization protocols to maintain a sterile environment.
- Conducted laboratory preparations for study models, retainers, and bleach trays.
- Processed X-rays efficiently to assist in patient diagnostics.
- Managed appointment scheduling, filing, and processing of patient accounts.
- Handled HICAPS processing along with Medicare and D.V.A accounts effectively.
Dental Assistant / Dental Receptionist
Mitchelton Dental Surgery
01.2000 - 01.2002
Education
Certificate IV - TAFE
Front Line Management
QLD, Australia01.2011
Certificate III - ADAQ
Dental Assisting
QLD, Australia01.2003
Skills
- Organizational skills
- Administration and office management
- Customer service and support
- Team leadership
- Negotiation and conflict resolution
- Problem solving
- Dependability and trustworthiness
- Innovation and creativity
- Proactive teamwork
- Appointment scheduling
- Communication skills
- Data management
- Time management
- Collaboration
- Social media strategy
- Event planning
- Critical thinking
- Adaptability and flexibility
Attributes
- 15+ years of experience in a professional services environment
- Strong communication and organizational skills
- Excellent administration, customer service, and people management skills
- Effective negotiation and problem-solving skills
- Loyal and trustworthy
- Innovative
- Proactive team member
Affiliations
- Creative soul – I find joy in creating beautiful things, and expressing ideas through thoughtful design and craft
- Family-first – A proud mom of three, my greatest inspiration, and the reason I’ve mastered the art of multitasking with love and patience
- Positive mindset – I believe in kindness, optimism, and staying grounded through life’s ups and downs, and gratitude is my daily ritual
- Animal lover – A forever soft spot for animals, especially our two rescue cats, Coco, and Chanel
- Brisbane Broncos supporter – a loyal fan of the Broncos – I love the spirit of game day and the sense of connection it brings
- Supporter of small and local – I’m passionate about championing local makers and building community through collaboration, not competition.
Certification
- Blue Card - in progress.
- First Aid Certificate - renewal in progress.
References
References available upon request.
Timeline
Owner / Designer
Polka Polly
11.2019 - Current
Divisional Assistant /Front Desk Receptionist
Tatts Group
07.2011 - 02.2018
Accounts Manager / Senior Receptionist / Marketing Coordinator
Shine Orthodontics
01.2008 - 01.2011
Senior Receptionist
Ethos Orthodontics
01.2006 - 01.2008
Dental Nursing / Receptionist /Office Administration Assistant
Wickham Terrace Surgical Centre
01.2002 - 01.2006
Dental Assistant / Dental Receptionist
Mitchelton Dental Surgery
01.2000 - 01.2002
Certificate IV - TAFE
Front Line Management
Certificate III - ADAQ
Dental Assisting
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