Lisa Kent
Gold Coast,QLD
Summary
Dynamic Branch Manager with a proven track record at Commonwealth Bank, recognised for enhancing customer relationships and driving branch outcomes through strategic initiatives and effective team leadership. Demonstrates exceptional skills in staff management and development, consistently exceeding performance outcomes while fostering a collaborative work environment.
Overview
23
23
years of professional experience
Work History
Branch Manager
Commonwealth Bank
Southport, Pacific Fair, Ashmore And Mermaid Waters, QLD
04.2002 - Current
- Established and built customer relationships through targeted outreach and initiatives.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Identified opportunities for process improvement initiatives within the branch.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Established strong working relationships with external partners
- Participated in community events to promote brand awareness.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Acting Branch Support Manger
Commonwealth Bank
Gold Coast, QLD
02.2024 - 09.2024
- Resolved customer complaints promptly in a professional manner while ensuring compliance with regulatory requirements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Provided coaching and mentoring to branch staff in order to ensure compliance with company policies and procedures.
- I shared how I build culture within my team with the wider National Area Manager team.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Skills
- Excels in team leadership
- Account analysis expertise
- Staffing optimization
- Relationship building and management
- Cash handling expertise
- Approachable
- Work prioritization
- Branch operations management
- Goals and performance
- Information management
- Team player
- Business development expertise
- Sales professional
- Client relationship management
- Customer relationships
- Attention to detail
- Friendly
- Performance reviews
- Human resources
- Staff management
- Team supervision
- Reliable
- Strong team-builder
- Multi-tasking
- Relationship building
Accomplishments
- Awarded Diamond Leader 2022
- National Finalist for Ultimate Success 2023
- Nominated for State Awards Ultimate Success 2024
Timeline
Acting Branch Support Manger
Commonwealth Bank
02.2024 - 09.2024
Branch Manager
Commonwealth Bank
04.2002 - Current
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