Lisa Keogh
Summary
Dynamic professional with a proven track record in customer relationship management and sales expertise, particularly with Merivale Group. Known for excelling in high-pressure environments, consistently boosting customer satisfaction through exceptional service and strategic social media marketing. Adept in teamwork and negotiation, consistently achieving and exceeding targets while building and maintaining strong client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender-Coogee Pavilion
Merivale Group
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Created and served a wide variety of classic and signature cocktails, ensuring precise measurements and presentation for each drink.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Food and Beverage Attendant
ALH Group
06.2024 - 08.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Suggested menu items, wine pairings, or promotions to enhance the dining experience, based on customer preferences.
- Addressed special dietary requests or preferences by communicating with the kitchen staff and ensuring customer needs were met.
- Engaged with customers in a friendly and professional manner, ensuring a positive dining experience and promptly addressing any concerns.
- Presented checks, processed payments, and provided change or receipts, ensuring accuracy in billing.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Mixed and served alcoholic and non-alcoholic beverages according to recipes or customer preferences, ensuring quality and presentation.
- Monitored bar inventory levels, ordered new supplies, and managed stock to avoid shortages.
- Processed payments, provided change, and maintained an accurate cash register or POS system.
- Brewed and served a variety of hot and cold coffee beverages, including espresso-based drinks, to customer specifications on coffee cart
- Operated and maintained espresso machines, grinders, and other coffee-making equipment, ensuring they were clean and in good working condition.
- Monitored and replenished stock of coffee beans, syrups, milk, and other supplies, ensuring the bar was always well-stocked.
Events & Marketing Assistant
Ibec
07.2023 - 01.2024
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Assisted in planning, logistics and execution of events
- Improved guest satisfaction by addressing concerns promptly and professionally during events.
- Supported creation of marketing and promotional items.
- Negotiated contract terms with vendors and suppliers, securing favourable pricing options for clients without compromising on quality or service standards.
- Analyzed post-event data to identify areas of improvement for future events, contributing valuable insights toward ongoing success initiatives.
- Oversaw event registration process by collecting and tracking attendee information.
- Collaborated with clients to create customized event plans tailored to their specific needs and preferences.
- Developed and distributed event surveys to gather feedback and assess event success.
- Tracked and maintained project budgets adhering to event-specific guidelines.
- Trained and supervised event staff to complete tasks on time.
Customer Service Executive
Bank of Ireland
02.2022 - 02.2023
- Supported branch operations by maintaining compliance with internal policies and regulatory requirements.
- Increased deposit growth by developing strong relationships with customers and promoting the bank''s products and services.
- Supported sales initiatives, collaborating with colleagues to create targeted marketing campaigns for new products or services.
- Enhanced customer satisfaction by efficiently resolving account issues and providing prompt assistance.
- Strengthened compliance, conducting regular audits to ensure adherence to federal regulations and bank policies.
- Supervised opening and closing procedures for office and vault.
- Developed comprehensive knowledge of bank products and services to effectively guide clients through the account selection process.
- Verified customer identity and reviewed documentation for accuracy.
- Supported KYC processes for prospective and existing customers.
Insurance Sales Representative
FBD Insurance
08.2021 - 11.2021
- Sold car, home, life, and other various insurance products to individuals and affinity groups using consultative selling techniques.
- Streamlined the quoting process by implementing an efficient system to track and manage leads.
- Collaborated with underwriters to customize policies and ensure accurate risk assessment.
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs.
- Stayed in touch with clients to assess changing demands and offer new solutions.
- Exceeded sales targets consistently, utilizing effective closing techniques and persuasive communication skills.
- Conducted regular policy reviews with existing clients to ensure continued alignment with their evolving needs and risk profiles.
- Maintained a high level of product knowledge, staying current on industry trends and changes in regulations.
- Generated quotes and proposals for clients to match individual needs.
- Educated clients on insurance policies and procedures.
- Negotiated contracts and terms of sale with potential customers.
- Designed presentations and marketing materials to promote insurance products.
Insurance Sales Agent
Carole Nash Insurance
04.2021 - 08.2021
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Generated quotes and proposals for clients to match individual needs.
- Developed sales strategies to increase sales of insurance policies.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage for clients'' unique situations.
- Achieved top sales agent status through consistent delivery of outstanding customer service and expert product knowledge.
- Fostered strong relationships with clients to ensure high levels of retention and satisfaction.
Customer Advisor
AIB Bank
06.2019 - 04.2021
- Provided assistance with account-related issues, including balance checks, transaction histories, fund transfers, and statement requests.
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Resolved customer complaints or concerns by troubleshooting and providing timely, effective solutions to account or service-related issues.
- Offered appropriate banking products (e.g., credit cards, loans, savings accounts) based on customer needs, supporting cross-selling and upselling goals.
- Ensured all calls and actions complied with bank policies, regulatory requirements, and data protection laws to maintain security and integrity.
- Collaborated with colleagues and other departments to ensure consistent and high-quality service delivery.
- Exceeded key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and sales targets.
Sales Assistant
IKEA
08.2016 - 06.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Established rapport with customers using active listening and interpersonal skills.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Executed visual merchandising strategies to attract customers and drive sales.
- Collaborated with marketing team to create engaging social media content, driving online engagement.
Sales Assistant
Woodies DIY
09.2013 - 08.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Improved store appearance with effective merchandising and creative displays.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash registers, verifying that the amount of cash in the tills matched the sales totals from the day
- Managed the process of cash drops from registers into the safe, ensuring proper documentation and security measures were followed.
Education
Bachelor of Arts - Media And Film Production
University of Wolverhampton
Wolverhampton01-2013
Skills
- Skilled in Task Prioritization and Management
- Effective Adaptability in High-Pressure Situations
- Social media marketing
- Customer relationship management
- Teamwork and collaboration
- Effective Negotiation
- Sales expertise
Certification
- Responsible Service of Alcohol -Galaxy Training Australia, August 2024
- Food Safety Certificate-Do Food Safely QLD, June 2024
Timeline
Bartender-Coogee Pavilion
Merivale Group
09.2024 - Current
Food and Beverage Attendant
ALH Group
06.2024 - 08.2024
Events & Marketing Assistant
Ibec
07.2023 - 01.2024
Customer Service Executive
Bank of Ireland
02.2022 - 02.2023
Insurance Sales Representative
FBD Insurance
08.2021 - 11.2021
Insurance Sales Agent
Carole Nash Insurance
04.2021 - 08.2021
Customer Advisor
AIB Bank
06.2019 - 04.2021
Sales Assistant
IKEA
08.2016 - 06.2019
Sales Assistant
Woodies DIY
09.2013 - 08.2016
Bachelor of Arts - Media And Film Production
University of Wolverhampton
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