Lisa Kerrigan
Brunswick West
Overview
27
27
years of professional experience
Work History
UX/Interaction Design
BDO
05.2025 - 10.2025
- UX Lead on a large digital transformation project using MS Dynamics 365 as primary platform
- User research recommendations, UI guides, and Change Management documents
- Collaborated with third-party developers and cross-functional teams to develop Systems Design document to speed up decision-making process
- Used critical thinking to break down problems, evaluate solutions and make decisions
Website Designer
Be Learning
02.2024 - 03.2024
- Designed and developed responsive and user-friendly website to enhance client engagement and brand visibility
- Managed domain name cut-over and launch of website. New website resulted in 25% increase in cold case calls
- Developed and implemented SEO strategy with an increase in LinkedIn postings and connections
- Generated and optimised images and animations
UX/Interaction Design
Family Safety Victoria
03.2018 - 02.2024
- As part of the Leadership Team, co-created a digital strategy for CRM improvements including a pivot to MS Dynamics 365 Power Apps.
- Produced interactive wireframes to demonstrate advantages of Power Apps, with a reduction in processing time from 3-4 hours to 20 minutes.
- Created Customer Journey Maps, MURAL co-design sessions, UX Guidelines and Digital papers as part of effective Stakeholder Engagement.
- Conducted regular user testing with 500+ CRM users, in over 15 Domestic Violence Hubs throughout Metro and Regional Victoria
- Managed design library, ensuring resources were up-to-date and easily accessible to team.
- Self-motivated, with a strong sense of personal responsibility.
Service Designer
Royal Australian College of General Practitioners (RACGP)
12.2016 - 03.2018
- Redesigned a multi-cohort membership website, improving navigation and user experience.
- Conducted user research at GP clinics, RACGP on-site events, annual conferences: Remote and regional areas were conducted via Zoom.
- Produced optimised mega-menu using tools such as card sorting and IA validation
- Review and analysis of cross platform transactions, with accompanying wireframes, to reduce steps and increase usability for members transacting with RACGP.
- Managed design library, ensuring resources were up-to-date and easily accessible to team.
UX Consultant
Edge marketing agency, Simply Energy
10.2016 - 12.2016
- Transformed the Simply Energy website from a desktop and App environment to a responsive website.
- Immediate reduction in content creation time and increase in data accuracy.
- Google Analytics showed a 30% increase in mobile sign-ups.
Senior UX Researcher
Telstra
05.2016 - 08.2016
- Conducted user interviews to gather insights on Telstra Billing products.
- Analyzed qualitative data to identify trends, user pain points and areas for improvements.
- Created a Customer Journey map.
- Presented a 30+ page usability report to C-Suite executives.
- Influenced product strategy by identifying the need to be seen as a Business Partner rather than just a telecommunications provider.
Service Designer
City of Melbourne (CoM)
01.2014 - 02.2016
- Led digital transformation projects to integrate multiple systems into a citizen-centric responsive website.
- Conducted face-to-face interviews on citizens with transactive touchpoints with council.
- Analyzed user behaviour and feedback to optimise design and user experience.
- Created Personas for communicating ideas and design approach to major Stakeholders, including City of Melbourne Mayor
- Created detailed wireframes and mockups to communicate design ideas effectively to cross-functional teams and save time on revisions.
Manager Content
Department Business and Innovation
03.2004 - 12.2012
- Managed content for a large digital transformation project, overseeing content migration of 20+ websites to a single integrated website for small businesses in Victoria.
- Part of the Leadership Team that negotiated and influenced stakeholders to participate in the migration of content
- Managed project timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Liaised with third-party CRM vendors to implement optimised CRM for both business citizens of Victoria, and departmental staff.
- Appointed to Whole-of-Victoria Accessibility Advisory Group o ensure WCAG2 compliancy.
- Managed a team of 4 internal and 12 external writers to produce content on time and to Editorial Standards.
Digital Content/Digital Producer
Lonely Planet
06.1998 - 03.2004
- Produced creative content for the Lonely Planet website.
- Developed one of the first travel apps for mobile phones in collaboration with Nokia.
- Ensured consistent brand messaging across all digital channels through diligent content oversight.
Education
Master of Arts - English
Melbourne University
Melbourne, VIC12-1998
Bachelor of Arts - (Communications)
Western Sydney University
Sydney, NSW02-1994
Skills
- UX Research & Testing
- Interaction Design
- Service Design (Human Centered)
- Customer Journey Maps
- Accessibility
- Wireframing & Prototyping
- Design Systems
- Digital Strategy
- Information Architecture
- Stakeholder Management
- Problem solving
- Microsoft Dynamics & Power Apps
Timeline
UX/Interaction Design
BDO
05.2025 - 10.2025
Website Designer
Be Learning
02.2024 - 03.2024
UX/Interaction Design
Family Safety Victoria
03.2018 - 02.2024
Service Designer
Royal Australian College of General Practitioners (RACGP)
12.2016 - 03.2018
UX Consultant
Edge marketing agency, Simply Energy
10.2016 - 12.2016
Senior UX Researcher
Telstra
05.2016 - 08.2016
Service Designer
City of Melbourne (CoM)
01.2014 - 02.2016
Manager Content
Department Business and Innovation
03.2004 - 12.2012
Digital Content/Digital Producer
Lonely Planet
06.1998 - 03.2004
Master of Arts - English
Melbourne University
Bachelor of Arts - (Communications)
Western Sydney University