Lisa Kershaw
Watanobbi
Summary
Driven by a results-focused approach, I significantly enhanced production efficiency and customer satisfaction at Borg Manufacturing. Expert in material requirement planning and adept at fostering strong supplier relationships, I streamlined processes, reduced lead times, and mentored teams towards achieving exceptional service standards. My blend of hard and soft skills propels operational excellence and positive outcomes.
Overview
9
9
years of professional experience
Work History
Production Scheduler
Bunnings Frame and Truss
04.2024 - 07.2024
- Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
- Updated management and clients on progress of production.
- Reduced lead times with the implementation of efficient scheduling strategies.
- Flagged potential issues by monitoring timelines.
- Established strong relationships with suppliers, improving collaboration and increasing efficiency in securing required materials on time.
- Implemented data-driven decision-making processes for more precise forecasting, enabling proactive schedule adjustments.
- Collaborated with cross-functional teams to ensure alignment of production schedules with sales forecasts and customer demands.
- Conducted regular reviews of inventory levels, proactively addressing shortages or excess stock that could impact production timelines.
- Reviewed historical data to identify trends and opportunities for enhancing overall efficiency of the production scheduling process.
- Played a key role in the successful launch of new products, ensuring seamless integration into existing production schedules without compromising on-time delivery rates.
Production Scheduler
Borg Manufacturing
08.2021 - 11.2023
- Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
- Updated management and clients on progress of production
- Reduced lead times with the implementation of efficient scheduling strategies.
Customer Service Team Leader
Borg Manufacturing
06.2017 - 08.2021
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Customer Service Officer
Borg Manufacturing
04.2015 - 06.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
Skills
- Knowledge of manufacturing
- Production Coordination
- Material Requirement Planning
- Demand forecasting
- Customer Service & Administration experience
Timeline
Production Scheduler
Bunnings Frame and Truss
04.2024 - 07.2024
Production Scheduler
Borg Manufacturing
08.2021 - 11.2023
Customer Service Team Leader
Borg Manufacturing
06.2017 - 08.2021
Customer Service Officer
Borg Manufacturing
04.2015 - 06.2017
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