Summary
Overview
Work History
Education
Skills
Timeline
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LISA KNOTT

LANSDOWNE,NSW

Summary

Proven record of facilitating support services and managing fast-paced office operations. Strong organizational, communication skills with the ability to concurrently direct multiple business affairs. A multitude of versatile skills transfer into any work setting to create and maintain high levels of efficiency and productivity. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction. Skilled at managing fluctuating workloads and staying organized i have the Ability to think laterally and develop key relationships with clients & field staff. Have High level proficiency in MS Office Suite many computer programs have great organization skills and dedication to completing projects in a timely manner I always Maintain polite and professional communication via phone, email, and all other correspondence have the Ability to work in a challenging environment with differing beliefs and abilities Have Empathy for frail aged clients and clients with disabilities hold a current Current Working with Children Check Remove Watermark Wondershare PDF element i am happy to obtain a National Police Check and NDIS Worker Screening Check i am Fully vaccinated against (Covid) I always display Ethical Behavior and have very Professional integrity and honesty have great Customer focus and offer the best services possible to all customers I always show Optimism, creativity and initiative and have deep Commitment & Determination to succeed Hold Privacy and confidentiality as a top priority at all times in every situation. Trusted consultant, liaison and assistant. Skilled in working with health professionals of lots of differing fields. I have a very clear understanding of confidentiality and privacy and respect for dignity of individuals. I have always upheld my responsibilities and duty of care and understood the importance of privacy and confidentiality. Demonstrated ability to create and maintain safe and motivating surroundings Effective, efficient computer and office task skills, have the initiative to complete my own and team tasks, contribute to the allocation of responsibilities and resources to achieve goals. Always deliver high quality work and am inclusive, supportive and cooperative team member. I share and accept learning with colleagues experiences, perspectives and belief. Am sensitive to work loads/ challenges of others when asking for input and contributions. Effective skills in providing information to patients, families, carers and other professionals Able to work in a fast paced environment and perform duties per requirements of the organization and colleagues. Remove Watermark Wondershare PDF element I have Demonstrated abilities in dealing with difficult people in a complex environment. Certificate 3 children’s services Remove Watermark Wondershare PDF element Statement for travel safe with children, food handling and challenging behaviors Certificate 3 assistant in nursing I am committed to working in harmony with the practice values and principles, I have strong family morals and am a mother to 2 children who are successful members of society. I have displayed working in harmony with catholic care of the aged and have respected the values and principles of each individual. Flexible and adjustable to meet the requirements of the public and professionals and colleagues Skilled in working with persons from diverse cultural and economic backgrounds Excellent and strong attention to detail skills Strong communication and interpersonal skills Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Professional and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents.

Overview

21
21
years of professional experience

Work History

Nurse Assistant

01.2015 - Current
  • Provide care to post-operative /medical episode patients
  • Assist physio, occupation therapist and speech therapist in delivering programs for rehabilitation
  • Daily running of the hydro-therapy pool / clean hydro-therapy pool
  • All aspects of office duties including but not limited to, photocopying, documentation, making and receiving phone calls faxes and emails, check patients into pool, accept payment, documentation of records into computer records
  • Aged care nurse/ administration
  • Oversee and maintain daily administrative operations to enhance and support a cohesive and efficient office environment
  • Ability to maintain confidentiality and comply with privacy legislation
  • Remove Watermark Wondershare
  • PDFelement
  • Communicate with physicians, physicians staff, medical records staff and clients and clients families to effectively meet clients needs
  • Immediately resolve issues between clients and providers with meticulous documentation for accurate record of incident
  • Conduct telephone contact with members/ clients to follow up on provided service and address and changes
  • Prepare reports, end of month activity reports and quality review reports
  • Direct all mail metering, recordings, drop off and pickups
  • Maintain front office operations for alignment with company objectives to streamline the flow and enhance services
  • Operated high volume phone system and maintained daily direct and indirect client relations operations including acting as first point of contact for patients, handling high volume phone systems and scheduling appointments
  • Have recent Experience in health or allied health field including scheduling, creating, maintaining and updating of charts and all medical transcription
  • Proficiency in health software ability to use Microsoft office programs.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients
  • Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following safety procedures to avoid injuries
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Utilized nursing knowledge to identify patient needs and offer appropriate remedies

occupational therapy assistant

Manning Base Hospital
01.2013 - 01.2015
  • Answer phone, taking messages, redirect calls, page health professionals
  • Filing, check patients in and out, pre and post admission phone calls
  • Order and receive equipment, organise and take payment for hire equipment
  • Remove Watermark Wondershare
  • PDFelement
  • Clean and stocktake of equipment, documentation
  • Photocopy, update and maintain information for surgeries/precautions in all ward folders
  • Discuss home environment and safety with post operation patients
  • Complete all computer documentation including IPM, STATS, and PATIENT
  • RECORDS
  • Prepare and deliver records to medical records office, request and collect patient files from medical records
  • Send and receive emails and faxes
  • Booking of fleet cars
  • Deliver equipment to patients
  • Wingham community hospital- nurse aide/ allied health assistant

assistant

Karingal Gardens
01.2005 - 01.2013
  • Provide daily care to residents of the facility
  • Complete all documentation required
  • Receive and record delivery of pills / give medications
  • Answer phone calls discuss information with families and health professionals, redirect calls, filing of records use of computer programs including IPM, STATS,
  • Microsoft word and PowerPoint

educator/ administration assistant

Orana crescent preschool
01.2004 - 01.2005
  • Children’s educator
  • Collection of fees receipting and documenting
  • Filing, faxing, emails send and receive, count and record and bank monies
  • Answer the phone and direct calls, take messages etc

Cubby house preschool- educator/cleaner/administration assistant

01.2002 - 01.2004
  • Children’s educator
  • Clean centre to oh&s standards daily
  • Collection of fees receipting and documenting
  • Filing, faxing, emails send and receive, count and record and bank monies
  • Answer the phone and direct calls, take messages etc

physiotherapy assistant, Administration assistant occupational

MRRH
01.2001 - 07.2001
  • 5 years extensive experience in administation assistant roles 3 years occupational therapy /, in public hospital
  • Demonstrated ability to create and maintain safe and motivating surroundings for staff, families and the community
  • Effective skills in providing information to health professionals
  • Able to work within the practice policies and guidelines and perform duties per requirements of the practice
  • I am able Design, implement and maintain effective documentation processes
  • Am willing to undertake any relevant trainig,
  • Made bookings and follow ups for patients pre and post surgery
  • Emphasized on greeting patients on arrival and dealing with diverse cultures
  • Established and implemented record and data entries
  • Offered day to day problem solving skills and alternatives problem-solving skills
  • Utilized available reading and always worked within company policies and follow OH&S at all times
  • Offer sound medical terminology understanding
  • Focused on culturally diversified experiences and am kind and empathetic to everybody
  • Maintained attendance records
  • Participated in team planning sessions with all project employees to make sure well-coordinated and successful delivery of project services to meet deadlines

Education

Certificate Iii Assistant in Nursing - Nurse Assistant

Adult Education
Taree
12.1997

Certificate Iv Allied Health Assistant - Allied Health

Tafe
Taree
12.2012

Statement of Attainment Aged Care - Aged Care

Tafe
Taree
08.2008

Certificate Iii Childrens Services - Childrens Services

ECTARC
Sydney, NSW
01.2004

First Aid And Cpr - First Aid

FAIM
Taree, NSW
08.2022

Skills

  • Dressing Assistance
  • Patient Care Activities
  • Electronic Recordkeeping
  • Bedsore Prevention
  • Linen Replacements
  • Mobility Support
  • Interdisciplinary Care
  • Activities of Daily Living (ADL) Support
  • Output Monitoring and Reporting
  • Privacy and Confidentiality
  • Proper Staffing
  • Caregiver Relations
  • Fluid Measurement
  • Vital Signs Collection
  • Patient Admission
  • Blood Pressure Measurement
  • Feeding Assistance
  • Needs Determination
  • Observation Documentation
  • Active Listening
  • Personal Hygiene Assistance
  • Care Monitoring
  • Quality Patient Care
  • Patient Medical Histories
  • Taking Vital Signs
  • Basic Life Support
  • Patient Needs Assessment
  • Blood Sugar Monitoring
  • Infection Prevention and Control
  • Empathy and Compassionate Care
  • First Aid Certification
  • Calm Under Stress
  • Patient Dressing

Timeline

Nurse Assistant

01.2015 - Current

occupational therapy assistant

Manning Base Hospital
01.2013 - 01.2015

assistant

Karingal Gardens
01.2005 - 01.2013

educator/ administration assistant

Orana crescent preschool
01.2004 - 01.2005

Cubby house preschool- educator/cleaner/administration assistant

01.2002 - 01.2004

physiotherapy assistant, Administration assistant occupational

MRRH
01.2001 - 07.2001

Certificate Iii Assistant in Nursing - Nurse Assistant

Adult Education

Certificate Iv Allied Health Assistant - Allied Health

Tafe

Statement of Attainment Aged Care - Aged Care

Tafe

Certificate Iii Childrens Services - Childrens Services

ECTARC

First Aid And Cpr - First Aid

FAIM
LISA KNOTT