Lisa Krajnovic
Wollongong,NSW
Summary
Lisa is a well presented hard working and efficient professional individual with proven experience in excellent delivery of high customer service.
She is successful at responding to shifting business needs and priorities through systematic and effective methods with outstanding commitment and dedication to strong attention to detail.
Lisa has a passion for knowledge and is a competent team player.
Overview
40
40
years of professional experience
Work History
Australian Public Servant Level 3
Services Australia
Wollongong, NSW
01.2021 - 08.2022
- Disability and Carers call line, Kept accurate records for client files and handled related paperwork, Achieved high satisfaction rating through proactive one-call resolutions of customer issues, Adhered to company policies and scripts to consistently achieve call-time and quality standards
Customer Service Officer
Corrimal Ceramic Tiles
Corrimal
10.2020 - 01.2021
- Consulted with clients to determine architectural preference to meet overall design goals, Provided primary customer support to internal and external customers, Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions, Completed data entry to record call notes, suggestions and questions, Assisted call-in customers with questions and orders, Participated in tile selection and documentation of specifications
Front Office Manager
McGrath Real Estate
10.2019 - 03.2020
- Day to day reception duties, Switchboard duties, Reception Duties, Rental assistance, Key register, Sales Contracts, Mail sorting, Office Inventory supply stocks, Staff attendance sheets, Whereabouts daily report, Printing rental stock lists, Liaising with Solicitors, Convert Agent Box leads, Print total counts printer staff usage, Assist property management team, Assist sales team, Office duties
Receptionist
Skydive Australia
12.2015 - 10.2019
- Switchboard duties, Reception Duties, Inbound customer service, Data entry, Use of in-house data base system, Complaint handling, Adhoc administration duties
Receptionist
David Grubb Real Estate
09.2015 - 11.2016
- Switchboard duties, Reception Duties, Rental Reconciliation, Ingoing inspection reports, Sales Contracts, Mail sorting, Arrears, Water rates, Electricity payments, Monthly payments
Customer Service Officer
Pillar Administration
09.2011 - 09.2015
- Inbound customer service, Providing superannuation advice and assistance, Complaint and objection handling, Use of in-house database system, Data entry, Use of automatic dialer system, Ad hoc administrative duties as required
Senior Consultant
Harvey World Travel, Corrimal
02.2010 - 06.2011
- Booking flights, accommodation, tours and transfers for customers, Management of corporate clients, Compiling daily sales, Cash handling, EFTPOS and credit card transactions, Use of Galileo ticketing system, Phone, email and face to face customer service, Adherence to daily, weekly and monthly sales targets, Ad hoc administrative duties as required
Senior Consultant
Harvey World Travel
06.2008 - 12.2009
- Booking flights, accommodation, tours and transfers for customers, Management of corporate clients, Compiling daily sales, Cash handling, EFTPOS and credit card transactions, Use of Galileo ticketing system, Phone, email and face to face customer service, Adherence to daily, weekly and monthly sales targets, Ad hoc administrative duties as required
Clerk/Property
Ray White Real Estate
01.2007 - 06.2008
- Receptionist duties, Customer Service, Correspondence management, Cash handling
Senior Consultant
Merolas Travel Corrimal
01.2006 - 11.2007
- Booking flights, accommodation, tours and transfers for customers, Management of corporate clients, Compiling daily sales, Cash handling, EFTPOS and credit card transactions, Use of Galileo ticketing system, Phone, email and face to face customer service, Adherence to daily, weekly and monthly sales targets, Ad hoc administrative duties as required
Lisa Krajnovic
11.2001 - 01.2006
- EFTPOS and Credit Card transactions, Administrative duties, Filing, Site inspections, Trade services bookings for properties, Rental management
Senior Consultant
Wollongong Travel
01.1993 - 01.1996
- Booking flights, accommodation, tours and transfers for customers, Management of corporate clients, Compiling daily sales, Cash handling, Training of new staff members, Cheque and credit card transactions, Use of Galileo ticketing system, Phone, email and face to face customer service, Adherence to daily, weekly and monthly sales targets, Responsible for beginning the Wollongong Travel Expo, Ad hoc administrative duties as required
Manager
Flight Centre Figtree
01.1990 - 01.1993
- Booking flights, accommodation, tours and transfers for customers, Management of corporate clients, Training of new staff members, Compiling daily sales, Cash handling, Cheque and credit card transactions, Use of Galileo ticketing system, Phone, email and face to face customer service, Adherence to daily, weekly and monthly sales targets, Achieving a $100,00 profit turnaround in 9 months, Ad hoc administrative duties as required
Teacher
Prior to Careers Business College
01.1990 - 01.1990
Senior Consultant
Commonwealth Bank Wollongong
01.1987 - 01.1989
Senior Consultant
National Australia Bank
01.1986 - 01.1987
Junior Consultant
Concourse Travel Camden
01.1983 - 01.1986
Front Office Manager
Insignia Financial Bridges Financial group
- Meet and greet customers, Offer tea, coffee, water, Ordering stationary and kitchen supplies, Issuing security passes for staff and visitors, Excel spreadsheet reporting daily, Hosting meetings
Receptionist
Belle Property
- Front office reception, Meet and greet clients, Key registration, Mail sorting
Education
High School Diploma -
St Patricks
11-1982
Skills
- Well presented
- Articulate and results driven professional
- Competent in Admin
- Outstanding ability to work independently
- Detailed at delivering team and business KPI's in a government (environment) setting
- Capable of working under pressure
- Excel
- Microsoft office
- Word
- Problem-Solving Skills
- Call Center Operations
- International and Domestic Travel
- Real estate administration
- Front Office Management
- Telephony Skills
Timeline
Australian Public Servant Level 3
Services Australia
01.2021 - 08.2022
Customer Service Officer
Corrimal Ceramic Tiles
10.2020 - 01.2021
Front Office Manager
McGrath Real Estate
10.2019 - 03.2020
Receptionist
Skydive Australia
12.2015 - 10.2019
Receptionist
David Grubb Real Estate
09.2015 - 11.2016
Customer Service Officer
Pillar Administration
09.2011 - 09.2015
Senior Consultant
Harvey World Travel, Corrimal
02.2010 - 06.2011
Senior Consultant
Harvey World Travel
06.2008 - 12.2009
Clerk/Property
Ray White Real Estate
01.2007 - 06.2008
Senior Consultant
Merolas Travel Corrimal
01.2006 - 11.2007
Lisa Krajnovic
11.2001 - 01.2006
Senior Consultant
Wollongong Travel
01.1993 - 01.1996
Manager
Flight Centre Figtree
01.1990 - 01.1993
Teacher
Prior to Careers Business College
01.1990 - 01.1990
Senior Consultant
Commonwealth Bank Wollongong
01.1987 - 01.1989
Senior Consultant
National Australia Bank
01.1986 - 01.1987
Junior Consultant
Concourse Travel Camden
01.1983 - 01.1986
Front Office Manager
Insignia Financial Bridges Financial group
Receptionist
Belle Property
High School Diploma -
St Patricks
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