Lisa Kruger
Withcott,QLD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
ICT Training Officer
Toowoomba Regional Council
09.2024 - Current
- Responsible for supporting the design, creation and delivery of training across all ICT Branch projects as required
- Duties include Training Needs Analysis, Change Management Strategies, Face to Face Training delivery, Online Training delivery, Stakeholder Engagement, Creation of Training Plans and Communication Plans, Management of external consultants and work packages, Created Training Material for end users, Scheduling Training, and Liaising with Learning & Development Team.
Information & Knowledge Management Practitioner
Toowoomba Regional Council
09.2023 - 09.2024
- Operated as an Information Management Lead in the Microsoft Team Implementation Project
- Duties included Designing and Delivering a Customer Immersion Experience for End Users, Writing and publishing governance documentation, Designing of the MS Teams Provisioning Application, Act as escalation point for IM related Hypercare Calls during implementation, Drafted training needs and topics for external trainer, Drafting and sending of Council wide communications, Development, implementation and delivery of the Information Management Auditing & Monitoring of MS Teams, Training the Business Information Management Team on the Auditing & Monitoring Process, Created procedures & templates to support all Information Management Guidelines and internal operation needs, Created Training Material for end users, Implemented metadata requirements for end users to meet the Information Management Framework within Microsoft Teams, Supported the Project Team wherever needed, Created Communication Plan and Training Plan for MS Teams Implementation, Management of external consultants and work packages, Acted as Project Coordinator in the absence of a Project Manager, and Chaired Project Team Meetings.
Coordinator Information & Knowledge Management Projects
Toowoomba Regional Council
05.2023 - 09.2023
- Coordinated and planned projects in the Information & Knowledge Management Stream under the ICT Roadmap using Council’s Project Management Framework
- Duties included Information asset capture and population of the Information Asset Register, Capture of Council glossary terms, Optimisation of network drive use, Business Information processing, eDOCS DM and Information Management Training, Updating Councils business classification scheme within its eDRMS system, Provide advice to business areas to support conformance to the Information Management Framework, Providing user support to eDOCS DM Users, Coordinating stakeholder meetings, Development of project plans and work packages, Scheduling of project work packages, Supporting the BAU Information Management Team, People Management of the Project Support Officer, and Other duties as required.
Information Management Project Officer
Toowoomba Regional Council
06.2021 - 05.2023
- Supported the Implementation of the Information Management Framework Project
- Duties included Information asset capture and population of the Information Asset Register, Capture of Council glossary terms, Meet with all levels of internal Stakeholders, Developing and implementing File Plans that adhered to the Information Management Framework for all Teams and Branches of Council, Develop Action Plans to meet project deadlines, Schedule workshops & meetings with stakeholders and customers, Minute taking for workshops and meetings, Working one on one with customers to create effective document control, and Submitting monthly statistics and progress reports.
Information Management Officer & Records Officer
Toowoomba Regional Council
01.2006 - 06.2021
- Duties Incuded Internal Document Management Help Desk, System Administration in eDOCS DM, Maintaining eDOCS DM, Ad hoc Training for eDOCS DM, Scanning, Creating Procedures and Work Instructions, Classify documents against file plan, Internal & External Mail distribution, Administration Duties, Audit and Monitor Security and functionality in eDOCS DM, and Processing RTI (Right to Information) & IP (Information Privacy) applications.
Education
Skills
Document Management
Project Management
Microsoft Office
Data Governance
Information Lifecycle Management
Teamwork and Collaboration
Problem-Solving
Training delivery
Public Speaking
Awards
Excellence in Emergency Preparedness
References
- On Request
Timeline
ICT Training Officer
Toowoomba Regional Council
09.2024 - Current
Information & Knowledge Management Practitioner
Toowoomba Regional Council
09.2023 - 09.2024
Coordinator Information & Knowledge Management Projects
Toowoomba Regional Council
05.2023 - 09.2023
Information Management Project Officer
Toowoomba Regional Council
06.2021 - 05.2023
Information Management Officer & Records Officer
Toowoomba Regional Council
01.2006 - 06.2021
Similar Profiles
Lyndon FryLyndon Fry
Plant Operator at Toowoomba Regional CouncilPlant Operator at Toowoomba Regional Council
Colleen DuncanColleen Duncan
Recruitment Officer at Toowoomba Regional CouncilRecruitment Officer at Toowoomba Regional Council
Naga NerusuNaga Nerusu
Technical Support Coordinator at Toowoomba Regional CouncilTechnical Support Coordinator at Toowoomba Regional Council
Talitua PetersonTalitua Peterson
Function Attendant at Toowoomba Regional CouncilFunction Attendant at Toowoomba Regional Council
Tash LombardTash Lombard
BOH Manager/Stock Controller at JD SportsBOH Manager/Stock Controller at JD Sports