Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lisa Lamb

Howlong,NSW

Summary

I have well developed verbal, telephone and written communication skills as well as the ability to work as part of a team. I am always up for new challenge.

I am confident in my ability to perform the duties required for this position. I am a hard worker, loyal, honest and reliable and thrive in a busy environment.

I am organised and dependable at managing multiple priorities with a positive attitude. always. Willingness to take on added responsibilities to meet team goals.

Overview

34
34
years of professional experience

Work History

Patient Transporter

Kirinnari
02.2017 - 11.2023
  • Warmly greeted patients and visitors and made each feel welcome.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Enhanced patient comfort by providing compassionate care and timely transportation.
  • Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.

Client Services Officer

Calvary Silver Circle
12.2005 - 07.2016
  • Collaborated with cross-functional teams to ensure timely delivery of services and exceed client expectations.
  • Resolved escalated customer issues promptly, fostering trust and demonstrating commitment to outstanding service.
  • Implemented process improvements to enhance overall client services team performance and productivity.
  • Built strong relationships with clients through effective communication and understanding their needs.
  • Ability to determine the sensitivity of enquiries.
  • Ability to deal effectively with a range of clients including those with special needs and Mental Health issues, this required me to be polite, Listen, remain calm and to try and resolve the relevant issue as quickly as possible.

Receptionist

Melba Support Services
02.1990 - 09.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Supported company correspondence by drafting and distributing memos and emails.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

Certificate IV In Disability Studies -

Box Hill Institute of TAFE
Melbourne, VIC

High School Diploma -

Methodist Ladies College
Kew, VIC

Skills

  • Customer service
  • Verbal and written communication
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • Clerical support
  • Professionalism and ethics
  • Problem resolution
  • Cultural sensitivity

Accomplishments

    Presently volunteering at Albury Cancer Center transporting clients back and forth from treatments.

Timeline

Patient Transporter

Kirinnari
02.2017 - 11.2023

Client Services Officer

Calvary Silver Circle
12.2005 - 07.2016

Receptionist

Melba Support Services
02.1990 - 09.2005

Certificate IV In Disability Studies -

Box Hill Institute of TAFE

High School Diploma -

Methodist Ladies College

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Lisa Lamb