Lisa Landsberg
Brisbane,QLD
Summary
Dedicated medical receptionist with extensive experience in patient scheduling and insurance verification. Exceptional ability to maintain organized workflows and deliver high-quality customer service, ensuring a positive patient experience in a busy healthcare environment.
Overview
29
29
years of professional experience
2004
2004
years of post-secondary education
Work History
Medical Receptionist
Qscan Radiology
Brisbane, QLD
09.2017 - 10.2025
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated insurance verification and patient billing processes accurately.
- Assisted healthcare providers with patient intake and medical record updates.
- Maintained a clean and organized reception area for optimal patient experience.
- Communicated effectively with patients regarding procedures and wait times.
- Utilized electronic health record systems to input and retrieve patient data securely.
- Collaborated with medical staff to streamline office operations and workflows.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
Post Natal Baby Clinics
Terry White Parmacy
Brisbane, QLD
04.2013 - 08.2017
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Registered Nurse Midwife
North West Private Hospital
Brisbane, QLD
03.2005 - 03.2013
- Conducted prenatal assessments and developed personalized care plans for expectant mothers.
- Provided continuous labor support, ensuring comfort and safety during childbirth.
- Educated patients on maternity health, breastfeeding, and postpartum care practices.
- Collaborated with healthcare teams to coordinate comprehensive patient care strategies.
- Monitored vital signs and fetal health during labor and delivery processes.
- Administered medications and managed pain relief options for laboring mothers.
- Advocated for patient needs and preferences in a fast-paced clinical environment.
- Implemented infection control protocols to maintain a safe delivery setting.
- Monitored vital signs of mother and baby during labor and delivery process.
- Provided emotional support to patients throughout the labor process.
- Instructed new parents on infant care techniques such as breastfeeding, bathing, diapering.
- Ensured compliance with hospital policies and procedures related to childbirth practices.
- Ordered laboratory tests and interpreted test results accurately.
- Maintained accurate records of patient's medical history, treatments and progress notes.
- Administered medications as prescribed by physicians during labor and delivery process.
- Developed discharge plans for patients after giving birth.
- Responded to obstetric emergencies in a timely manner.
- Assisted in cesarean sections when necessary.
- Determined appropriate interventions for high-risk pregnancies based on assessment findings.
- Assessed, monitored and evaluated the health of pregnant women.
- Provided guidance, support and education to patients on antenatal care.
- Provided counseling services to women experiencing postpartum depression or anxiety.
- Coordinated with physicians, nurses and other healthcare professionals for optimal patient care.
- Facilitated discussions between patients and their families regarding labor and delivery options.
- Performed physical examinations to assess fetal position, size and growth rate.
- Educated patients about nutrition and good health practices and encouraged participation in healthcare-related decisions.
- Managed care and monitored pain levels of postpartum and postoperative patients.
- Evaluated fetal status by performing abdominal palpation and ultrasound examinations to estimate fetal weight, presentation and position.
- Provided emergency healthcare for injured or sick babies and calmly directed parents to physicians when unable to provide care.
- Demonstrated best angles and positioning to support and enable women to successfully breastfeed babies.
- Consulted with and obtained orders from obstetricians for special care or diagnostic procedures.
- Monitored fetal development by listening to fetal heartbeat, taking external uterine measurements and identifying fetal position.
- Monitored fetus during labor, completed cervical checks and helped women into different positions to facilitate smooth labors.
- Delivered direct family planning services to patients.
- Enhanced newborn outcomes and promoted bonding by teaching new mothers how to breastfeed and care for infants.
- Educated women on birth options, positive strategies and unique health issues.
- Provided clear explanations on procedures to patients, family members, and staff members.
- Tutored many student midwives in pregnancy support, newborn care, and labor management strategies.
Registered Nurse Midwife
Mater Mothers Private Hospital
Brisbane, QLD
10.1996 - 03.2003
- Educated patients on maternity health, breastfeeding, and postpartum care practices.
- Collaborated with healthcare teams to coordinate comprehensive patient care strategies.
- Monitored vital signs and fetal health during labor and delivery processes.
- Advocated for patient needs and preferences in a fast-paced clinical environment.
- Instructed new parents on infant care techniques such as breastfeeding, bathing, diapering.
- Maintained accurate records of patient's medical history, treatments and progress notes.
- Developed discharge plans for patients after giving birth.
- Responded to obstetric emergencies in a timely manner.
- Assessed, monitored and evaluated the health of pregnant women.
- Provided guidance, support and education to patients on antenatal care.
- Provided counseling services to women experiencing postpartum depression or anxiety.
- Coordinated with physicians, nurses and other healthcare professionals for optimal patient care.
- Performed physical examinations to assess fetal position, size and growth rate.
- Managed care and monitored pain levels of postpartum and postoperative patients.
- Evaluated fetal status by performing abdominal palpation and ultrasound examinations to estimate fetal weight, presentation and position.
- Demonstrated best angles and positioning to support and enable women to successfully breastfeed babies.
- Consulted with and obtained orders from obstetricians for special care or diagnostic procedures.
- Monitored fetal development by listening to fetal heartbeat, taking external uterine measurements and identifying fetal position.
- Enhanced newborn outcomes and promoted bonding by teaching new mothers how to breastfeed and care for infants.
- Tutored many student midwives in pregnancy support, newborn care, and labor management strategies.
Education
Certificate Of Nursing - General Nursing
Royal Brisbane Hospital
Brisbane , QLD 01.1990 - 03.2003
Registered Midwife - Student Midwifery
Mater Mothers Hospital
09.1995 - 09.1996
Mitchelton State High School
Brisbane , QLDSkills
- Patient scheduling
- Medical billing
- Customer relationship management
- Team collaboration
- Workflow optimization
- Problem solving
- Effective communication
- Interpersonal skills
- Attention to detail
- Time management
- Conflict resolution
- Appointment setting
- Payment collection
- Telephone etiquette
- Inpatient care
- Referral verification
- Patient callbacks
- Appointment management
- Reminder calls
- Point-of-sale system
- Medical terminology
- Patient registration
- Patient relations
- Appointment scheduling
- Petty cash management
- Reliability
- Team building
- Professionalism
- Collaboration and teamwork
- Basic life support for health care providers (BLS)
- Adaptable and flexible
Languages
English
First Language
References
References available upon request.
Timeline
Medical Receptionist
Qscan Radiology
09.2017 - 10.2025
Post Natal Baby Clinics
Terry White Parmacy
04.2013 - 08.2017
Registered Nurse Midwife
North West Private Hospital
03.2005 - 03.2013
Registered Nurse Midwife
Mater Mothers Private Hospital
10.1996 - 03.2003
Registered Midwife - Student Midwifery
Mater Mothers Hospital
09.1995 - 09.1996
Certificate Of Nursing - General Nursing
Royal Brisbane Hospital
01.1990 - 03.2003
Mitchelton State High School